THE REALREAL careers

About The Role Our team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Sales-acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Everyday Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business. Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. What You Bring To The Role Minimum Requirements 3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license, maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market. Preferred Requirements Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,000/month commission - top performers earning over $5,000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role. What You Get To Do Every Day Oversee VIP and vendor consignments Partner with luxury consignment office to manage fashion product being transferred to the warehouse Provide coverage on receiving floor, assist with product questions and distribution to increase department's productivity Point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock Assist operation coordinators and exception specialist with outstanding product issues and exceptions Conduct weekly and monthly audits to ensure standard operating procedures compliance Uphold company brand and conditions standards Enforce and maintain positive team culture Management of backlog and end of day reporting Oversee all inquiries sent to NJ receiving support, ensuring responses are timely with correct information Oversee department product handlers and support staff What You Bring To The Role Minimum Requirements: Proven success with process implementation and facilitation with measurable KPIs Retaining and developing top talent Must have at least one year management experience in a related field Highly motivated, dependable and proactive Able to lead by example Great time management skills and ability to prioritize daily tasks Able to work independently but has the ability to manage a large group in a team environment Strong communication skills 'Can-do' attitude Solution minded and detail oriented Comfortable in high value and fast paced work environment Comfortable with Excel/Google Sheets Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected salary range for this role is $57,000.00-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role We are looking for an experienced Principal Product Manager to lead our International product team. The Principal Product Manager, International, will be a key leader in defining and executing our product strategy to expand globally in both supply and demand. This role requires a deep understanding of international business operations, excellent product management skills, and a high level of communication and collaboration. You will be responsible for identifying opportunities, developing solutions, and driving the successful launch of our international business operations. The ideal candidate is curious, thrives in a fast-paced, cross-functional environment and brings deep expertise in product lifecycle management, data-driven decision-making, cross-functional collaboration. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day Define and articulate a clear product vision and strategy for the international marketplace website, aligning with overall company objectives. Conduct in-depth market research, competitive analysis, and customer segmentation to identify user needs, market gaps, and growth opportunities in various international regions. Understand specific international operational requirements for intaking supply and create efficient inbound operations to capitalize on international markets. Develop and manage a comprehensive product roadmap, prioritizing features and initiatives based on business impact, user value, and technical feasibility. Lead the entire product lifecycle from ideation and discovery to launch, iteration, and optimization. Collaborate closely with multiple product teams, engineering, and design teams to translate product requirements into detailed specifications, user stories, and prototypes. Monitor and analyze key performance indicators (KPIs) to assess product performance, identify areas for improvement, and inform future product decisions. Champion a data-driven approach to product development, leveraging analytics, A/B testing, and user feedback to make informed decisions. Identify and mitigate potential risks, ensuring compliance with local regulations and cultural nuances in international markets. Mentor and provide guidance to other product managers and team members. Present product strategies, roadmaps, and results to senior leadership and stakeholders. What You Bring To The Role Minimum Requirements: 7+ years of product management experience with a proven background in a B2C e-commerce environment. This experience is a firm requirement for the role. Familiarity with emerging technologies like Agentic AI, Gen AI, and LLMs, with an ability to think creatively about how to leverage them to solve business challenges. Proven success managing the end-to-end product lifecycle -from concept through launch and iteration, including build and buy solutions. Strong analytical skills and experience working with engineering teams and vendor integrations Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams including engineering, data science, sales, operations and more. Experience with Agile methodologies, tools (e.g., JIRA, Confluence), and ceremonies. Self-driven and adaptable, able to thrive in a fast-paced, dynamic environment with competing priorities. Bachelor's degree in Business, Computer Science, Engineering, or a related field-or equivalent practical experience. Ability to translate complicated business concepts to digestible components and capabilities. Ability to work across technical and non-technical teams Preferred Requirements: Experience working with B2C companies in international markets Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $188,834.00-$202,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a FJW Senior Specialist, you will oversee the facilitation of all Fine Jewelry & Watches (FJW) to optimize product quotas by performing the following duties. This is a production based role. If you are an experienced FJW expert with a passion for sustainable fashion, this could be the perfect match! What You Get To Do Every Day Execute all aspects of the authentication process by accurately identifying colored stones and diamonds using GIA evaluation techniques as well as testing procedures used to determine precious metal purity. Research fair market value and market demand of branded and unbranded jewelry. Set list prices for branded and unbranded jewelry with direction and final approval from the Gemology and/or Jewelry Authentication team. Assist is training all new Sr. Specialists hired. QC product from Specialists when being challenged on harder pieces. Help manage the product sort on all received items. Adhere to first in, first out methodology to ensure all consignments are prioritized and product flows according to plan. Manage process flow of items awaiting price approvals. Evaluate, authenticate, and price highest risk jewelry within the FJW room (larger gemstones, engagement rings). Gem identification experts to answer any questions for the rest of the team. Provide training, tips/tricks, and presentations on all difficult gemstones. Assist in the authentication process by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating quality of materials and construction What You Bring To The Role Minimum Requirements 7+ years of fine jewelry & watch experience with some GIA classwork in lieu of GIA Certification Experience with Diamonds required (selling, grading, pricing) Experience with colored stones required (identification, pricing) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of the organization Preferred Requirements GG certification from GIA preferred Appraisal experience preferred Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected salary range for this role is $62,400.00-$66,560.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Sales-acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Everyday Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business. Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements 3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market. Preferred Requirements Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,000/month commission - top performers earning over $5,000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Facilities Specialist supports the building to help ensure a clean, safe, and welcoming environment for all employees. You have a passion for customer service and know how to communicate effectively. You know that how you provide feedback is just as important as the feedback itself. You are self-motivated, able to work independently and have a keen eye for detail. You understand how the work you perform locally impacts the larger organization, and you are willing to speak up when you see an issue. What You Get To Do Everyday Support day to day facilities operations. Assists Facilities leadership with vendor management Coordinate internal office moves. Responsible for office supply inventory and replenishment. Assist facilities with project support by completing various tasks within the project's scope. Ensure the appropriate Personal Protective Equipment (PPE) products are stocked and available for all employees, vendors, and customers. Creates Purchase Orders and ensure vendors are submitting invoices per policy Respond to work order and ensures timely completion What You Bring To The Role Minimum Requirements: High School education or equivalent is required. Respect the confidentiality of sensitive information. Possesses strong writing skills and the ability to relay verbal/written information effectively and professionally. Feels comfortable working with technology and computer equipment. Has excellent interpersonal and observational skills. Possesses strong communication skills. The candidate should have the ability to establish a strong partnership with all levels of leadership. - A professional appearance and demeanor. The position requires a full flex open availability with the expectation of working some evenings and weekends, as requested. Preferred Requirements: College education or at least 2 year(s) experience in the Facilities fields is preferred. Experience using G-suite is preferred. Understanding of CMMS systems - Has worked in maintenance/handyman position previously Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $17.83-$23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Lab Technician, you will succeed and grow within the company if you are a self-motivated individual with an interest in breaking into the jewelry industry. If you thrive in a fast-paced, production-driven environment and have the ability to pivot fast this could be the perfect match! What You Get To Do Everyday [Fine Jewelry and Watches] Operate XRF machine to accurately assign precious metal components Enter XRF readings into database Assess weights & measurements of jewelry items Clean jewelry items using ultrasonic, steam machine and other industry standard equipment Diamond Count Collaborate with TRR Fine Jewelry & Watches authentication department as needed to facilitate the processing of fine and fashion jewelry Operate CWED (Carat Weight Estimation Device) to accurately calculate the carat weight of diamonds on a piece of jewelry. Enter CWED reading into database Scan items to locations What You Bring To The Role Minimum Requirements High School Diploma Excellent verbal and written communication skills Highly motivated problem solver with an attention to detail in a fast-paced environment Working knowledge of Google Docs and Gmail Ability to work weekends & overtime as needed Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Math skills Preferred Requirements [Authentication] Fashion or Technical Interest a plus [Fine Jewelry and Watches] Jewelry Industry Experience/Interest a plus Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $17-$17. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our retail store. