GUCCI careers

Role Mission As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace. Key Accountabilities Team Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;Participate in attracting, recruiting, and onboarding a high performing team;Monitor your team’s adherence to company policies and procedures; follow up when needed.Client Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;Lead from the shop floor, actively selling and role modelling the selling ceremony.Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;Manage and resolve customer issues, delighting and retaining the client relationship.Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;Strong grasp on KPI’s and ability to strategize when performance standards are not met;Fully support and align with all key business initiatives and new product launches;Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.Product Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;Utilize digital platforms to support store and online product sales.Operations Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures;Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;Support and maintain visual merchandising standards set by the WW headquarters;Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;Daily maintenance of the consignment program to be current and adhere to company policy and procedures;Responsible for tracking all special orders through merchandising communication;Weekly communication of bestseller needs through the Business Planning replenishment program.Key Requirements Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;A Bachelor’s Degree in a related field is preferred;Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Work Authorization Qualified candidates must have the proper work authorization to work in the United StatesEOE M/D/F/V

Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present;First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Benefits include: MedicalDentalVisionPaid Time Off (PTO)401KEOE M/D/F/V

Role Mission The Gucci Security Specialist will support the store management team in leading the loss prevention responsibilities of providing a safe work environment while protecting the company assets. This role will also ensure the store maintains compliance with all security and loss prevention policies through training and auditing. Key Accountabilities Prevent losses through the teamwork and training with retail management and staff;Handle emergency/crisis incidents while ensuring the safety and security of all store team members and clients;Develop strategies to achieve and maintain shrink results that meet company expectations;Support the vetting, training, scheduling, and overall management of vendor guards;Participate in store meetings and conduct one-on-one trainings with the store team members to raise awareness of loss prevention and safety policies, procedures, and standards;Partner with management to ensure that merchandise is protected in accordance with loss prevention sensoring and cabling directives;Maintain a strong presence on the selling floor; Support management team on completion of theft incidents, cash discrepancies investigations, and safety related reporting;Foster and maintain professional partnerships with store team members;Develop relationships with local law enforcement and LP/Security partners;Ensure proper functioning of all store security systems such as CCTV, EAS, and Access Control;Assist Regional Security Manager with special projects;Support with all health and safety measures;Assist management with the organization, preparation, and execution of physical inventories;Proactively monitor store controls to identify potential dishonest employees.Key Requirements 2+ years loss prevention and/or security-related work experience;Strong verbal and written communication skills;Ability to quickly and confidently evaluate circumstances and make timely decisions; Experience in driving successful Loss Prevention, safety/fire/accident reduction & fraud prevention programs.Must be a self-motivated individual who can be successful in a fast-paced environment, with minimal supervision;Flexibility for scheduling to meet business needs.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – California For individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $25.00 USD to $28.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits include: MedicalDentalVisionPaid Time Off (PTO)401KEOE M/D/F/V

Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Key Accountabilities Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Maintain a neat and organized understock and stock room;Adhere to Gucci image standards and guidelines;Follow all company policies and procedures.Key Requirements Bachelor’s Degree preferred;3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;Strong organization and follow-up skills are essential;Accuracy and attention to detail;Candidate should be team-focused with a desire to collaborate effectively;Ability to work in a fast moving and dynamic environment;High flexibility and ability to adapt to different customers;Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Key Accountabilities Client Journey Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely.Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.Develop client base by recruiting new clients and developing existing ones.Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).Sales Excellence Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.Guide and inspire the client to make the best possible decision to buy the right product.Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.Brand & Product Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.Proactively attend trainings to gain insights on product knowledge.Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients.Combines styling knowledge with the ability to offer products to best serve the client.Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.Operational Excellence Actively participate in all store operations such as stock maintenance, stock inventories, etc.Adhere to all policies and procedures with a focus on loss prevention and operational excellence.Accurately process all POS transactions and ensure accurate capture of client information.Contribute to upholding the visual display of all products following Gucci visual standards.Follow Company grooming guidelines at all times and according to Gucci standards and policies.Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.Manage general store administration and functionality.Key Requirements 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Deep knowledge about and passion for fashion and luxury.Excellent commercial awareness and client attitude.High flexibility and ability to adapt to different clients and complex situations.Strong communication skills.Ability to work in a fast-moving and dynamic environment.Key Values for Ways of Working Our values define who we are, what we stand for and how we act towards one another. We consider these our commitment to develop a stronger organization: We Are Inclusive We believe that diveristy in thought, background and skills enhances our capacity to create, collaborate and problem solve.We Are Respectful We believe that all people are worthy and deserving of being seen and heard, using kindness as the power to transform every room we walk into.We Are Responsible We believe that personal and professional growth thrives at the intersection of thoughtfulness and accountability.We Are Trustworthy We believe that honesty, transparency, and integrity are the foundations for everything we do (essential to sustaining healthy, long-lasting relationships).Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole. Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions. Deliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions. Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals. Connect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfully. People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness. Build Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort. Talent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potential.Work Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – California For individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $16.50 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits include: MedicalDentalVisionPaid Time Off (PTO)401KEOE M/D/F/V

Role Mission As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace. Key Accountabilities Team Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;Participate in attracting, recruiting, and onboarding a high performing team;Monitor your team’s adherence to company policies and procedures; follow up when needed.Client Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;Lead from the shop floor, actively selling and role modelling the selling ceremony.Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;Manage and resolve customer issues, delighting and retaining the client relationship.Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;Strong grasp on KPI’s and ability to strategize when performance standards are not met;Fully support and align with all key business initiatives and new product launches;Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.Product Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;Utilize digital platforms to support store and online product sales.Operations Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures;Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;Support and maintain visual merchandising standards set by the WW headquarters;Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;Daily maintenance of the consignment program to be current and adhere to company policy and procedures;Responsible for tracking all special orders through merchandising communication;Weekly communication of bestseller needs through the Business Planning replenishment program.Key Requirements Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;A Bachelor’s Degree in a related field is preferred;Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesEOE M/D/F/V

Role Mission The Gucci Senior Operations Controller is responsible for providing operational support to the business by overseeing an efficient stockroom to ensure accurate inventory and the ability to prioritize the process of providing clients with exceptional service by supporting the selling process as needed. Key Accountabilities Operations Execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve;Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages;Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager;Develop and share ideas to increase efficiency and reduce operational costs;Support the team in the selling process, ensuring the highest level of client experience;Print and ticket merchandise, returns, and price adjustments;Process repairs and damages on a timely basis according to company guidelines;Assist with physical maintenance of the boutique when needed;Pack, handle, and store merchandise according to Gucci standards;Support store initiatives and projects on an as needed basis;Follow all company policies and procedures.Key Requirements Minimum 2-3 years of retail experience, luxury or contemporary preferred;Supervisory experience a plus;Excellent written and communication skills;Previous experience in retail or other service-related industry is preferred;Ability to analyze information, identify business priorities, and problem solve;Works with a high degree of integrity and strong ethic;Ability to manage multiple tasks in a fast-paced environment;Excellent organizational skills and attention to detail;Experienced with technology to utilize internal retail systems and shipping software programs;Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes;Team player attitude.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Summary Serve as the visible face of the brand, advising clients through the buying journey and presenting collections according to brand standards. Support sales objectives across retail and omni-channel activities while maintaining high levels of customer satisfaction. Work as part of the store team to represent product knowledge, trends, and company values. Responsibilities Greet and advise clients through each stage of the buying journey Present merchandise following brand visual and service standards Demonstrate product knowledge on styles and characteristics Contribute to achieving individual and store sales targets Provide personalized client service to enhance satisfaction and loyalty Support omni-channel sales activities and store operations Maintain professional appearance and conduct in line with brand values Requirements Previous retail or luxury sales experience Strong client service and communication skills Knowledge of product trends and customer preferences Ability to meet sales targets and work as part of a team Professional presentation and adherence to brand standards Availability to work a full time retail schedule including weekends and holidays

