Customer Experience Agent - Partially Remote

Country :
USA
State :
California
County :
Los Angeles County
Town :
LOS ANGELES
Category :
Sales
Contract type :
Permanent
Availability :
Full time

Company description

JBCStyle is the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries.With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).

Job description

>Role: Customer Experience Agent- Partially Remote

>Location: Los Angeles, CA

>Company: Fine Jewelry Brand

>Responsibilities:

Advocate for our customer, delivering superior service and helping create the best service policies in the Jewelry industry.

Serve as the front line, on-call resource for all customers via phone, email and live chat

Can quickly and thoroughly solve problems for customers any time deliveries, transactions and experience

Will work with our leadership team to develop initiatives that improve the customer experience

>Requirements:

A strong work ethic, communication skills and high levels of empathy are vital to this position.

Are willing to work from our Los Angeles production house at least 3 days a week.

>Salary: DOE