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site role based in our Summit, New Jersey store. What You Get To Do Every Day Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools Provide pre-consignment pricing services to consignors and sales team members Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams Accountable for the sell thru and velocity of product they have priced personally Accountable for the conversion rate of appointments to consignments Work with Store Manager to understand customer needs and stay current with in-store operations Handle all other requests as necessary to support the Retail Store as determined by leaders What You Bring To The Role Minimum Requirements: Must be flexible to work certain weekend days 2-5 years experience working in the luxury space in a customer facing role Knowledge of fine jewelry in the primary or secondary market Sales experience encouraged Passion for delivering a luxury experience each and every day Polished, professional presentation skills Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected Effective communicator (both verbal and written) Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Sales-acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Everyday Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business. Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements 3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license, maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market. Preferred Requirements Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,750/month commission - top performers earning over $5,000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit us. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site store based on Madison Ave. What You Get To Do Every Day Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools Provide pre-consignment pricing services to consignors and sales team members Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams Accountable for the sell thru and velocity of product they have priced personally Accountable for the conversion rate of appointments to consignments Work with Store Manager to understand customer needs and stay current with in-store operations Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team What You Bring To The Role Minimum Requirements: Must be flexible to work certain weekend days 2-5 years experience working in the luxury space in a customer facing role GIA degree preferred Knowledge of branded jewelry in the primary or secondary market Sales experience encouraged Passion for delivering a luxury experience each and every day Polished, professional presentation skills Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected Effective communicator (both verbal and written) Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team is growing at The RealReal, and we're seeking experienced salespeople to help drive new consignment business. The Luxury Specialist (LS) - EAST drives new business by prospecting and closing leads within an assigned territory. If you're customer-obsessed and self-motivated to "win" in a fully-remote, quota-driven sales environment, this could be the perfect fit! EAST: Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN (EST), xPA, RI, SC, VA, WV What You Get To Do Everyday Prospect new opportunities within assigned territory Follow up and close leads generated by marketing team Leverage strong consignor relationships to gain referrals for new consignors Outreach daily via phone and text (50-100 per day) Provide an outstanding customer experience Review contract with consignors Set pricing expectations through deep knowledge of luxury What You Bring To The Role MInimum Requirements Minimum 2 years of proven success in a quota-carrying, direct sales environment Ability to quickly build rapport with prospective clients and close Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM Ability to commit to full-time hours (40 hours per week) Self-motivation and drive to achieve results Excellent verbal and written communication skills Exceptional attention to detail and organization skills A solutions-focused mentality with a growth mindset Adaptability and openness to change Professional appearance and demeanor Preferred Requirements Previous experience selling luxury goods and/or services Ability to discuss and advise customers on general fashion trends and developments in the luxury market Compensation, Benefits, + Perks Base pay PLUS uncapped commission $1,500/month commission (at target) - top performers at $3,000+/month commission Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $26-$28. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team is growing at The RealReal, and we're seeking experienced salespeople to help drive repeat consignment business. The Luxury Account Specialist (LAS) - EAST drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you're customer-obsessed and self-motivated to "win" in a fully-remote, quota-driven sales environment, this could be the perfect fit! EAST: Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN (EST), xPA, RI, SC, VA, WV What You Get To Do Everyday Connect with established clients to re-engage and drive consignment activity Follow up on leads generated by marketing team Leverage strong client relationships to gain referrals for new business Outreach daily to existing clients Provide an outstanding client experience Review contract with clients Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources What You Bring To The Role Minimum Requirements Minimum 1 year of proven success in a quota-carrying, direct sales environment Ability to quickly build rapport and establish trust and credibility with clients Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM Ability to commit to full-time hours (40 hours per week) Self-motivation and drive to achieve results Excellent verbal and written communication skills Exceptional attention to detail and organization skills A solutions-focused mentality with a growth mindset Adaptability and openness to change Professional appearance and demeanor Preferred Requirements Previous experience selling luxury goods and/or services Ability to discuss and advise customers on general fashion trends and developments in the luxury market Compensation, Benefits, + Perks Base pay PLUS uncapped commission $1,000/month commission (at target) - top performers earning over $2,000+/month commission Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $24-$26. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Sales-acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Everyday Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business. Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements 3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market. Preferred Requirements Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,750/month commission - top performers earning over $5,000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)-a key Outside Sales role-you'll drive repeat business by acquiring high-end consignment items from existing clients within a defined territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Every Day Client Engagement: Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity. Leverage strong consignor relationships to gain referrals and expand the client base. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements: 2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market Preferred Requirements: Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,250/month commission - top performers earning over $5000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The RealReal is looking for a highly experienced and self-motivated Staff Software Engineer (Full Stack) to join our Seller team. Working closely with Product partners and Engineering management, you will build technical solutions enhancing, optimizing and iterating the RealReal's Seller Platform. You will work closely with Product and business stakeholders to help build robust scalable back-ends to empower seamless and engaging customer journeys that optimize our Seller platform effectiveness. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day Design and Develop: Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction. Collaborate and Communicate: Work closely with cross-functional teams to align technology development with business objectives, effectively communicating technical concepts to non-technical stakeholders Code Review and Quality Assurance: Perform rigorous code reviews and advocate for best coding practices to ensure our products are efficient and maintainable Mentorship: Provide guidance and support to junior engineers, fostering their professional growth and contributing to a culture of excellence Stay Ahead of the Curve: Research emerging technologies and trends in software engineering, identifying opportunities to enhance our projects and processes Problem-Solving: Address complex technical challenges with innovative solutions, anticipating potential issues to ensure smooth project execution What You Bring To The Role Minimum Requirements: At least 8 years of software development experience Proven experience with the development, scaling, and maintenance of distributed systems Solid understanding of software engineering principles, architectural design, and agile development methodologies Excellent analytical abilities and problem-solving skills, with the capacity to work independently on complex issues Effective communication skills, capable of conveying complex ideas clearly and concisely Preferred Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of software development experience with a track record of successfully shipping consumer or business facing products Strong background in Ruby on Rails or Elixir Familiarity with Front-end JavaScript frameworks (React, Vue, etc.) Familiarity with Python Familiarity with AWS Experience leading projects and mentoring junior engineers. Contributions to open-source projects or a strong GitHub portfolio. Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $172,460.00-$215,575.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our retail store. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site role based in our Summit, New Jersey store. What You Get To Do Every Day Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools Provide pre-consignment pricing services to consignors and sales team members Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams Accountable for the sell thru and velocity of product they have priced personally Accountable for the conversion rate of appointments to consignments Work with Store Manager to understand customer needs and stay current with in-store operations Handle all other requests as necessary to support the Retail Store as determined by leaders What You Bring To The Role Minimum Requirements: Must be flexible to work certain weekend days 2-5 years experience working in the luxury space in a customer facing role Knowledge of fine jewelry in the primary or secondary market Sales experience encouraged Passion for delivering a luxury experience each and every day Polished, professional presentation skills Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected Effective communicator (both verbal and written) Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our retail store. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. On-site role based in our Madison Ave. store. What You Get To Do Every Day Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace Conduct real-time valuations and authentication for jewelry, using a wide array of industry specific tools Provide pre-consignment pricing services to consignors and sales team members Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams Accountable for the sell thru and velocity of product they have priced personally Accountable for the conversion rate of appointments to consignments Work with Store Manager to understand customer needs and stay current with in-store operations Handle all other requests as necessary to support the Retail Store as determined by leaders What You Bring To The Role Minimum Requirements: Must be flexible to work certain weekend days 2-5 years experience working in the luxury space in a customer facing role Knowledge of fine jewelry in the primary or secondary market Sales experience encouraged Passion for delivering a luxury experience each and every day Polished, professional presentation skills Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected Effective communicator (both verbal and written) Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $87,210.00-$122,400.