Summary The Client Advisor provides exceptional luxury service, acting as a brand ambassador and delivering a branded client experience while meeting individual and store sales goals. This role focuses on building client relationships, promoting products and brand heritage, and maintaining store standards. Responsibilities Achieve or exceed monthly and seasonal individual and store sales goals Provide exceptional customer service following the Gucci selling ceremony Drive and exceed individual KPI goals through quality sales and service Capture and maintain meaningful customer data in CRM and manage client book Provide product knowledge and advice on fashion trends and luxury products Collaborate with team members to ensure consistent client experiences Maintain store security, visual standards, and organized stock areas Adhere to Gucci image standards and company policies Requirements Bachelor's degree preferred 3+ years of luxury fashion sales or similar customer service experience Proven ability to drive sales results and build lasting customer relationships Excellent oral and written communication and strong organizational skills Accuracy, attention to detail, and ability to multitask Team-focused with strong collaboration skills Ability to work in a fast paced dynamic environment and adapt to customer needs Flexible schedule including evenings, weekends, and holidays

Summary The Team Manager will lead and inspire a retail sales team to deliver exceptional client experiences and achieve business and category goals. This role requires hands-on leadership on the selling floor, coaching Client Advisors, supporting store operations, and representing the brand through strong image and client engagement. Responsibilities Coach and support Client Advisors on the selling floor to drive sales performance. Lead opening and closing as Manager on Duty and run morning briefings. Develop team selling across all product categories and conduct performance conversations. Drive clienteling activities and utilize client management tools to grow client base. Manage customer flow and resolve service issues to retain client relationships. Partner with Store Director and Merchandising to optimize category performance and product feedback. Maintain visual merchandising standards and organization of store assets and consignment program. Coordinate schedules and floor coverage based on peak hours and business needs. Support local events and product launches to meet client attendance and sales targets. Requirements Minimum 2 years of sales management experience in retail or luxury retail. Bachelor's degree preferred. Ability to analyze sales reports and identify business trends. Proven track record of driving client experiences and measurable results. Proficiency with Microsoft Office including Word Excel PowerPoint Outlook. Strong communication organizational and leadership skills. Passion for the fashion industry and professional presentation. Flexibility to work evenings weekends and holidays per retail schedule.

Summary The Facilities Manager South based in Miami oversees repairs, maintenance, facility operations and architectural preservation for stores in the South region. This role coordinates with store management, operations leaders, visual merchandising, loss prevention and vendors to develop sustainable solutions for store maintenance, openings and closures. Responsibilities Oversee repairs and maintenance of retail stores including millwork, electrical, plumbing, HVAC and fire protection systems Coordinate and schedule work with vendors and contractors and manage Service Channel usage Review, negotiate and approve proposals and invoices in a timely manner Develop and maintain cost summaries for OPEX and CAPEX maintenance Conduct site visits across South locations to ensure regional standards are met Track and maintain records for floor plans, specs, materials projects and preferred vendor lists Liaise with Store Directors, Operations Managers, Visual Merchandising and Loss Prevention to minimize business interruption Provide regular status updates to Director of Facilities and escalate issues as needed Be available for urgent facilities issues and frequent local travel within the South Requirements Bachelor's degree in construction administration preferred Minimum 3 years experience in a retail facilities role Advanced knowledge of MS Word Excel PowerPoint and Service Channel Knowledge of construction quality means and materials for luxury retail millwork Excellent written and verbal communication skills Highly organized with strong follow through and able to work autonomously Ability to work under pressure in a fast paced environment and collaborate cross functionally Available for frequent local travel and on call availability

Summary The Store Director leads store strategy, people development, client experience, sales performance, and store operations to drive business results and foster a luxury service culture. This role requires crossfunctional leadership to optimize store performance, ensure operational excellence, and represent the brand through high standards of hospitality and professionalism. Responsibilities Lead and coach the store team to deliver superior clientcentric service and aftersales experience. Develop and execute local events, product launches, and CRM initiatives to drive client acquisition and loyalty. Manage sales performance, KPIs, staff allocation, and scheduling to achieve sales targets and profitability. Oversee inventory management, loss prevention, shipments, and visual merchandising standards. Support recruitment, onboarding, performance management, and talent development of store staff. Ensure compliance with company policies, operations, people, security, health, and safety standards. Analyze sales reports and market trends to implement strategies for business growth. Represent the brand through appropriate professional presence and grooming standards. Partner crossfunctionally with corporate teams to leverage business development opportunities. Requirements Minimum of 7 years of sales management experience in retail or luxury retail. Bachelor's degree preferred. Strong commercial acumen with ability to analyze selling reports and business trends. Proven ability to drive client experiences that build loyalty and measurable results. Excellent verbal and written communication and organizational skills. Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook. High degree of ethics, professionalism, integrity, and leadership ability. Ability to manage competing priorities in a fastpaced environment and work retail hours including evenings weekends and holidays.

Summary The Store Director leads all store activities to achieve business objectives while fostering an unsurpassed service culture and representing the brand. This role requires strong leadership in sales performance, operations, loss prevention, visual merchandising, and talent development to drive client engagement and profitability. Responsibilities Drive and maximize sales performance to achieve sales budget and monitor monthly profitability Analyze store performance and report trends including competitor activity Lead customer engagement on the sales floor and ensure high service standards Manage stock levels and coordinate with business departments for product support Develop and implement business action plans with the Market Director Attract, recruit, onboard, and retain a high performing team and build talent pipelines Conduct coaching, performance reviews, and create development plans for employees Oversee store operations including expense monitoring, inventory controls, and loss prevention Promote brand awareness through client development, events, and CRM initiatives Requirements Minimum of 7 years of sales management experience in retail or luxury retail Bachelor's Degree preferred Ability to analyze selling reports and identify business trends Proven ability to drive positive customer experiences and loyalty Strong communication, organizational skills, and business acumen Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook Flexibility to work evenings, weekends, and holidays Ability to manage competing priorities in a fast paced environment

