Customer Service Supervisor

Country :
USA
State :
Colorado
Town :
LONGMONT
Category :
Sales
Contract type :
Permanent
Availability :
Full time
Salary :
40-49k
Years experience :
2 to 5 years
Starting date :
October

Company description

ABOUT THE COMPANY:
We are a young rapidly growing, innovative company where life is fast-paced, unpredictable and interesting. Hallmarks of our values are beauty, tenacity, and living life with intention. We are a start-up culture: a close, tight-knit, ever tenacious team of forward-thinking individuals. Based in the valley of the beautiful foothills of Boulder, Colorado, we are looking for fashion-forward thinkers to join our team as we prepare for our next phase of growth.

Job description

We are looking for a positive, proactive and super driven Customer Service Supervisor to join our fast growing Customer Service team here at Joyfolie. This would be a full-time job opportunity. Our customer is at the forefront of our business and we strive to ensure we’re offering a first class service to our global customers. This role will be responsible for driving results and productivity of the customer service team through effective management and communication.
Our ideal candidate will have good knowledge of our brand and how to respond to the ‘luxury’ customer, and be a strong, inspiring manager who can come in and really elevate our team of Fashion Consultants.
The Ideal Candidate
Key Responsibilities:
•Responsible for executing the service strategy, ensuring SLA’s are achieved
•Be an ambassador of the brand, providing insight to the team on our brand, tone of voice and how to respond to the high end customer
•Provide leadership for the team by inspiring them with the company’s service vision, setting clear objectives, and motivating them to deliver the best level of service
•Lead, coach and train the Fashion Consultants (customer service team)
•Assess daily/weekly service levels and quality of service; implement service improvement strategies
•Act as final point of escalation for team for customer related issues
•Identify key areas of improvement and partner with management team to implement tailored policies, procedures, technical improvements and training programs to address those areas
•Provide weekly customer feedback report
•Manage customer related costs
•Recruit, train and develop Fashion Consultants to ensure knowledge and skill-set growth
•Represent the team in management meetings
Who you are:
•Proven leadership and management experience ideally within a fashion/retail environment
•Excellent understanding of our brand
•Positive, proactive attitude
•Ability to work under pressure in a fast-paced environment
•Ability to confidently manage and organize a team
•Ability to make sound decisions with a strong sense of urgency
•Excellent verbal and written communication skills and people management skills
•Passion for providing exceptional customer service skills

Key Values:
- fervor for creating the best experience possible for our customers
- creative problem solving (let's scale walls, overcome obstacles, creative innovative solutions)
-strong sense of personal style with an affinity for feminine details
- intelligent and innovative approach to fashion
- leadership and independence
Job Type: Full-time

Profile

ABOUT THE COMPANY:
We are a young rapidly growing, innovative company where life is fast-paced, unpredictable and interesting. Hallmarks of our values are beauty, tenacity, and living life with intention. We are a start-up culture: a close, tight-knit, ever tenacious team of forward-thinking individuals. Based in the valley of the beautiful foothills of Boulder, Colorado, we are looking for fashion-forward thinkers to join our team as we prepare for our next phase of growth.