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Resales Specialist (Retail Sales Associate) is a key sales position in our retail stores at The RealReal. As a Resales Specialist, you are goal-oriented and driven to achieve and exceed sales goals. You're client-obsessed, adaptable to change in a "start-up" environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! *Full time positions must have the ability to commit to 40 hours per week. What You Get To Do Every Day Drive sales through client engagement, suggestive selling, and sharing product knowledge Provide a high level of service while navigating multiple customer journeys simultaneously Educate clients on The RealReal's mission of sustainable fashion and business structure Build brand loyalty by delivering a best in class customer experience Outreach daily to existing customers to drive traffic into your retail store Assist with opening and closing procedures Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards Other duties as assigned What You Bring To The Role Minimum Requirements: 1+ year of experience working in retail sales A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times Genuine passion and enthusiasm for the customer experience Proven ability to excel in a metrics-based sales environment Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Receptiveness to feedback to improve performance Ability to quickly learn and master new technological tools Preferred Requirements: Previous luxury/consignment retail experience Proficiency with Google Suite and Salesforce Experience using Mac iOS operating system Compensation, Benefits, + Perks FULL TIME BENEFITS Base Pay PLUS uncapped bonus - $1000/month bonus (at target) Employee Stock Purchase Plan 401K with Company Match Medical, Dental, Vision & Commuter Benefits (applicable locations) Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Assist with distribution of items, sorting, prepping and steaming within the photo department. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Everyday Receiving Department Distribute product to respective departments (Jewelry, Ready-To-Wear, Men's, Shoes & Accessories, and Handbags) Ensure all product correctly sorted, staged, scanned and delivered through pipeline. Ensuring warehouse tickets are accurate and match product. Sort and scan into locations all rejections to deliver to brand specialists Work with leaders to ensure VIP consignments are given to the proper teams Stock Receiving Desk with supplies (hangers, containers, plastic sleeves, printer paper, etc.) Photo Department Distribute product to the photography team and respective departments (Authentication,Receiving, Outbound, Etc.) Ensure all product correctly sorted, staged, scanned through the pipeline Ensuring warehouse tickets are accurate and match product Steam and prep photo ready product for photographers Perform end of day floor scans and weekly audits of the queue in partnership with leadership and management Unpack and scan units transferred from LCOs and other Authentication Centers Partner with Photography management to understand and support daily processing strategy Authentication Department Distribute received product to the Authentication department Sort and organize product based on level and category Manage intra-authentication product movement Replenish Authenticators' racks as needed throughout the day and ensure the accurate product is readily available to provide minimal workflow disruption Audit product in the production area to ensure items are prioritized in date order, have the proper product tag, and are in the right department Scan and track product in Authentication locations Unpack and scan units transferred from LCOs and other Authentication Centers Partner with Authentication management to understand and support daily processing strategy Scan all published items and physically hand them over to putaway Partner with the Photo and Rec team to ensure appropriate exception items are scanned and routed to them Distribute inbound boxes and/or bags to Receiving, keeping multiple bag consignments together. Assist in keeping the Receiving area organized by condensing and organizing consignments in staging area. Operate manual pallet jack to move product and pallets throughout the warehouse (training provided) Ensure proper care and handling of all product to not cause any damage Responsible for maintaining a safe work environment following all safety guidelines to prevent injury What You Bring To The Role Minimum Requirements: Proven ability to excel in a high-volume, repetitive, quota-driven environment Self-motivation and a drive to achieve results Able to work as part of a team and communicate professionally with others Exceptional attention to detail and organization skills Adaptability and openness to change Ability to lift and move up to 25 pounds (moving and sorting product, dressing mannequins, etc.) Ability to stand for up to 8 hours at a time Ability to read and write in English 6+ months of experience working in a warehouse production environment Ability to troubleshoot and problem solve Proficiency with Mac OS and Google Suite Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $16-$16.5. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Lab Technician, you will succeed and grow within the company if you are a self-motivated individual with an interest in breaking into the jewelry industry. If you thrive in a fast-paced, production-driven environment and have the ability to pivot fast this could be the perfect match! What You Get To Do Everyday [Authentication] Operate XRF machine to accurately assign precious metal components Enter XRF readings into database Operate X-Ray machine to accurately image various fashion products Enter X-Ray readings into database Work with emerging technologies as they are added to our daily processes Create baseline data feedback Scan items to locations [Fine Jewelry and Watches] Operate XRF machine to accurately assign precious metal components Enter XRF readings into database Assess weights & measurements of jewelry items Clean jewelry items using ultrasonic, steam machine and other industry standard equipment Diamond Count Collaborate with TRR Fine Jewelry & Watches authentication department as needed to facilitate the processing of fine and fashion jewelry Operate CWED (Carat Weight Estimation Device) to accurately calculate the carat weight of diamonds on a piece of jewelry. Enter CWED reading into database Scan items to locations What You Bring To The Role Minimum Requirements High School Diploma Excellent verbal and written communication skills Highly motivated problem solver with an attention to detail in a fast-paced environment Working knowledge of Google Docs and Gmail Ability to work weekends & overtime as needed Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Math skills Preferred Requirements [Authentication] Fashion or Technical Interest a plus [Fine Jewelry and Watches] Jewelry Industry Experience/Interest a plus Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $17-$17. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Reporting to Sr. Manager, Retail and Sales Asset Protection, the Asset Protection Specialist is an integral role in our retail stores. With key responsibilities including security, Asset Protection, and general wellbeing of facilities, employees, and clients, as well as overlooking operational functions and inventory control. What You Get To Do Everyday Support safety and security processes and procedures, including business continuity plans Utilize CCTV to review video for safety and investigations and bring internal and external cases to closure Help lead weekly inventory cycle count and partner with inventory operations to reconcile inventory variances Conduct daily/weekly/monthly audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are adhered to Responsible for physical security of the building as a key holder, including off hour alarm response Help train current and new team members on AP processes and systems and to ensure proper compliance; Train and guide new hires during onboarding Work closely with the entire store team at The RealReal to help support total business needs and Asset Protection initiatives Collaborate with store management to help support business needs and achieve store objectives Investigate industry trends, understand market conditions, and develop AP strategies to stay ahead of the competition Identify internal and external theft incidents and properly document What You Bring To The Role Minimum Requirements: 1+ year of Asset Protection or Security experience Strong understanding of physical security including CCTV, EAS, alarms, access control, and lock and key Ability to work well with all levels of management within the company Ability to work with minimal supervision and be a self-starter Ability to adapt to shifting priorities Strong oral and written communication skills Proven ability to work will within a team Ability to stand for up to 8 hours at a time A customer-focused mindset with a drive to provide a warm and welcoming environment Open availability to work nights, weekends, and holidays as needed Ability to respond to alarm company calls and be available after hours as needed Preferred Requirements: 1+ year of Asset Protection or Security experience in a Retail store setting Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $20.00-$25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a FJW Senior Specialist, you will oversee the facilitation of all Fine Jewelry & Watches (FJW) to optimize product quotas by performing the following duties. This is a production based role. If you are an experienced FJW expert with a passion for sustainable fashion, this could be the perfect match! What You Get To Do Every Day Execute all aspects of the authentication process by accurately identifying colored stones and diamonds using GIA evaluation techniques as well as testing procedures used to determine precious metal purity. Research fair market value and market demand of branded and unbranded jewelry. Set list prices for branded and unbranded jewelry with direction and final approval from the Gemology and/or Jewelry Authentication team. Assist is training all new Sr. Specialists hired. QC product from Specialists when being challenged on harder pieces. Help manage the product sort on all received items. Adhere to first in, first out methodology to ensure all consignments are prioritized and product flows according to plan. Manage process flow of items awaiting price approvals. Evaluate, authenticate, and price highest risk jewelry within the FJW room (larger gemstones, engagement rings). Gem identification experts to answer any questions for the rest of the team. Provide training, tips/tricks, and presentations on all difficult gemstones. Assist in the authentication process by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating quality of materials and construction What You Bring To The Role Minimum Requirements 7+ years of fine jewelry & watch experience with some GIA classwork in lieu of GIA Certification Experience with Diamonds required (selling, grading, pricing) Experience with colored stones required (identification, pricing) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of the organization Preferred Requirements GG certification from GIA preferred Appraisal experience preferred Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected salary range for this role is $62,400.00-$66,560.