Summary The Vice President, Client Engagement will develop and lead a regional strategy for Gucci Americas to build long term relationships with VIP and emerging clients through immersive events, personalized experiences, loyalty initiatives, and strategic partnerships to drive retention and sales growth. Responsibilities Create and execute events and experiences to elevate the brand and achieve sales goals Develop client centric programs for acquisition engagement and retention Lead and collaborate with Client Engagement regional teams and global partners Design pre during and post event strategies and analyze performance Curate personalized VIP journeys gifting and store experience initiatives Develop partnerships with travel hotel and concierge services for VIP services Oversee client insights analytics and measure marketing impact on customer behavior Manage regional events calendar production budgets and reporting Network with clients and represent the brand at domestic and international events Requirements Bachelor's degree in Business Marketing Retail Hospitality or related field 8 years of experience in Marketing Retail Special Events PR Hospitality or Consulting Proven client management relationship and partnership skills with VIP clients Strong written verbal presentation and stakeholder communication skills Experience with CRM systems and business intelligence tools such as Salesforce Strategic analytical competency with knowledge of retail math and budget management Experience leading teams and presenting to senior management Ability to travel domestically and internationally up to 50 percent High attention to detail professionalism and ability to work under pressure

Summary The Client Advisor is a brand ambassador responsible for achieving sales objectives by deepening client connections and delivering elevated, personalized service both in-store and remotely. This role focuses on building lasting relationships, driving repeat business, and representing the brand through product knowledge and styling. Responsibilities Engage proactively with clients to deliver best-in-class service and personalized experiences. Develop and recruit new clients while nurturing existing client relationships. Drive individual and store sales results through effective selling techniques and KPI monitoring. Promote virtual appointments and distance sales to create additional selling opportunities. Use storytelling and product knowledge to advise clients and match products to needs. Participate in store operations including stock maintenance and inventory tasks. Accurately process POS transactions and capture client information. Maintain visual merchandising standards and adhere to grooming and operational policies. Collaborate with team members and contribute to a positive store environment. Requirements Minimum 2 years of luxury fashion sales or customer service experience. Proven track record of meeting or exceeding sales targets and building client relationships. Strong communication skills and commercial awareness. Passion for fashion and deep product knowledge. Flexibility to work retail schedule including evenings, weekends, and holidays. High degree of professionalism, integrity, and ability to inspire trust. Ability to adapt to diverse clients and fast-paced environments. Authorization to work in the United States.

Summary The Senior Client Advisor will assist store leadership in driving sales, supervising and training Client Advisors, managing merchandise and supporting daily store operations while representing the brand and promoting Gucci values. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance. Partner with Team Manager to deliver coaching and feedback to achieve category goals. Assist in development and onboarding of new Client Advisors and facilitate training. Deliver exceptional client service by greeting, listening and assisting clients to meet their needs. Act as a Brand Ambassador to attract new clients through community networking. Drive and exceed individual KPI goals through high quality sales and service. Perform floor leadership duties including opening and closing the store and organizing coverage. Maintain visual standards and support daily store operations when management is not present. Serve as first point of contact for difficult client issues. Requirements Sales management experience in retail, luxury retail or service industry preferred. Bachelor's Degree preferred. Proven ability to drive positive customer experiences and measurable results. Ability to manage competing priorities in a fast paced environment. Proficiency with Microsoft Office including Word Excel PowerPoint Outlook. Industry awareness and strong business acumen. Strong verbal and written communication and organizational skills. Passion for the fashion industry and flexibility to work evenings weekends and holidays. Proper work authorization to work in the United States.

Summary The Assistant Manager, Performance Media supports planning, execution, and analysis of performance media campaigns across paid social, paid search, and affiliate for the Americas. This role manages end-to-end campaign operations to drive awareness, traffic, and revenue for Gucci.com and retail stores while collaborating with cross-functional teams and external partners. Responsibilities Develop comprehensive media plans aligned with regional and HQ marketing briefs Serve as day-to-day contact with global HQ for plan development and asset approval Manage creative asset delivery and campaign launches across performance channels Oversee daily campaign operations including monitoring, pacing, and optimizations Analyze KPIs to identify insights and optimization opportunities Partner with agencies to adjust targeting, bidding, and budgets in real time Aggregate and analyze campaign data to produce performance reports Champion A/B tests and platform experiments to inform strategy Forecast incremental revenue and support cross-functional planning Requirements Bachelor's degree desired Minimum of 3 years of experience in digital media with hands-on campaign management Highly analytical with strong attention to detail and data accuracy Proficient in interpreting and visualizing data and presenting insights Advanced PowerPoint and Excel skills and strong visual storytelling Experience with Google Analytics and relevant tracking tools Strong written and verbal communication skills Ability to work in a fast-paced cross-functional environment Eligible to work in the United States

Summary The Senior Client Advisor will support the Store Director and Team Manager to drive sales, train and supervise Client Advisors, manage merchandise and oversee daily store operations while representing the brand and delivering exceptional client experiences. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance Partner with Team Manager to deliver coaching and feedback to achieve business goals Assist in development and onboarding of new Client Advisors and facilitate training Act as a brand ambassador to attract and engage clients through relationship building and networking Deliver exceptional client service by greeting, listening, and assisting clients to exceed shopping needs Support floor leadership duties including opening and closing the store and organizing coverage Contribute to maintaining visual standards and product presentation Support daily store operations and act as first point of contact for difficult client issues Requirements Sales management experience in retail, luxury retail, or service-related industry preferred Bachelor's degree preferred Proven ability to drive positive customer experiences and deliver measurable results Ability to manage competing priorities in a fast paced environment Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook Industry awareness and strong business acumen Strong verbal and written communication and organizational skills Flexibility to work evenings, weekends, and holidays

Summary The Client Advisor is a brand ambassador responsible for delivering best-in-class service to deepen client connections, achieve sales objectives, and provide an elevated luxury experience both in-store and remotely. The role focuses on personalized client engagement, product expertise, and contributing to store operations and visual standards. Responsibilities Proactively engage clients to build strong relationships and deliver personalized service. Drive individual and team sales results by maximizing selling opportunities in-store and remotely. Use storytelling and product knowledge to advise clients and support purchasing decisions. Promote virtual appointments and distance sales to create additional selling opportunities. Maintain accurate POS transactions and capture client information for a unified client perspective. Participate in stock maintenance, inventories, and general store administration. Uphold visual display standards and company grooming guidelines. Collaborate with team members and contribute to a positive client journey and operational excellence. Requirements Minimum 2 years of luxury fashion sales experience with a strong track record. Proven ability to drive and exceed individual and store results. Deep knowledge of and passion for fashion and luxury products. Excellent communication skills and commercial awareness. Flexibility to work retail schedules including evenings, weekends, and holidays. High degree of professionalism, integrity, and ability to build trust with clients and colleagues. Ability to adapt to different clients and fast-moving environments.

