Internet Services Coordinator

Country :
USA
State :
New York
County :
New York County
Town :
NEW YORK
Category :
Sales
Contract type :
Permanent
Availability :
Full time
Experience :
Less than 2 years

Company description

Hermes

Job description

Position Overview:

The Internet Coordinator will perform all customer service responsibilities along with supporting department in reporting and business development initiatives.

Profile

Functional Responsibilities:

    Answer phone and email inquiries, demonstrating impeccable use of grammar and punctuation.

    Display and implement product knowledge, HOP policies and procedures, while conveying the Hermes style and values.

    Follow-up and resolve customer issues and inquiries in a timely manner.  

    Respond to client voicemails.

    Place online orders and follow-up on pending orders.

    Resolve FedEx delivery issues related to internet orders.

    Resolve back orders, coordinate store transfers.

    Observe client confidentiality and company policies for data protection and security.

    Exceed customer expectations in every interaction.

    Support department in ongoing inventory management and fiscal inventory.

    Support department in publishing, inventory auditing and reporting.

Contact

Carrie Pasternak