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Head of Shop for our high volume Flagship store is responsible for managing the values and attitudes of the employees they lead to provide exceptional customer service, drive our metrics and achieve our business goals. The Head of Shop leads the management team, including an Assistant General Manager of Supply, an Assistant General Manager of Demand, a Visual Sales Manager, and an Operations Manager. This role requires strategic thinking and a track record of driving results and developing future leaders. The Head of Shop manages and motivates the team to drive supply and demand, and collaborates with cross-functional teams to maximize results. What You Get To Do Everyday Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers Develop and execute business plans that align with the company's short and long-term business strategies and KPIs Plan and execute events and community engagement to build local brand awareness Build effective teams and develop talent Communicate effectively with the team, your supervisor, and clients Instill trust and ensure accountability Evaluate employee performance and create development plans to build team performance, engagement and retention Provide consistent coaching and constructive feedback that inspires and motivates Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal's Diversity, Equity, and Inclusion training while actively collaborating with your team on solutions that promote equity and belonging Lead by example on the sales floor Ensure training on compliance with inventory management standards, policies, and procedures Utilize inventory reporting tools, create and execute action plans to manage orders, inventory and maximize the potential of all product categories Ensure team adheres to company standards for attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication Collaborate with Operations leaders to ensure fulfillment activities meet warehouse standards and our online clients receive their packages based on our standard service level Utilize strategic scheduling to ensure the right number of team members with the right skill sets are scheduled at peak times and that breaks, and meals are allocated and recorded appropriately Execute company merchandising strategy, and train and manage the team to take pride in a clean and beautiful shopping environment What You Bring To The Role Minimum Requirements: 3+ years experience, in the role of Multi-Unit Manager, District Manager, Area Manager, or high-volume Flagship management Excellent organization and time management skills- especially multitasking and prioritizing competing demands Excellent analytical, critical thinking, problem solving, and troubleshooting skills Comfort with ambiguity and creating best practices to help scale and solve challenging problems Strong team building skills in hiring, training, scheduling, driving employee engagement, and performance management Experience working with a commissioned sales or retail organization and/or operationally intensive business Strong interpersonal skills and the ability to communicate, advocate and interact effectively with diverse workforces in a highly matrixed organization Strong customer service orientation, clienteling abilities, floor management and sales skills Ability to work in a fast-paced environment and build multiple cross functional team relationships Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends Ability to travel 25% Preferred Requirements: Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail Bachelor's degree- preferable in Business or related fields Advanced skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided Comfortable with technology and learning multiple software applications in order to accomplish daily deliverables and teach/support with their learning processes Fluency in Spanish, French, Mandarin or other languages a plus Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $134,558.00-$153,780.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The RealReal is seeking a highly motivated and experienced marketing manager to lead our integrated marketing efforts across a diverse set of digital and offline media channels. This ideal candidate for this role is a strategic thinker who thrives in a data-informed culture and brings strong analytical and optimization expertise balanced with creative storytelling. In this role, you will manage media agencies and partners, optimize campaigns for maximum impact and ROI to drive business growth, and collaborate closely with brand and creative teams. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day Develop, implement, and manage comprehensive marketing strategies across a variety of channels, including: Display advertising, app advertising, affiliate marketing, and emerging digital advertising platforms. Manage Television, audio, and direct mail. Oversee and manage external media agencies, ensuring alignment with overall marketing objectives, budget adherence, and performance targets. Monitor campaign performance, identify trends, and implement optimizations to improve efficiency and effectiveness across all channels. Work closely with brand, creative, product, and other internal teams to ensure consistent messaging, brand voice, and seamless campaign integration. Manage marketing budgets effectively, allocating resources strategically to achieve business goals. Provide regular reporting on campaign performance, insights, and recommendations to senior leadership. Stay informed of industry trends, competitive landscape, and emerging technologies to identify new opportunities and best practices. What You Bring To The Role Minimum Requirements: 5+ years of experience in marketing, with a strong focus on integrated campaign management across digital and offline channels. Proven experience managing media agencies and driving successful outcomes. Demonstrated ability to leverage data and analytics for strategic decision-making and campaign optimization. Strong understanding of performance marketing metrics and ROI analysis. Excellent communication, interpersonal, and presentation skills. Creative mindset with a passion for brand building and innovative marketing solutions. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously Preferred Requirements: Bachelor's degree in Marketing, Business, or a related field.Experience in e-commerce, marketplaces, or luxury retail is a plus. Compensation, Benefits, + Perks The expected salary range for this role is $115,000.00-$135,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our warehouse facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Photography Production Assistant, you will photograph items ranging from designer clothing to fine jewelry and watches, capturing detailed images that showcase product condition. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Every Day Ensure product is handled to the highest quality standards Dress a mannequin quickly and efficiently, according to TRR company styling guidelines Take photos of the mannequin from different angles using a remote control (camera settings are pre-programmed; no adjustments to settings are required) Achieve hourly and daily quota requirements Assist with the movement of physical product through the studio Maintain an organized and tidy workspace Other duties as assigned ** This role is performed in a studio with flashing lights of varying frequency and intensity and requires the use of multiple screens (camera, laptop, monitors, etc.) and may be triggering for those with photosensitivity. Additional information is available upon request. What You Bring To The Role Minimum Requirements: 6+ months of experience working in a warehouse production environment Proven ability to excel in a high-volume, repetitive, quota-driven environment Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Ability to regularly lift and move up to 25 pounds (dressing and lifting mannequins, moving product, etc.) Ability to stand for a minimum of 8 hours at a time Ability to read and write in English Ability to work weekends as needed Preferred Requirements: Proficiency with Mac iOS and Google Suite Compensation, Benefits, + Perks Hourly base pay + incentive pay based on performance/quota targets achieved. Applicable to employees who work a minimum of 40 hours per month. $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays State of the art, climate-controlled warehouse facility #IndHP The expected hourly rate for this role is $16-$17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're looking for experienced sales professionals to build lasting client relationships and grow our luxury consignment business. As an Account Luxury Manager (ALM)-a key Outside Sales role-you'll drive repeat business by acquiring high-end consignment items from existing clients within a defined territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Every Day Client Engagement: Reconnect with established clients (and reactivate lapsed) through daily outreach and in-home appointments to drive consignment activity. Leverage strong consignor relationships to gain referrals and expand the client base. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements: 2+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market Preferred Requirements: Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,500/month commission - top performers earning over $5000/month Annual Elite Club Trip for top performers Annual Performance Based Bonus up to $12k Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,000 - $65,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Retail Department Manager, you will lead a talented team of sales and customer experience associates to create a world class retail experience for our customers. Through your leadership, the team will inspire customers to participate in the circular economy through the ease of omnichannel shopping, and by educating on the various services TRR has to offer. You are customer obsessed and excel in managing a high volume, fast-paced sales floor. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. What You Get To Do Every Day Showcase TRR Values and Guiding Principles through the development of elite team members who guide a world class customer journey Drive a consistent and seamless omnichannel experience for the TRR customer Identify and creatively solve problems Inspire team members through hands on leadership and coaching Meet or exceed team's monthly, quarterly, and annual Key Performance Indicators Participation in onboarding and training of top talent for team Ensure effective and ongoing partnership between Recruiting, HR, and Training & Development (T&D) of new hires and existing team members Partner with senior leadership and cross functional partners to analyze and communicate all weekly reporting with a focus on strategy and action Support product based communication and trainings for team Continual learning for self and team on TRR's approved brands and staying abreast of emerging brands and trends Maintain a high level of integrity, initiative, motivation and self-direction What You Bring To The Role Minimum Requirements: 5+ years of experience in a customer service, retail focused role 2+ years of experience managing a team (required) A strong sales ability and an entrepreneurial spirit Passionate about the TRR brand and mission Ability to share knowledge and influence behaviors A high degree of EQ, business acumen, poise and the ability to establish trust Great attention to detail and customer service Commitment and curiosity towards expanding expertise in fashion Professional appearance and demeanor Preferred Requirements: Luxury retail or fashion experience Experience in a fast-paced and/or start-up environment Experience with Salesforce, Workday, Google Suite, IOS device Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $77,878.00-$100,127.