Summary The Senior Operations Controller oversees store stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the selling team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, inventory reconciliation, and operational processes to maintain boutique standards. Responsibilities Execute shipping and receiving processes and report issues to Store Director or Operations Manager Manage timely movement of merchandise including transfers, returns to vendor, and damages Oversee store cycle counts, scheduled inventories, and reconciliation Print and ticket merchandise and process returns and price adjustments Process repairs and damages according to company guidelines Pack, handle, and store merchandise to company standards Assist with physical maintenance of the boutique as needed Support store initiatives and projects and contribute ideas to increase efficiency Support the selling team to ensure a high level of client experience Requirements Minimum 2 years of retail experience; luxury or contemporary preferred Supervisory experience is a plus Excellent written and verbal communication skills Ability to analyze information, identify priorities, and problem solve Strong organizational skills and attention to detail Comfortable using internal retail systems and shipping software Ability to manage multiple tasks in a fast paced environment Physical ability to climb ladders, bend, and lift boxes Team player with high integrity and work ethic

Summary The Senior Operations Controller oversees stockroom operations to ensure accurate inventory and efficient merchandise movement while supporting the sales team to deliver exceptional client service. This role manages shipping and receiving, cycle counts, repairs, and physical maintenance to uphold retail standards and operational procedures. Responsibilities Execute shipping and receiving processes and report issues to leadership Ensure timely movement of merchandise including transfers and returns to vendor Oversee store inventory accuracy through cycle counts and scheduled inventories Print and ticket merchandise and process price adjustments and returns Process repairs and damages according to company guidelines Pack, handle, and store merchandise following brand standards Assist with boutique physical maintenance as needed Support store initiatives and projects and help in the selling process Develop ideas to increase efficiency and reduce operational costs Requirements Minimum 2 years of retail experience, luxury or contemporary preferred Supervisory experience is a plus Excellent written and verbal communication skills Ability to analyze information, identify priorities, and solve problems Strong organizational skills and attention to detail Comfortable using internal retail systems and shipping software Ability to manage multiple tasks in a fast paced environment Ability to meet physical requirements including climbing ladders and lifting boxes Team player with high degree of integrity and work ethic

Summary The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations. This role requires leadership in delivering exceptional client experiences, representing the brand, and supporting store performance and visual standards. Responsibilities Supervise and guide Client Advisors on the selling floor to maximize performance Partner with Team Manager to provide real time coaching and feedback Assist in onboarding and training new Client Advisors to ensure consistent brand standards Deliver exceptional client service by greeting, listening, and assisting clients Drive individual KPI goals and contribute to sales results Lead floor operations including opening and closing the store Organize coverage for the floor during breaks and lunches Uphold visual display standards and maintain merchandise presentation Act as first point of contact for difficult client issues when management is absent Requirements Sales management experience in retail or luxury retail preferred Bachelor's degree in a related field preferred Proven ability to drive positive customer experiences and measurable results Ability to manage competing priorities in a fast paced environment Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Strong verbal and written communication and organizational skills Industry awareness business acumen and passion for the fashion industry Flexibility to work evenings weekends and holidays on a retail schedule

Summary The Operations Manager will lead store operations, oversee stockroom and inventory accuracy, and support the selling process as needed. Acting as a store leader alongside the Store Director, the role drives operational excellence, staff development, and ensures smooth day to day functioning of the boutique. Responsibilities Lead and develop the store operations team and enforce operating policies and procedures Oversee shipping, receiving, transfers, damages, and timely movement of merchandise Maintain accurate organized inventory through cycle counts and scheduled inventories Serve as Manager on Duty, assist with floor coverage, client purchases, and store open and close Train new hires and existing staff on operational processes and systems Liaise with corporate departments such as Operations, Inventory Planning, Inventory Control, and Accounts Payable Identify operational issues and propose strategic improvements with a commercial mindset Maintain clear operations documentation and handle repairs and damages per guidelines Support physical maintenance and order supplies for office and store Requirements Minimum of 5 years operations experience in retail, luxury retail, or service industry in a supervisory role Bachelor's degree preferred Excellent written and verbal communication skills Ability to analyze information, set priorities, problem solve and manage multiple tasks Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook Strong organizational skills and attention to detail Experience with internal retail systems and shipping software programs Willingness to travel and assist with store openings, closures, and remodels within the region

Summary The Client Advisor acts as the brand ambassador responsible for achieving sales objectives by deepening client connections and delivering a best-in-class, personalized luxury experience both in-store and remotely. This role focuses on building lasting client relationships, driving sales through expert product knowledge and elevated service, and supporting store operations. Responsibilities Proactively engage clients and build strong relationships from first contact through follow up. Deliver personalized, client-centric experiences to drive repeat business and brand loyalty. Drive individual and store sales by monitoring KPIs and maximizing selling opportunities. Use storytelling, product knowledge, and styling to recommend and sell appropriate products. Promote virtual appointments and distance sales to expand client reach. Maintain accurate POS transactions and client records. Participate in stock maintenance, inventories, and visual merchandising to meet standards. Adhere to company grooming guidelines and loss prevention policies. Collaborate with team members and contribute to a positive store environment. Requirements Minimum 2 years of luxury fashion sales experience with a strong track record. Proven ability to drive and exceed individual and store sales results. Strong communication skills and high commercial awareness. Passion for fashion and deep product knowledge. Flexibility to work retail schedules including evenings, weekends, and holidays. High degree of professionalism, ethics, and ability to inspire trust. Ability to work in a fast moving and dynamic environment and adapt to clients.

Summary The Team Manager leads and inspires Client Advisors on the shop floor to deliver exceptional customer experiences and achieve sales and category goals. This role provides real-time coaching, drives clienteling activities, supports recruitment and onboarding, and represents brand image through leadership and presence. Responsibilities Lead and coach Client Advisors on the shop floor to meet business objectives Provide support for opening and closing duties as Manager on Duty Conduct performance conversations and develop action plans for the team Drive client engagement and clienteling strategies to grow and retain clientele Participate in recruiting and onboarding high performing team members Collaborate with Store Director on merchandising, stock feedback, and category performance Support visual merchandising standards and maintain store image Manage customer flow, resolve issues, and ensure superior service delivery Maintain operational standards including scheduling, asset organization, and consignment program Requirements Minimum 2 years of sales management experience in retail or luxury retail Bachelor's degree preferred Ability to analyze sales reports and identify business trends Proven track record of driving positive customer experiences and results Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Strong verbal written communication and organizational skills Industry awareness and strong business acumen Ability to inspire influence a team and demonstrate professionalism Flexibility to work evenings weekends and holidays

Summary The Client Advisor provides exceptional, personalized luxury service to clients while embodying the brand philosophy and delivering a branded client experience. This role focuses on driving sales, building lasting client relationships, and maintaining store standards and presentation. Responsibilities Achieve or exceed monthly and seasonal individual and store sales goals Deliver exceptional customer service and apply the branded selling ceremony Drive and exceed individual KPI targets through quality sales and client care Capture and maintain accurate client data in CRM and follow up regularly Maintain an organized client book and understock and stock room Advise clients on trends and provide product knowledge including brand heritage Contribute to visual merchandising and uphold brand image standards Work collaboratively with team members to ensure consistent client experiences Observe store security standards and follow company policies Requirements Bachelor's Degree preferred 3+ years of luxury fashion sales or similar customer service experience Proven ability to drive sales results and build client relationships Excellent oral and written communication skills and multitasking ability Strong organization, follow up, accuracy, and attention to detail Team-focused with collaborative mindset Ability to work in a fast moving and dynamic environment Flexible availability including evenings, weekends, and holidays Proper authorization to work in the United States

