Director of Customer Service

Country :
State :
County :
Los Angeles County
Town :
Category :
Contract type :
Availability :
Full time

Company description

JBCStyle is the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries.With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).

Job description

cation: s Angeles, CA

Title: Director of Customer Service

Job Responsibilities:

- Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives

- Develops service level standards focused on response times and issue resolution

- Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices.

- Align customer service activities and initiatives to support and enhance the objectives of the organization

- Oversees entire Customer Service department

Job Requirements:

- Bachelor's Degree required

- 5 years experience in a Customer Service managerial role

- Fashion industry background required