Bilingual Customer Service Representative - Korean
REVOLVE is the virtual home for an unrivaled collection of over 600 of the world's most-coveted established and emerging brands in women's and men's designer apparel, shoes and accessories. REVOLVE provides the highest quality online and mobile shopping experience, serving the style-savvy consumer with impeccable customer service. Based in Los Angeles, REVOLVE’s aesthetic is deeply rooted in the Southern California lifestyle from which it was founded, where a savvy view of fashion and fun-loving attitude are infused into the entire REVOLVE customer experience.For more information please visit www.revolve.com
At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world.With a Corporate team of 500+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level.It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.In return, we promise to keep REVOLVE a company where inspired people will always thrive.
Some of the sweetest perks we offer aren’t in a typical benefit package like hefty discount on items we carry – as in 50% or more off retail prices, happy hours twice a week, free weekly lunches, and pretty rad company parties.
To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram at REVOLVEcareers or #lifeatrevolve.
Are you ready to set the standard for Premium and Luxury online shopping?
Essential Duties and Responsibilities include the following. Other duties may be assigned.
•ANSWERING INBOUND TELEPHONE CALLS AND PROVIDING OUTSTANDING CUSTOMER SUPPORT
•RESPONDING TO CUSTOMER QUESTIONS AND COMMENTS VIA PHONE, EMAIL, SOCIAL MEDIA AND LIVE CHAT WITH SPEED AND PROFESSIONALISM
•EDUCATING THE CUSTOMER WHEN APPLICABLE TO PREVENT THE NEED FOR FUTURE CONTACTS
•RESPONSIBLE FOR RESEARCHING AND RESOLVING COMPLAINTS TO ENSURE CUSTOMER RETENTION AND SATISFACTION
•BECOMING FAMILIAR WITH PRODUCT INFORMATION, AND BRAND FIT
•FOLLOWING UP ON ALL WRITTEN CORRESPONDENCE AND ESCALATE TO CUSTOMER SERVICE MANAGER ON DUTY AS NECESSARY
•IDENTIFYING AND REPORTING RECURRENT ISSUES RELATED TO SHIPPING PROCESS AND SITE PERFORMANCE
•CONTINUOUSLY EVALUATING AND IDENTIFYING OPPORTUNITIES TO DRIVE PROCESS IMPROVEMENTS THAT POSITIVELY IMPACT THE CUSTOMER’S EXPERIENCE.
•COORDINATING AND FOLLOWING UP WITH OTHER DEPARTMENTS TO ENSURE PROBLEM RESOLUTION, AND WORK TOGETHER WITH OTHER CUSTOMER SERVICE TEAM MEMBERS TO PROMOTE AN ENVIRONMENT OF CUSTOMER SATISFACTION
•NAVIGATING PROFICIENTLY THROUGH OUR MULTIPLE SYSTEMS
•BEING UP TO DATE WITH OUR US AND COUNTRY SPECIFIC NEW POLICY AND PROCEDURES
To perform the job successfully, an individual should demonstrate the following competencies:
•SOLID ABILITY TO COMMUNICATE CLEARLY AND PROFESSIONALLY, BOTH VERBALLY AND IN WRITING IN KOREAN & ENGLISH, WITH EMPHASIS IN KOREAN WRITING SKILLS.
•ABILITY TO WORK IN THE INTENSITY OF A HIGH VOLUME INBOUND CALL CENTER AND CAPABLE OF UPHOLDING THE HIGHEST QUALITY STANDARDS FOR INDIVIDUAL OUTPUT
•KNOWLEDGEABLE AND ENTHUSIASTIC ABOUT FASHION, APPAREL CONSTRUCTION AND VARIOUS FASHION CATEGORIES
•UNDERSTANDING OF KOREAN SHOPPERS’ INTERNATIONAL BUYING HABITS
•FAMILIAR WITH KOREAN CUSTOMER SERVICE ETIQUETTE
•ABILITY TO QUICKLY GET FAMILIAR WITH NEW PROCESSES AND INTERNAL SYSTEMS
•STRONG WORK ETHICS, PASSION FOR EXCELLENCE AND DEEP COMMITMENT TO CUSTOMER SATISFACTION
•SOLID INTERPERSONAL SKILLS AND ABILITY TO WORK IN A TEAM ENVIRONMENT, GIVING HONEST AND DIRECT FEEDBACK
•STRONG PROBLEM SOLVING AND CRITICAL THINKING SKILLS
•CREATIVE APTITUDE AND VISION TO RECOGNIZE, UNDERSTAND, AND RESPOND TO THE NEEDS OF E-COMMERCE CUSTOMERS
•ENERGETIC AND POSITIVE PERSONALITY PAIRED WITH PATIENT AND FRIENDLY ATTITUDE
- NATIVE KOREAN SPEAKER
- EXCELLENT KOREAN WRITING SKILLS: NATIVE LEVEL (WILL BE TESTED)
- BI-LINGUAL (ENGLISH AND kOREAN)
- HIGH SCHOOL DIPLOMA
- 1+ YEARS IN CUSTOMER SERVICE, HELP DESK OR CALL CENTER EXPERIENCE IN A RETAIL ENVIRONMENT
- 1+ YEARS TEAM LEADERSHIP EXPERIENCE
- TYPE 50+ WORDS PER MINUTE
- WORKING KNOWLEDGE OF WEBSITE NAVIGATION
- EXPERIENCE WITH MICROSOFT WORD AND EXCEL
- AVAILABILITY TO WORK LATE EVENINGS AND WEEKENDS
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.