Summary The Client Advisor is a luxury retail sales professional who acts as a brand ambassador to deliver personalized, best-in-class service, deepen client relationships, and achieve individual sales objectives through in-store and remote engagement. Responsibilities Proactively engage clients to build strong relationships and provide a personalized experience in-store and remotely. Drive individual and team sales results by maximizing selling opportunities and monitoring KPIs. Use storytelling and expert product knowledge to advise clients and recommend appropriate products. Promote virtual appointments and distance sales to expand client reach and sales channels. Maintain accurate POS transactions and capture client information for a seamless client journey. Participate in store operations including stock maintenance and inventories. Uphold store visual standards and grooming guidelines consistent with brand policies. Collect client preferences and local lifestyle insights to tailor the client experience. Collaborate with team members to propose solutions and support a positive store environment. Requirements Minimum 2 years of luxury fashion sales or similar customer service experience. Proven track record of meeting or exceeding sales targets and building lasting client relationships. Strong communication skills and commercial awareness. High degree of professionalism, ethics, and ability to inspire trust and collaboration. Flexibility to work retail schedules including evenings, weekends, and holidays. Passion for fashion and deep knowledge of luxury products and trends. Ability to adapt to diverse clients and fast moving environments.

Summary The Senior Client Advisor supports the Store Director and Team Manager in driving sales, training and supervising Client Advisors, merchandise management, and daily store operations. This role is a client-facing leadership position focused on delivering exceptional service, representing the brand, and achieving KPI goals while supporting staff development and store standards. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to maximize performance Partner with Team Manager to deliver coaching and feedback to meet business and category goals Assist in training and onboarding new Client Advisors to ensure consistent brand experience Deliver exceptional client service by greeting, listening, and assisting clients to exceed needs Drive individual KPI goals and attract new clients through community networking Perform floor leadership duties including opening and closing the store Maintain visual standards for product displays in accordance with brand guidelines Support daily store operations when management is not present and handle difficult client issues Requirements Sales management experience in retail, luxury retail, or service industry preferred Bachelor's Degree preferred Proven ability to create positive customer experiences that build loyalty and deliver results Ability to manage priorities in a fast-paced environment and work retail schedule including evenings weekends and holidays Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Strong verbal and written communication and excellent organizational skills Industry awareness business acumen and passion for the fashion industry

Summary Client Advisor responsible for representing the brand, delivering best-in-class service and achieving sales objectives by building strong client relationships through in-store and remote interactions. Role focuses on personalized client experiences, product storytelling, and contributing to store operations within a luxury retail environment. Responsibilities Proactively engage and establish strong relationships with clients in-store and remotely. Deliver personalized client-centric experiences to drive repeat business and loyalty. Drive individual and store sales results by maximizing selling opportunities and monitoring KPIs. Promote virtual appointments and distance sales to create selling opportunities. Use product knowledge and storytelling to advise clients and support purchase decisions. Participate in store operations including stock maintenance and inventories. Accurately process POS transactions and capture client information. Maintain visual displays and follow grooming and presentation standards. Collaborate with team members and support a customer-focused store environment. Requirements Minimum 2 years of luxury fashion sales experience with a strong performance record. Proven ability to drive and exceed individual and store sales targets. Strong communication skills and commercial awareness. High degree of professionalism, ethics, and ability to build trust with clients and colleagues. Flexibility to work a retail schedule including evenings, weekends, and holidays. Passion for fashion and deep product knowledge. Ability to adapt to different clients and fast-moving environments. Experience using in-store technology to support client interactions.

Summary The Team Manager leads and inspires a team of Client Advisors on the shop floor to deliver exceptional client experiences and achieve category and store goals. This role involves real-time coaching, performance management, driving clienteling activities, supporting store operations, and representing the brand through leadership and visual standards. Responsibilities Lead and coach Client Advisors on the shop floor delivering real time feedback and performance coaching Support opening and closing of the store as Manager on Duty and lead morning briefings Drive client engagement and clienteling activities to retain and grow the client base Monitor team performance, conduct regular performance conversations and develop action plans Participate in recruiting, onboarding and talent development for the sales team Partner with Store Director and merchandising teams to optimize category performance and merchandising Manage customer flow and resolve customer issues to retain client relationships Maintain operations including scheduling, stock organization and consignment program management Support local events and product launches to achieve attendance and sales results Requirements 2 years of sales management experience in retail luxury or a service related industry Bachelor's degree in a related field preferred Ability to analyze sales reports and identify business trends Proven ability to drive positive customer experiences and measurable results Strong verbal and written communication and organizational skills Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Passion for the fashion industry and strong business acumen Ability to inspire and influence a team and work a retail schedule including evenings weekends and holidays

Summary The Regional Operations Manager Midwest will support and drive commercial focus on back-of-house and front-of-house operations across stores in the Midwest, partnering with senior retail leaders to improve processes, implement projects, and develop operations teams to enhance store performance and client experience. Responsibilities Conduct regular store visits and operational assessments and identify opportunities to improve store operations Lead regional projects and support implementation of local and global initiatives Partner with store leadership to improve FOH and BOH processes and promote use of operational tools Provide training and onboarding support for operations teams and new Store Directors Coordinate store openings, renovations, and relocations and ensure operational readiness Monitor inventory control processes and ensure compliance and accuracy Create, update, and disseminate policies and procedures and ensure adherence across stores Support talent development and career progression for operations team members Collaborate with cross functional teams including Inventory Control, Merchandising, Finance, MIS, and Loss Prevention Requirements At least 5 years of experience in a multi-store support role, preferably in luxury or fashion Previous Store Director experience is a plus Experience with operational platforms and tools and process development Strong project management and change management skills High business acumen with strong analytical and problem solving abilities Proven strategic thinker with results focus Strong communication and writing skills High proficiency in Excel and PowerPoint Authorization to work in the United States

Summary The Team Manager leads and inspires a store team to deliver exceptional client experiences and achieve business goals. This role operates on the shop floor, providing coaching, driving clienteling activities, supporting visual standards, and partnering with cross functional teams to maximize category performance. Responsibilities Lead and coach Client Advisors on the shop floor to deliver superior client experiences. Support opening and closing of the store as Manager on Duty and lead morning briefings. Drive clienteling activities and utilize consumer management tools to grow client base and sales. Monitor category performance and partner with Store Director and Merchandising to propose action plans. Conduct regular performance conversations and support recruiting and onboarding of team members. Manage customer flow, resolve client issues, and model brand image and grooming standards. Ensure visual merchandising standards and accurate stock and consignment management. Collaborate with Operations, HR, Loss Prevention, and other departments to enforce policies. Provide schedules and leadership zoning to ensure adequate floor coverage during peak hours. Requirements Minimum of 2 years of sales management experience in retail or luxury retail. Bachelor's Degree preferred. Ability to analyze sales reports and identify business trends. Proven track record of delivering positive customer experiences and measurable results. Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook. Strong verbal and written communication and organizational skills. Ability to inspire and influence a team with integrity and professionalism. Industry awareness, strong business acumen, and passion for fashion. Flexibility to work evenings, weekends, and holidays.