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Specialist, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. What You Get To Do Every Day Educate customers on The RealReal's mission of sustainable fashion and business structure Drive sales through customer engagement, suggestive selling, and sharing product knowledge Clearly communicate our consignment process and set proper expectations with the consignor during drop off Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards Ensure product is handled to the highest quality standards Provide a high level of service while navigating multiple customer journeys simultaneously Educate customers on The RealReal mission and business structure Build brand loyalty by delivering a best in class customer experience Outreach daily to existing customers to drive traffic to retail store Support consignor relations issues Assist with opening and closing procedures Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards Other duties as assigned What You Bring To The Role Minimum Requirements: 1+ years retail experience in a customer or business-facing position Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends Dedication to delivering an elevated experience to both customers and employees Ability to problem solve in order to meet the needs of customers A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration Ability to excel in a dynamic, fast paced environment Preferred Requirements: Previous luxury/consignment retail experience Proficiency with Google Suite and Salesforce Experience using Mac iOS operating system Compensation, Benefits, + Perks $750/month bonus (at target)Employee Stock Purchase Plan 401K with Company Match Medical, Dental, Vision & Commuter Benefits (applicable locations) Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Customer Experience Lead serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, & client services. As a Customer Experience Lead, you are goal-oriented, customer obsessed and driven to achieve and exceed sales goals, with a passion for sustainable luxury fashion. You're a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment. As part of the store management team, you will help with motivating the team to achieve their goals, playing an active role on the sales floor and coaching associates. What You Get To Do Every Day Educate customers on The RealReal's mission of sustainable fashion and business structure Drive sales through customer engagement, suggestive selling, and sharing product knowledge Clearly communicate our consignment process and set proper expectations with the consignor during drop off Carefully review and process all items for shipment, ensuring they are cataloged and up to TRR quality standards Ensure product is handled to the highest quality standards Provide a high level of service while navigating multiple customer journeys simultaneously Educate customers on The RealReal mission and business structure Build brand loyalty by delivering a best in class customer experience Outreach daily to existing customers to drive traffic to retail store Support consignor relations issues Assist with opening and closing procedures Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards Keyholder Responsibilities: Performs and coordinates store opening and closing procedures in compliance with Company procedures Support management with ongoing tasks such as: training, developing, coaching and motivating team members Other duties as assigned What You Bring To The Role Minimum Requirements: 2+ years retail experience in a customer or business-facing position Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends Dedication to delivering an elevated experience to both customers and employees Ability to problem solve in order to meet the needs of customers A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times Receptiveness to feedback to improve performance; ability to remain objective when reviewing own performance levels; does not settle for good and pushes for great performance Comfortability with ambiguity and finding creative solutions by taking appropriate partnerships to achieve desired outcome Strong organizational and time management skills; ability to balance competing priorities without showing stress or frustration Ability to excel in a dynamic, fast paced environment Preferred Requirements: Previous luxury/consignment retail experience Proficiency with Google Suite and Salesforce Experience using Mac iOS operating system Compensation, Benefits, + Perks $750 bonus/month (at target) Employee Stock Purchase Plan 401K with Company Match Medical, Dental, Vision & Commuter Benefits (applicable locations) Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $26.00-$30.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Visual Merchandiser is a key position in our Retail stores at The RealReal. As a Visual Merchandiser you are responsible for the overall aesthetic and functionality of the store's visual and merchandising standards. You're client-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. What You Get To Do Every Day Work closely with the Shop Manager to make sure all displays and merchandising are having a positive effect on sales and customer experience in order to maximize profitability Create weekly store photo package and touch base with the Visual Director Assist with online order fulfillment and inventory management on a regular basis Assist with organizing, installing and dismantling all in-store events and workshops as needed What You Bring To The Role 2+ years Retail Visual Merchandising experience Strong eye for design at a luxury level Ability to excel in a high paced retail environment A well-versed knowledge of Women's and Men's high fashion Professional appearance and demeanor Leadership capabilities & desire to grow leadership career Ability to use technological tools with ease Ability to lift up to 25 lbs. Ability to commit to 40 hours per week Able to work evenings, weekends, and holidays as needed Compensation, Benefits, + Perks $500/month bonus at store sales target Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $18.38-$28.08. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team at The RealReal is growing, and we're seeking experienced sales professionals to drive consignment business. As a Luxury Consignment Executive (LCE), you'll play a vital role in Outside Sales-acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment. What You Get To Do Everyday Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business. Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business. Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth. Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal's e-commerce centers. Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement. Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. Field Work: Spend the majority of time-over 70%-in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments. What You Bring To The Role Minimum Requirements 3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets. Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele. Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment. Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM). Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver's license, maintain compliant insurance and driving record, and lift up to 25 lbs as needed. Willing and able to travel more than 70% within the designated market. Preferred Requirements Prior experience in selling luxury goods and/or high-end services. Established book of business with existing client relationships. Strong understanding of fashion trends and the luxury market. Compensation, Benefits, + Perks Base salary plus uncapped commission $2,000/month commission - top performers earning over $5,000/month Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $60,000.00-$65,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The RealReal is looking for a highly experienced and self-motivated Staff Software Engineer (Full Stack) to join our Growth team. Working closely with Product partners and Engineering management, you will build technical solutions enhancing The RealReal's on-platform experiences, helping the business acquire and activate high value customers. You will also work closely with Marketing and other business stakeholders to help build seamless and engaging customer journeys that optimize our marketing effectiveness. We are especially excited about you if you are enthusiastic about working in the luxury retail/e-commerce space or if you are passionate about our mission of sustainability in creating a circular economy for high-end goods. As a pivotal contributor, you'll be tasked with driving our software solutions' design, development, and implementation. This role is ideal for a seasoned engineer who thrives in a collaborative environment, is passionate about building scalable and high-performance systems, and is eager to tackle complex challenges. In this position, you will play a critical role in shaping the future of our technology stack, mentoring junior engineers, and ensuring the delivery of robust, secure, and innovative products. Your contributions will directly impact the growth and success of our company as you work closely with cross-functional teams to align technology development with strategic business goals. This role reports to the Engineering Manager of Growth and will be fully remote. [Outbound] We seek a dynamic and experienced Staff Software Engineer to lead our Outbound Engineering team, driving the design, development, and implementation of software solutions for complex integrations with robotics and machinery. This role is ideal for an engineer who thrives in a hands-on, collaborative environment and is passionate about creating scalable, high-performance systems that bridge the gap between software and hardware. As a critical contributor, you will shape the future of our fulfillment technology stack, mentor engineers, and ensure the delivery of innovative, reliable solutions. You will collaborate closely with cross-functional teams to align technology development with strategic business goals, directly impacting operational efficiency and company growth. [Seller] The RealReal is looking for a highly experienced and self-motivated Staff Software Engineer (Full Stack) to join our Seller team. Working closely with Product partners and Engineering management, you will build technical solutions enhancing, optimizing and iterating the RealReal's Seller Platform. You will work closely with Product and business stakeholders to help build robust scalable back-ends to empower seamless and engaging customer journeys that optimize our Seller platform effectiveness. What You Get To Do Every Day Design and Develop: Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction Collaborate and Communicate: Work closely with cross-functional teams to align technology development with business objectives, effectively communicating technical concepts to non-technical stakeholders Code Review and Quality Assurance: Perform rigorous code reviews and advocate for best coding practices to ensure our products are efficient and maintainable Mentorship: Provide guidance and support to junior engineers, fostering their professional growth and contributing to a culture of excellence Stay Ahead of the Curve: Research emerging technologies and trends in software engineering, identifying opportunities to enhance our projects and processes Problem-Solving: Address complex technical challenges with innovative solutions, anticipating potential issues to ensure smooth project execution What You Bring To The Role Minimum Requirements: At least 7 years of software development experience Proven experience with the development, scaling, and maintenance of distributed systems Solid understanding of software engineering principles, architectural design, and agile development methodologies Excellent analytical abilities and problem-solving skills, with the capacity to work independently on complex issues Effective communication skills, capable of conveying complex ideas clearly and concisely Preferred Requirements: Bachelor's degree in Computer Science, Engineering, or a related field 7+ years of software development experience with a track record of successfully shipping consumer or business facing products Strong background in Ruby on Rails or Elixir Experience developing and implementing marketing technology (MarTech), in close collaboration with Product and Marketing teams Experience working with Data Engineering and Machine Learning teams Experience leading projects and mentoring junior engineers Familiarity with AWS Contributions to open-source projects or a strong GitHub portfolio [Outbound] What You Get To Do Every Day Design and Develop: Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction Collaborate and Communicate: Work closely with cross-functional teams to align technology development with business objectives, effectively communicating technical concepts to non-technical stakeholders Code Review and Quality Assurance: Perform rigorous code reviews and advocate for best coding practices to ensure our products are efficient and maintainable Mentorship: Provide guidance and support to junior engineers, fostering their professional growth and contributing to a culture of excellence Stay Ahead of the Curve: Research emerging technologies and trends in software engineering, identifying opportunities to enhance our projects and processes Problem-Solving: Address complex technical challenges with innovative solutions, anticipating potential issues to ensure smooth project execution What You Bring To The Role Minimum Requirements: At least 8 years of software development experience. Proven experience with the development, scaling, and maintenance of distributed systems Proven experience with warehouse automation or fulfillment operations machinery integration Solid understanding of software engineering principles, architectural design, and agile development methodologies Practical communication skills, capable of conveying complex ideas clearly and concisely Preferred Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Experience in Ruby or Elixir Excellent analytical abilities and problem-solving skills, with the capacity to work independently on complex