Summary The Operations Controller oversees stockroom efficiency and accurate inventory while supporting day to day store operations, facilities, compliance, and customer experience. This role partners with store leadership to troubleshoot operational issues and maintain procedures to ensure smooth merchandise flow and boutique maintenance. Responsibilities Execute shipping and receiving processes and report issues to Store Director or Operations Manager Manage movement of merchandise including transfers, RTVs, and damages Assist leadership in identifying and resolving operational process problems Maintain clear and accurate operations documents and procedures Process repairs and damages according to company guidelines Oversee store cycle counts, scheduled inventories, and reconciliation Submit tax related forms such as 8300 and tax exempt forms as received Place orders for office and store supplies and assist with physical maintenance of the boutique Requirements Bachelor's Degree preferred Minimum 1 year of administrative or stock experience, preferably in a luxury environment Experience with retail systems and shipping software programs Familiarity with Microsoft Word and Outlook Strong attention to detail and ability to multitask Ability to meet physical requirements including climbing ladders, bending, and lifting boxes Flexibility to work a retail schedule including evenings, weekends, and holidays

Summary The Client Advisor is a Gucci brand ambassador responsible for delivering best-in-class service, building lasting client relationships, and achieving individual and store sales objectives through personalized in-store and remote engagement. Responsibilities Engage proactively with clients to create personalized and elevated experiences in-store and remotely. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities. Recruit new clients and develop existing client relationships to foster repeat business and loyalty. Use storytelling and product knowledge to provide styling advice and match products to client needs. Promote virtual appointments and distance sales to create additional selling opportunities. Participate in store operations including stock maintenance and inventories. Process POS transactions accurately and collect meaningful client information. Maintain visual merchandising standards and follow grooming and operational policies. Collaborate with team members to support a positive client experience and store performance. Requirements Minimum 2 years of luxury fashion sales or similar customer service experience. Proven ability to drive and exceed sales results and build lasting customer relationships. Strong communication skills and commercial awareness. High degree of professionalism, ethics, and ability to inspire trust and collaboration. Flexibility to work retail schedules including evenings, weekends, and holidays. Deep knowledge of fashion and luxury and a passion for the industry. Ability to work in a fast-paced, dynamic environment and adapt to different clients. Willingness to attend trainings and maintain up-to-date product knowledge.

Summary The Store Director will lead store strategy, operations, sales performance, and people development to deliver exceptional luxury client experiences and achieve business targets. This role requires cross-functional leadership to optimize store functionality, drive clienteling and events, manage inventory and visual standards, and represent the brand. Responsibilities Lead and drive superior client-centric service and after-sales experience. Develop and execute local events, product launches, and client development strategies. Coach and develop store managers and staff through feedback and performance management. Manage sales performance, KPIs, staffing allocation, and schedule to meet targets. Oversee inventory management including stock levels, cycle counts, and loss prevention. Ensure adherence to company operations, security, health, and grooming standards. Partner cross-functionally with corporate teams to implement CRM and training initiatives. Recruit, onboard, and retain high-performing talent and build a talent pipeline. Maintain market awareness of competitors, trends, and opportunities. Requirements Minimum of 7 years of sales management experience in retail or luxury retail. Bachelor's degree preferred. Strong commercial acumen and ability to analyze selling reports and business trends. Proven ability to drive client loyalty and deliver results. Excellent leadership, communication, and organizational skills. Proficiency with Microsoft Office including Word, Excel, PowerPoint, and Outlook. Ability to manage competing priorities in a fast-paced environment. Flexibility to work evenings, weekends, and holidays. Authorization to work in the United States.

Summary The Senior Client Advisor will support the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client experiences. Responsibilities Supervise and guide Client Advisors on the selling floor to drive sales and performance Partner with Team Manager to provide real time coaching and feedback Assist with onboarding and training to ensure consistent branded experiences Deliver exceptional client service by greeting, listening, and assisting clients Act as a brand ambassador to attract new clients and build community relationships Drive individual KPI goals and deliver quality sales results Perform floor leadership duties including opening and closing the store Maintain visual display standards and support daily store operations Serve as first point of contact for difficult client issues Requirements Sales management experience in retail, luxury retail, or service industry preferred Bachelor's Degree in a related field preferred Proven ability to drive positive customer experiences and measurable results Ability to manage competing priorities in a fast paced environment Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication and organizational skills Passion for the fashion industry and industry awareness Flexibility to work evenings, weekends, and holidays on a retail schedule Proper work authorization to work in the United States

Summary The Senior Client Advisor supports store leadership in driving sales results, training and supervising client advisors, managing merchandise and daily store operations. This role acts as a brand ambassador, delivering exceptional client service, coaching team members and maintaining Gucci standards on the sales floor. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performance Partner with Team Manager to deliver real time coaching and feedback to achieve business goals Assist in development and onboarding of new Client Advisors and facilitate training Deliver exceptional client service by greeting, listening and assisting clients to meet their needs Attract new clients through community networking and brand representation Drive and exceed individual KPI goals through high quality sales Perform floor leadership duties including opening and closing the store and organizing coverage Maintain visual merchandising standards and support daily store operations when management is absent Serve as first point of contact for difficult client issues Requirements Sales management experience in retail, luxury retail or service industry preferred Bachelor's Degree in a related field preferred Proven ability to drive positive customer experiences and measurable results Ability to manage competing priorities in a fast paced retail environment Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Industry awareness and strong business acumen Strong verbal and written communication and organizational skills Passion for the fashion industry Flexibility to work a retail schedule including evenings weekends and holidays

Summary Responsible for overseeing repairs, maintenance, facility operations and architectural preservation for West market retail locations. Works with store management, regional teams and vendors to develop sustainable solutions, coordinate scheduled work and support store openings and close outs. Acts as primary liaison for operational, visual merchandising and loss prevention needs while ensuring compliance with Gucci standards. Responsibilities Oversee repairs and maintenance across West retail stores including millwork, electrical, plumbing, HVAC and fire protection systems Schedule, coordinate and negotiate vendor and contractor work and service requests Implement and train teams on Service Channel for work order management Develop and maintain OPEX and CAPEX cost summaries and review proposals and invoices Conduct site visits and review installations to ensure adherence to standards Maintain records for floor plans, specifications, materials, projects and preferred vendors Provide regular status updates to Director of Facilities and escalate issues as needed Address urgent facilities issues and be available as required including after hours Support store layout improvements and special project installations Requirements Bachelor's degree in construction administration field preferred 3 years' experience in a retail facilities role Advanced knowledge of MS Word, Excel and PowerPoint and Service Channel Knowledge of construction and millwork standards for luxury retail environments Excellent written and verbal communication skills Highly organized with strong follow through and ability to work autonomously Ability to work under pressure in a fast paced environment and work cross-functionally Frequent local travel within the West market

Summary The Client Advisor provides exceptional luxury client service, promotes brand values, and delivers a branded customer experience while achieving sales goals. This role focuses on building lasting client relationships, maintaining store standards, and contributing to a collaborative team environment. Responsibilities Achieve or exceed individual and store monthly and seasonal sales goals Deliver exceptional customer service using the Gucci selling ceremony Drive and exceed individual KPI targets and quality of sales Capture and maintain accurate client data using CRM tools Maintain an organized and up-to-date client book and follow up on sales Advise clients on fashion trends and luxury market developments Support visual display standards and maintain understock and stock room Adhere to brand image standards and store security procedures Work collaboratively with colleagues to ensure a consistent client experience Requirements Bachelor's degree preferred 3+ years of luxury fashion sales or similar customer service experience Proven ability to drive sales results and build customer relationships Excellent oral and written communication skills Strong organization, follow-up skills, and attention to detail Team-focused with the ability to collaborate effectively Ability to work in a fast paced and dynamic environment Flexible availability including evenings, weekends, and holidays

Summary The Client Advisor delivers exceptional luxury service and represents the brand by meeting clients needs, driving sales, and creating a branded client experience. This role requires passion for fashion, strong communication, and collaboration within a retail store environment. Responsibilities Achieve or exceed monthly and seasonal individual and store sales goals Provide exceptional customer service following the branded selling ceremony Drive and exceed individual KPI goals and capture meaningful customer data in CRM Maintain an active, accurate, and organized client book with regular follow up Advise clients on fashion trends and luxury products with brand knowledge Work collaboratively with colleagues to ensure a consistent client experience Maintain store security standards and uphold visual merchandising guidelines Maintain neat and organized understock and stock room Requirements Bachelor's Degree preferred 3+ years of luxury fashion sales or customer service experience Proven ability to drive sales results and build lasting customer relationships Excellent oral and written communication and strong organizational skills Accuracy and attention to detail with ability to multitask Team-focused with ability to collaborate effectively Ability to work in a fast paced, dynamic environment and adapt to customers Availability to work flexible schedule including evenings, weekends, and holidays

Summary The Senior Client Advisor supports the Store Director and Team Manager by driving sales, supervising and coaching Client Advisors, managing merchandise and overseeing daily store operations. The role models brand values, delivers exceptional client service and acts as a leader on the sales floor to achieve KPI goals. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to maximize performance Partner with Team Manager to deliver coaching and feedback to meet business and product goals Assist in development and onboarding of new Client Advisors and facilitate training Deliver exceptional client service by greeting, listening and assisting clients Drive individual sales targets and attract new clients through brand representation Perform floor leadership duties including opening and closing the store Organize coverage for breaks and support store operations when management is not present Maintain visual standards and merchandise presentation Serve as first point of contact for difficult client issues Requirements Sales management experience in retail or luxury retail preferred Bachelor's degree preferred Proven ability to deliver positive customer experiences and measurable sales results Ability to manage competing priorities in a fast paced environment Proficiency with Microsoft Word Excel PowerPoint and Outlook Industry awareness and strong business acumen Strong verbal written and organizational skills Passion for the fashion industry Flexibility to work evenings weekends and holidays

Summary The Senior Client Advisor will support the Store Director and Team Manager in driving sales, coaching and supervising client advisors, managing merchandise and overseeing daily store operations. This leadership role requires strong relationship building, brand ambassadorship and the ability to deliver exceptional client experiences while promoting Gucci values. Responsibilities Provide supervision and guidance to Client Advisors on the sales floor to drive performance and customer centric service Partner with Team Manager to deliver real time coaching and feedback to meet business and product goals Assist in onboarding and training of new Client Advisors to ensure a consistent branded experience Act as a brand ambassador to greet, listen and assist clients to exceed shopping needs Drive individual KPI goals and attract new clients through community networking Perform floor leadership duties including opening and closing the store and organizing coverage Maintain visual display standards and support daily store operations when management is not present Serve as first point of contact for difficult client issues and escalate as needed Requirements Sales management experience in retail or luxury retail preferred Bachelor's Degree preferred Proven ability to deliver positive customer experiences and measurable sales results Ability to manage competing priorities in a fast paced retail environment Proficiency with Microsoft Office including Word Excel PowerPoint and Outlook Strong verbal and written communication and excellent organizational skills Passion for the fashion industry and industry awareness Flexibility to work evenings weekends and holidays

Summary The Senior Client Advisor supports the Store Director and Team Manager in driving sales, supervising and training Client Advisors, managing merchandise and daily store operations while representing the brand and delivering exceptional client service. Responsibilities Supervise and guide Client Advisors on the selling floor to maximize performance. Partner with Team Manager to provide coaching and feedback to achieve sales goals. Assist in onboarding and facilitating training for new Client Advisors. Deliver exceptional client service by greeting, listening, and assisting clients. Drive individual KPI goals and attract new clients through community networking. Perform floor leadership duties including opening and closing the store. Maintain visual display standards and merchandise presentation. Support daily store operations when management is not present. Serve as first point of contact for difficult client issues. Requirements Sales management experience in retail, luxury retail, or service industry preferred. Bachelor's degree in a related field preferred. Proven ability to drive positive customer experiences and measurable results. Ability to manage competing priorities in a fast paced environment. Proficiency with Microsoft Office including Word Excel PowerPoint Outlook. Industry awareness and strong business acumen. Strong verbal and written communication and organizational skills. Passion for the fashion industry and brand representation. Flexibility to work retail schedule including evenings weekends and holidays.

Role Mission Based in Jersey City, New Jersey, the Gucci America Digital Services Manager will play an integral role in elevating omnichannel services toward world-class digital operations. They are responsible for bridging the client experience between Gucci’s Digital and Retail businesses. Their purpose is to drive, manage, and optimize omnichannel services across the Americas to support commercial performance, drive traffic to stores, and elevate the client experience. These services act as an enabler for delivering convenience, performance, and consistency to our clients across channels. This role works cross-functionally with Retail Operations, Retail Excellence, Client Services, Payments and Fraud, Headquarters, and Retail Regions across North and South America. The focus is on improving the customer experience and operational flows for Digital Services while driving efficiency and revenue growth. The role will report directly to the Director of Digital Services & Operations. Key Accountabilities Generates Insight-Driven Analysis: Provide reporting, analysis, and actionable insights to support growth and optimization of Gucci’s portfolio of omnichannel services.Increases Omnichannel Adoption: Collaborate with Retail, Client Services, Marketing, and Merchandising teams to drive the adoption and expansion of omnichannel services.Streamlines Data Analysis & Reporting: Lead efforts to enhance data reporting by automating data workflows and streamlining reporting processes to support data-driven decision-making.Optimizes Digital Client Experience: Leverage client behavior data and industry best practices to identify opportunities to improve the digital client journey, including checkout experience, payment methods, personalization services, and more.Manages and Supports Digital and Omnichannel Initiatives: Own initiatives from planning through execution, coordinating cross-functional stakeholders, timelines, and deliverables to ensure on-time and effective implementation.Provides Ad Hoc Analysis: Support ad hoc data analysis requests and manage digital projects and omnichannel initiatives as needed.Together with the Director of Digital Services & Operations, defines the regional vision and priorities for Digital Services, ensuring alignment across the Digital and Retail businesses and with the WW Digital team.Key Requirements Bachelor’s degree required in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.3–5 years of relevant experience in e-commerce, or related consumer-facing environments (luxury digital, finance, consulting).Excellent communication and presentation skills, with the ability to work effectively across multiple cross-functional teams and competing priorities.Strong proficiency in Excel, including advanced functions, data automation, and data visualization.Exceptional analytical and problem-solving skills, with the ability to gather and organize relevant information, evaluate alternatives, and translate data into actionable insights within the context of the luxury and retail industries.Project management experience, with the ability to manage multiple projects simultaneously, prioritize effectively, and drive execution across cross-functional teams in a fast-paced, matrixed environment.Solutions- and results-oriented mindset, demonstrating sound judgment when determining the most appropriate action.Strong collaborator, who works effectively within and across teams, supports group decisions, and prioritizes shared goals.Sets and maintains high performance standards, with close attention to detail, accuracy, and completeness.Highly organized and self-directed, with the ability to plan and manage tasks efficiently to achieve objectives while maintaining a high level of productivity.Adapts quickly to changing work environments, priorities, and organizational needs.Work Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – New Jersey For individuals assigned and/or hired to work in New Jersey, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $108,000 - $120,000. Eligible employees may also participate in an employee benefits program. Benefits include: Medical Dental Vision Paid Time Off (PTO) 401K Additional compensation may include commissions for eligible employees, subject to any then in-effect commission program. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EOE M/D/F/V

Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present;First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindsetApproach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative workingBe Relentlessly Creative and approach challenges with an innovative mindsetDemonstrate that Everyone is an Owner through thoughts, actions, and behaviorsKey Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. EOE M/D/F/V

Role Mission As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships. Key Accountabilities Client Journey Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in- store or remotely. Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations. Develop client base by recruiting new clients and developing existing ones. Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant. Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them. Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.). Sales Excellence Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely. Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. Select the right products matched to client needs and benefits and effectively use cross and upselling techniques. Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities. Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience. Guide and inspire the client to make the best possible decision to buy the right product. Foster open and constructive communication with team members, being always collaborative and proposing effective solutions. Brand & Product Using knowledge of Gucci and our products, engage with clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions. Proactively attend trainings to gain insights on product knowledge. Ensure to be up to date on fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients’ segmentation to come up with the best possible solutions for our clients. Combines styling knowledge with the ability to offer products to best serve the client. Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude. Operational Excellence Actively participate in all store operations such as stock maintenance, stock inventories, etc. Adhere to all policies and procedures with a focus on loss prevention and operational excellence. Accurately process all POS transactions and ensure accurate capture of client information. Contribute to upholding the visual display of all products following Gucci visual standards. Follow Company grooming guidelines at all times and according to Gucci standards and policies. Ensure optimal levels of products on the sales floor in line with corporate policies and procedures. Manage general store administration and functionality. Key Requirements 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues. High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues. Flexibility to work a retail schedule which will include evenings, weekends, and holidays. Deep knowledge about and passion for fashion and luxury. Excellent commercial awareness and client attitude. High flexibility and ability to adapt to different clients and complex situations. Strong communication skills. Ability to work in a fast-moving and dynamic environment. Accessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – New Jersey For individuals assigned and/or hired to work in New Jersey, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $19.00/hour to $20.50/hour. EOE M/D/F/V

Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present; First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Work Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – New Jersey For individuals assigned and/or hired to work in New Jersey, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $20,50 to $22,00. EOE M/D/F/V

Role Mission As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in the driving of sales results, training and supervision of Client Advisors, merchandise management and daily store operations. You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As a Senior Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the marketplace. Key Accountabilities Team Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude, driving sales as a client advisor leader;Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals;Assist in the development and growth within your team;Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.Client Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;Attract new clients by being a Brand Ambassador through networking within the community;Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.Operations Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;Contribute to upholding the visual display of all products in accordance with Gucci visual standards;Support the daily operations of the store when management is not present;First point of contact should a difficult client issue arise.Key Requirements Sales management experience in retail, luxury retail, or service-related industry preferred;Bachelor’s Degree in a related field is preferred;Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;Ability to manage competing priorities in a fast-paced environment;Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;Industry awareness and strong business acumen;Strong verbal and written communication skills and excellent organizational skills;Passion for the Fashion Industry;Flexibility to work a retail schedule which will include evenings, weekends, and holidays.Key Pillars for Ways of Working Execute the mission of the role with a Radically Client-Centric mindset;Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;Be Relentlessly Creative and approach challenges with an innovative mindset;Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.Key Behaviors to Amplify What We Do Explore Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a wholeSolutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutionsDeliver Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actionsAgile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goalsConnect Connection Builder Builds trust-based relationships across boundaries and encourages collaborationAdapts own style to communicate impactfullyPeople Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniquenessBuild Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfortTalent Builder Provides constructive and on-going feedback, coaches and helps others to achieve their full potentialWork Authorization Qualified candidates must have the proper work authorization to work in the United StatesAccessibility Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [email protected]. When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations. Salary Range – Colorado For individuals assigned and/or hired to work in Colorado, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled. A reasonable estimate of the current base salary range is $20.00 USD to $24.00 USD. Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Benefits include: MedicalDentalVisionPaid Time Off (PTO)401KEOE M/D/F/V

Summary As a Senior Client Advisor you will support the Store Director and Team Manager in driving sales results, supervising and training Client Advisors, managing merchandise, and overseeing daily store operations while representing the brand and delivering exceptional client service. Responsibilities Provide supervision and guidance to Client Advisors on the selling floor to drive sales and performancePartner with Team Manager to deliver real time coaching and feedback to achieve business goalsAssist in onboarding and training Client Advisors to ensure consistent branded experiencesAct as a Brand Ambassador by delivering exceptional client service and building client relationshipsDemonstrate product knowledge and promote brand history and heritageLead floor operations including opening and closing the store and organizing coverageMaintain visual standards and merchandise presentationSupport store operations and act as first point of contact for difficult client issuesRequirements Sales management experience in retail or luxury retail preferredBachelor's degree in a related field preferredProven ability to deliver positive customer experiences and achieve measurable resultsAbility to manage competing priorities in a fast paced environmentProficiency with Microsoft Office including Word Excel PowerPoint and OutlookStrong verbal and written communication and organizational skillsPassion for the fashion industry and industry awarenessFlexibility to work retail schedule including evenings weekends and holidays

Summary The Client Advisor delivers exceptional luxury customer service and promotes the brand while achieving individual and store sales goals. This role focuses on building client relationships, maintaining product knowledge and brand heritage, and creating a branded client experience in a fast paced retail environment. Responsibilities Achieve or exceed monthly and seasonal individual and store sales targetsProvide exceptional customer service following the brand selling ceremonyCapture and maintain accurate client data using CRM and manage a client bookContact clients regularly and provide follow up on sales and requestsAdvise clients on fashion trends and luxury product informationCollaborate with team members to ensure consistent client experienceMaintain store security standards and merchandise safetyUphold visual merchandising and image standards and keep stock organizedFollow company policies and proceduresRequirements Minimum 1 year of prior service related work experienceAbility to work a flexible schedule with primary weekend availability up to 20 hours per weekExcellent oral and written communication skills and ability to multitaskProficiency with technology and CRM toolsHigh school diploma or equivalent preferredAdditional languages are a plusStrong organization, follow up skills, and attention to detailPassion for fashion, customer service mindset, and team focus