issues Experience leading projects and mentoring junior engineers. Familiarity with AWS Contributions to open-source projects or a strong GitHub portfolio. [Seller] What You Get To Do Every Day Design and Develop: Lead the architecture and development of software solutions, making strategic decisions that influence our technical direction Collaborate and Communicate: Work closely with cross-functional teams to align technology development with business objectives, effectively communicating technical concepts to non-technical stakeholders Code Review and Quality Assurance: Perform rigorous code reviews and advocate for best coding practices to ensure our products are efficient and maintainable Mentorship: Provide guidance and support to junior engineers, fostering their professional growth and contributing to a culture of excellence Stay Ahead of the Curve: Research emerging technologies and trends in software engineering, identifying opportunities to enhance our projects and processes Problem-Solving: Address complex technical challenges with innovative solutions, anticipating potential issues to ensure smooth project execution What You Bring To The Role Minimum Requirements: At least 8 years of software development experience Proven experience with the development, scaling, and maintenance of distributed systems Solid understanding of software engineering principles, architectural design, and agile development methodologies Excellent analytical abilities and problem-solving skills, with the capacity to work independently on complex issues Effective communication skills, capable of conveying complex ideas clearly and concisely Preferred Requirements: Bachelor's degree in Computer Science, Engineering, or a related field 8+ years of software development experience with a track record of successfully shipping consumer or business facing products Strong background in Ruby on Rails or Elixir Familiarity with Front-end JavaScript frameworks (React, Vue, etc.) Familiarity with Python Familiarity with AWS Experience leading projects and mentoring junior engineers Contributions to open-source projects or a strong GitHub portfolio Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $172,460.00-$215,575.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role This position will report to the Asset Protection Manager. Key areas of responsibility include overseeing security, Asset Protection, and general wellbeing for facilities, employees, and clients, as well as overlooking operational functions and inventory control. What You Get To Do Everyday During daily duties this position will be one of the first employees' customers see when they enter the store Greeting customers in a timely and appropriate manner Assist with High Value viewings Utilize CCTV to review video for safety and investigations Conduct daily audits, to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to Communicate and execute security protocols i.e. bag checks, badge enforcement Handle and identify any security/safety related issues Collaborate with store management to be an effective partner for business needs What You Bring To The Role Minimum Requirements: The position requires open availability with the expectation of working evenings and weekends Overtime is sometimes required to meet the business needs Understanding of high-end retail and brands Ability to lift and move 50lbs of merchandise and supplies Ability to use Google Docs, Sheets, and Gmail Preferred Requirements: 2 years of Asset Protection or Security is preferred Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays Find out more about our Benefits here. The expected hourly rate for this role is $18.53-$25.07. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Valuation Manager at TheRealReal, you will facilitate day-to-day valuation appointments, servicing clients that visit our Luxury Consignment Office. This includes pricing and authenticating items across our dynamic acceptance standards. As a subject-matter expert, you will be responsible for supporting supply drives through valuations, remote pricing and educating our consignors, customers and your peers. You'll bring your passion and expertise of the market to the table and translate this into a world-class experience. We're looking for a process-driven individual who has extraordinary attention to detail and wants to hone their expertise. What You Get To Do Every Day Facilitate all Valuation appointments, working with clients to provide a relaxed non-contentious experience that educates them on the value of their items in our marketplace Conduct real-time valuations and authentication for handbags, using a wide array of industry specific tools Provide pre-consignment pricing services to consignors and sales team members per direction of Luxury Consignment Office Maintain strong understanding of pricing trends and the sell thru velocity of fashion items in our marketplace by working with the Pricing and Authentication teams Accountable for the sell thru and velocity of product they have priced personally Accountable for the conversion rate of appointments to consignments Work with Store Manager to understand customer needs and stay current with in-store operations Handle all other requests as necessary to support the Luxury Consignment Office and Retail Store as determined by Senior Manager, Valuations Team What You Bring To The Role Minimum Requirements: Must be flexible to work certain weekend days 2-5 years experience working in the luxury space in a customer facing role Knowledge of luxury handbags in the primary or secondary market Bachelor's degree from accredited college or university preferred Sales experience encouraged Passion for delivering a luxury experience each and every day Polished, professional presentation skills Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected Effective communicator (both verbal and written) Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required Ability to foresee potential obstacles well in advance of campaign launch dates and to problem solve in order to ensure proper execution of Valuation office processes Preferred Requirements: Bachelor's degree from accredited college or university preferred Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $65,581.10-$93,687.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Sales Manager (Group Manager) is a key Field Sales Management position at The RealReal. As a Group Manager, you will drive a field sales team focused on acquiring consigned items from our new and existing clients. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. Above all, you embody the TRR culture through collaboration, driving results, and building for the future. What You Get To Do Every Day Drive field sales team to meet/exceed daily & monthly KPIs Shadow field sales representative appointments to improve/monitor performance Continually coach and train field sales representatives for optimal performance Leverage customer reporting in order to identify opportunities to increase client engagement and consignments Monitor and address customer feedback for team Provide accurate reporting to Sales Leadership on team strategy & goals Ensure the team is following protocol in processing, pricing, safety, consignor communication etc. Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems What You Bring To The Role 3+ years of work experience in sales management Motivated by a desire to win and excel and grow your business in a competitive sales environment Outstanding communication and presentation skills Thrive in a dynamic, fast-paced work environment Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly Efficiency and strong organizational, time management and communication skills Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM Ability to lift and move up to 25 lbs Must live within 25 miles of assigned territory Ability to meet with clients in person regularly anywhere in assigned territory A current, valid driver's license (except in Manhattan and Chicago markets) Car insurance that meets or exceeds local requirements A satisfactory Motor Vehicle Record (MVR) Compensation, Benefits, + Perks Base salary (base pay range below) plus monthly uncapped commission $2200/mo commission target Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $83,101.00-$109,344.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Sales team is growing at The RealReal, and we're seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you're customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit! Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, PA, RI, SC, VA, WV What You Get To Do Everyday Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal Qualify marketing generated leads though daily outreach, while fielding inbound inquiries Pass qualified leads to appropriate sales channel to close into new consignment business Nurture leads through ongoing follow-up via phone/text/email Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps What You Bring To The Role Minimum Requirements High degree of professionalism and excellent phone demeanor Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences Strong customer service, problem-solving, and analytical skills Excellent verbal and written communication skills Comfortability using software such as G-Suite, Email, SalesForce, CRM Self-motivation and drive to excel in fast-paced environment A solutions-focused mentality with a growth mindset Adaptability and openness to change Ability to commit to full-time hours (40 hours per week) Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday Preferred Requirements Familiarity with the luxury fashion marketplace Lead qualification experience Compensation, Benefits, + Perks Hourly base pay + uncapped commission $800/month commission (at target) Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $21-$21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our warehouse facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Photography Production Assistant, you will photograph items ranging from designer clothing to fine jewelry and watches, capturing detailed images that showcase product condition. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Every Day Ensure product is handled to the highest quality standards Dress a mannequin quickly and efficiently, according to TRR company styling guidelines Take photos of the mannequin from different angles using a remote control (camera settings are pre-programmed; no adjustments to settings are required) Achieve hourly and daily quota requirements Assist with the movement of physical product through the studio Maintain an organized and tidy workspace Other duties as assigned ** This role is performed in a studio with flashing lights of varying frequency and intensity and requires the use of multiple screens (camera, laptop, monitors, etc.) and may be triggering for those with photosensitivity. Additional information is available upon request. What You Bring To The Role Minimum Requirements: 6+ months of experience working in a warehouse production environment Proven ability to excel in a high-volume, repetitive, quota-driven environment Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Ability to regularly lift and move up to 25 pounds (dressing and lifting mannequins, moving product, etc.) Ability to stand for a minimum of 8 hours at a time Ability to work weekends as needed Preferred Requirements: Proficiency with Mac iOS and Google Suite Compensation, Benefits, + Perks Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $16-$17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Receiving Lead, you will help drive productivity by motivating team members to achieve performance metrics. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Every Day Help oversee up to 15 receiving associates while focusing on training, productivity, and quality metrics Conduct necessary research to help solve challenging consignments and provide feedback to the appropriate teams Work closely with Authentication, Photography Leads on the inbound consignment process for VIP consignors and celebrity sales Assist with Client Services inquiries by providing consignment information to our Exceptions team Execute quality control efforts set by the company focusing on brand and condition standards Work closely with the Product Handling team to ensure all operating procedures are being properly followed Manage item inquiries from the field Sales team Contribute to a positive work environment focused on driving results and employee satisfaction Be heavily engaged with the team by using strong communication skills and creative ways to interact Coach to best practices in the moment and report to assistant manager any repeat non compliance Provide administrative support related to specific product channels Be consistently present on the receiving floor looking for areas of opportunity and motivating team to achieve productivity goals What You Bring To The Role Minimum Requirements: Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas Strong leadership aptitude and a desire to grow into a management role Ability to work well independently, but lead by example in a team environment Outstanding oral and verbal communication; comfortability with cross functional communication Positive and encouraging demeanor with ability to motivate others Ability to read and understand KPIs and Looker reports Great time management skills and ability to prioritize daily tasks Strong attention to detail, highly motivated, and proactive Internal candidates must have positive KPI's and productivity metrics Preferred Requirements: Proficiency with Mac OS, Google Suite Leadership experience Compensation, Benefits, + Perks Hourly base pay + incentive pay based on performance/ quota targets achieved Group Health Insurance- Medical, Vision, Dental Employee Stock Purchase Plan 401K (with company matching up to $1K) 18 PTO days (accrued with tenure) and 10 paid company holidays $50 in monthly food credits to apply to snacks and meals that are available for purchase on site State of the art, climate-controlled warehouse facility The expected hourly rate for this role is $20.50-$21.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our team is growing at The RealReal, and we're seeking experienced salespeople to help drive repeat consignment business. The Luxury Account Specialist (LAS) - EAST drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you're customer-obsessed and self-motivated to "win" in a fully-remote, quota-driven sales environment, this could be the perfect fit! EAST: Eligible work locations: CT, DC, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, TN (EST), xPA, RI, SC, VA, WV What You Get To Do Everyday Connect with established clients to re-engage and drive consignment activity Follow up on leads generated by marketing team Leverage strong client relationships to gain referrals for new business Outreach daily to existing clients Provide an outstanding client experience Review contract with clients Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources What You Bring To The Role Minimum Requirements Minimum 1 year of proven success in a quota-carrying, direct sales environment Ability to quickly build rapport and establish trust and credibility with clients Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM Ability to commit to full-time hours (40 hours per week) Self-motivation and drive to achieve results Excellent verbal and written communication skills Exceptional attention to detail and organization skills A solutions-focused mentality with a growth mindset Adaptability and openness to change Professional appearance and demeanor Preferred Requirements Previous experience selling luxury goods and/or services Ability to discuss and advise customers on general fashion trends and developments in the luxury market Compensation, Benefits, + Perks Base pay PLUS uncapped commission $1,000/month commission (at target) - top performers earning over $2,000+/month commission Annual Elite Club Trip for top performers Monthly sales competitions (i.e. cash | prizes | site credit) Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $24-$26. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Director of Customer, Product Management at The RealReal, you are a passionate product leader. You get your energy from improving customer experience, and reducing friction for our consignors and buyers. You establish a vision and lead the execution of our customer facing experiences from site, app, and marketing. You have deep knowledge of our business, our product strategy, and the customer retail technology industry. You are customer obsessed, leveraging qualitative and quantitative methods to identify the customers needs and wants and have the ability to translate that into coherent technology strategy which enables TheRealReal strategic vision. You are able to build a roadmap to achieve your strategy and effectively communicate from individual engineers to executives to gain alignment on the path forward. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day Define strategies for product domain, which bring together a holistic understanding of the company goals, market trends, competitive landscape, and achieve an outcome based on data and research. Develop and champion a product vision, product strategy, and product roadmap in support of corporate goals and objectives Oversee a complex domain with multiple products & lead a team to bring the roadmap to fruition Use customer & market research, consignor feedback, and competitive analysis to identify new product opportunities and enhancements Define, track and improve key product metrics Present and clearly articulate product strategy to the development team and company leadership Collaborate with the business, user experience and development teams during discovery to assess value, usability and feasibility of product features Specify, prioritize and communicate high level and detailed product specifications using user stories, business rules, flows, use cases and user flows Collaborate closely with the development team during the development cycle, attending daily standups and leading backlog grooming and sprint planning sessions Identify necessary and/or desirable third-party features; evaluating and selecting vendors, negotiating agreements and contracts, and managing partnership integration Work closely with marketing & merchandising to launch products and ensure their adoption Coordinate post-launch activities to validate the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing What You Bring To The Role Minimum Requirements: 8+ years of experience in Product Management, including eCommerce, fashion, and/or martech. 5 + years of people management experience Proven track-record: past projects were consistently successful (i.e. met the consumer's need, met business objectives, delivered on-time with no/few surprises) Strong understanding of user-centered design and usability Strong attention to detail Strong communication and organizational skills Ability to multitask and prioritize own work Preferred Requirements: Marketplace experience: experience in an online retail environment (direct to consumer) Strong preference for candidates currently residing in the San Francisco Bay Area Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Lab Technician, you will succeed and grow within the company if you are a self-motivated individual with an interest in breaking into the jewelry industry. If you thrive in a fast-paced, production-driven environment and have the ability to pivot fast this could be the perfect match! What You Get To Do Everyday [Authentication] Operate XRF machine to accurately assign precious metal components Enter XRF readings into database Operate X-Ray machine to accurately image various fashion products Enter X-Ray readings into database Work with emerging technologies as they are added to our daily processes Create baseline data feedback Scan items to locations [Fine Jewelry and Watches] Operate XRF machine to accurately assign precious metal components Enter XRF readings into database Assess weights & measurements of jewelry items Clean jewelry items using ultrasonic, steam machine and other industry standard equipment Diamond Count Collaborate with TRR Fine Jewelry & Watches authentication department as needed to facilitate the processing of fine and fashion jewelry Operate CWED (Carat Weight Estimation Device) to accurately calculate the carat weight of diamonds on a piece of jewelry. Enter CWED reading into database Scan items to locations What You Bring To The Role Minimum Requirements High School Diploma Excellent verbal and written communication skills Highly motivated problem solver with an attention to detail in a fast-paced environment Working knowledge of Google Docs and Gmail Ability to work weekends & overtime as needed Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Math skills Preferred Requirements [Authentication] Fashion or Technical Interest a plus [Fine Jewelry and Watches] Jewelry Industry Experience/Interest a plus Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $17-$17. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a FJW Senior Specialist, you will oversee the facilitation of all Fine Jewelry & Watches (FJW) to optimize product quotas by performing the following duties. This is a production based role. If you are an experienced FJW expert with a passion for sustainable fashion, this could be the perfect match! What You Get To Do Every Day Execute all aspects of the authentication process by accurately identifying colored stones and diamonds using GIA evaluation techniques as well as testing procedures used to determine precious metal purity. Research fair market value and market demand of branded and unbranded jewelry. Set list prices for branded and unbranded jewelry with direction and final approval from the Gemology and/or Jewelry Authentication team. Assist is training all new Sr. Specialists hired. QC product from Specialists when being challenged on harder pieces. Help manage the product sort on all received items. Adhere to first in, first out methodology to ensure all consignments are prioritized and product flows according to plan. Manage process flow of items awaiting price approvals. Evaluate, authenticate, and price highest risk jewelry within the FJW room (larger gemstones, engagement rings). Gem identification experts to answer any questions for the rest of the team. Provide training, tips/tricks, and presentations on all difficult gemstones. Assist in the authentication process by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating quality of materials and construction What You Bring To The Role Minimum Requirements 7+ years of fine jewelry & watch experience with some GIA classwork in lieu of GIA Certification Experience with Diamonds required (selling, grading, pricing) Experience with colored stones required (identification, pricing) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence Ability to speak effectively before groups of customers or employees of the organization Preferred Requirements GG certification from GIA preferred Appraisal experience preferred Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected salary range for this role is $62,400.00-$66,560.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role In this role, you will lead the development of our Ruby on Rails and Elixir systems, guiding a team of engineers to implement innovative solutions that are crucial for our international expansion. You'll lead our international expansion team in driving improvements that enhance the customer experience in new markets, both during the initial rollout and as we scale. This position involves close collaboration with cross-functional partners and managing integrations with our internal systems to ensure seamless operations across different regions. This role is ideal for individuals with a strong background in distributed systems and technical leadership who are excited by the challenge of global growth. *States Not Eligible: AK, AR, DE, KS, MS, ND, SD, WY What You Get To Do Every Day You will lead and mentor a team of talented software engineers in designing and implementing high-quality software solutions. Lead the engineering efforts in our e-commerce platform, focusing on scalability, user experience, and international expansion strategies. Collaborate with cross-functional teams, including product management, ML team, and marketing, to develop and implement international capabilities to buyers. Oversee the development and maintenance of our core systems built on Ruby on Rails and Elixir, ensuring scalability, performance, and security. Mentor and manage a team of engineers, fostering a culture of technical excellence and innovation. Foster a culture of continuous learning and improvement, encouraging team members to explore new technologies and practices. Work cross-functionally with various teams to align engineering activities with broader company objectives. What You Bring To The Role Minimum Requirements: Proven track record in managing and scaling distributed, public cloud-native systems and services. Hands-on experience in collaborating with machine learning teams. Strong understanding of relational database systems (MySQL or PostgreSQL preferred). Excellent leadership skills with the ability to mentor and inspire a team of engineers. Strong communication and collaboration skills. Preferred Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Extensive experience in Ruby on Rails development and architecture. Experience in working on and improving performance of Jamstack based applications. Experience with CRMs such as Salesforce. Experience with Elixir or a willingness to learn and incorporate it into our tech stack. Proven experience guiding a product launch into new international markets, including navigating the engineering work required for localization, regional payment gateways, and compliance. Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $194,499.00-$216,109.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As a Watch Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments, other Authentication Centers and Management. What You Get To Do Everyday Accurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO order Monitor, report on and respond to product queues across locations, moving product quickly through the pipeline Be the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignors Investigate and resolve inquiries and issues with urgency Track exceptions, rejections and buy-outs, communicating to appropriate channels Order supplies and tools for multiple locations Adhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiency Administrative duties What You Bring To The Role 2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience required Bachelor's degree from an accredited college or university preferred Graduate Gemology diploma preferred Strong organizational skills, attention to detail and accuracy Sound decision making skills Customer service and collaborative mindset The ability to prioritize multiple time-sensitive tasks and/or escalate issues Comfort and ease with navigating business and/or warehouse systems required Intermediate to advanced level knowledge of Microsoft Office and/or Google Suite Compensation, Benefits, + Perks Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays The expected hourly rate for this role is $20-$20. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. The Customer Returns Specialist is responsible for inspecting/auditing items being returned. If you are a self-motivated individual with keen attention to detail who thrives in a production-driven, team environment, this could be the perfect match! What You Get To Do Every Day Conduct quality inspections on items being returned (i.e damages, validating the description of the item, etc.) Adhere to SOP Production processes by confirming specifications and conducting visual and measurement inspections Process adjustments and credits to customers' accounts Update inventory as needed (i.e modify original listings, designer, or size, etc.) Perform research on Customer Returns related inquiries and exception items Safe handling and care of luxury fashion items What You Bring To The Role Minimum Requirements Ability to perform all required functions of the job in English Strong attention to detail Intermediate computer proficiency Experience working in a high volume, production-driven environment Ability to follow directions while meeting productivity and accuracy standards in a fast-paced environment Strong sense of urgency and team- oriented mentality Preferred Requirements Proficiency with Google Suite applications (Gmail, Sheets, Docs, Slides) Experience processing retail returns is highly preferred Knowledge of designer brands and experience handling luxury products is a plus Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $16-$17.25. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Quality Assurance Lead is responsible for auditing the QC Analysts, monitoring daily audit processes, and partnering with the Outbound Ops Management to identify skill gaps and enablement opportunities. If you are a detail-oriented leader with a passion for continuous improvement, this could be the perfect fit! What You Get To Do Everyday Partner/align with Outbound Operations team on enablement opportunities that include but are not limited to new processes, skill/knowledge gaps and audit discrepancies Help establish SOPs (standard operating procedures) and create improved audit structure Communicate metrics around audit failures and enablement opportunities Partner with Operations leadership to help facilitate coaching conversations Review audit reports and investigate anomalies to provide a SMART action plan Facilitate onboarding, audits and training as needed Analyze audit/performance KPI's for the Outbound team and Outbound Quality Associates What You Bring To The Role Minimum Requirements: 1+ years of experience in process analysis, e-commerce production, training or related fields Strong leadership ability and desire to work in a fast paced startup environment. Strong knowledge of adult learning principles Comfortable working with large data sets and analyzing reports Experience using data platforms for reporting Proficiency with Google platform (ie forms, sheets, etc) Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence Exceptional attention to detail and organization skills Adaptability and openness to change A growth mindset with a solutions focus Ability to Travel 10% of time to Secaucus, NJ Preferred Requirements: Bachelor's degree Experience and knowledge of luxury goods Strong analytical and business intelligence background Experience working in ecommerce operations Compensation, Benefits, + Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $21.83-$26.27. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Resales Specialist (Retail Sales Associate) is a key sales position in our retail stores at The RealReal. As a Resales Specialist, you are goal-oriented and driven to achieve and exceed sales goals. You're client-obsessed, adaptable to change in a "startup" environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! *Full time positions must have the ability to commit to 40 hours per week. What You Get To Do Every Day Drive sales through client engagement, suggestive selling, and sharing product knowledge Provide a high level of service while navigating multiple customer journeys simultaneously Educate clients on The RealReal's mission of sustainable fashion and business structure Build brand loyalty by delivering a best in class customer experience Outreach daily to existing customers to drive traffic into your retail store Assist with opening and closing procedures Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards Other duties as assigned What You Bring To The Role Minimum Requirements: 1+ year of experience working in retail sales A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times Genuine passion and enthusiasm for the customer experience Proven ability to excel in a metrics-based sales environment Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Receptiveness to feedback to improve performance Ability to quickly learn and master new technological tools Preferred Requirements: Previous luxury/consignment retail experience Proficiency with Google Suite and Salesforce Experience using Mac iOS operating system Compensation, Benefits, + Perks FULL TIME BENEFITS Base Pay PLUS uncapped bonus - $1000/month bonus (at target) Employee Stock Purchase Plan 401K with Company Match Medical, Dental, Vision & Commuter Benefits (applicable locations) Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real - combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As an Asset Protection Specialist you will be responsible for assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match! What You Get To Do Everyday This position is the first point of contact between Asset Protection and all TRR employees, therefore strong customer service skills and a friendly, professional attitude are essential. This position will service the main entrance the majority of the time as well as securing the building. This position serves a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and many other duties as assigned by the Asset Protection Leadership team. This position will assist with daily video reviews, high value investigations, and various other special projects in support of the Asset Protection and Operations Team. This position will conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and all other Asset Protection policies and procedures are being adhered to. This position may require you to support off-site functions such as photo shoots, private showings, events, etc. Event schedules are both during regular business hours and off hours. The candidate should have the ability to sit/stand for extended periods of time. The ability to be able to communicate and execute security protocols i.e. bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures, etc. The candidate should have the ability to handle and identify any security/safety related issues. The position requires a full flex open availability with the expectation of working evenings and weekends as needed. The candidate should have the ability to build strong partnerships with all levels of leadership in the Authentication Center. Overtime is sometimes required to meet the business needs. What You Bring To The Role Minimum Requirements: Strong customer service skills. A professional appearance and demeanor. Be self-motivated. Ability to write and communicate in a professional manner. Understanding of high-end retail and brands. Ability to lift and move 50lbs of merchandise and supplies. Preferred Requirements: 2 years of Loss Prevention, Asset Protection, or Security is preferred. Proficiency with Mac OS and Google Suite Proficient in utilizing CCTV. Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid parental leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) State of the art, climate-controlled warehouse facility Find out more about our Benefits here. The expected hourly rate for this role is $18.5-$19. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role The Resales Specialist (Retail Sales Associate) is a key sales position in our retail stores at The RealReal. As a Resales Specialist, you are goal-oriented and driven to achieve and exceed sales goals. You're client-obsessed, adaptable to change in a "startup" environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match! *Part-time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed. What You Get To Do Every Day Drive sales through client engagement, suggestive selling, and sharing product knowledge Provide a high level of service while navigating multiple customer journeys simultaneously Educate clients on The RealReal's mission of sustainable fashion and business structure Build brand loyalty by delivering a best in class customer experience Outreach daily to existing customers to drive traffic into your retail store Assist with opening and closing procedures Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards Other duties as assigned What You Bring To The Role Minimum Requirements: 1+ year of experience working in retail sales A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times Genuine passion and enthusiasm for the customer experience Proven ability to excel in a metrics-based sales environment Self-motivation and a drive to achieve results Exceptional attention to detail and organization skills Adaptability and openness to change Receptiveness to feedback to improve performance Ability to quickly learn and master new technological tools Preferred Requirements: Previous luxury/consignment retail experience Proficiency with Google Suite and Salesforce Experience using Mac iOS operating system Compensation, Benefits, + Perks PART TIME BENEFITS Base Pay PLUS uncapped bonus - $500/month bonus (at target) Employee Stock Purchase Plan 9 Paid Company Holidays 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

About The Role As an Inventory Operations Shopkeeper, you will gain exposure to coveted luxury merchandise while executing operational and merchandising processes effectively and efficiently. In collaboration with the store team, you will facilitate a neat, clean and organized stockroom and sales floor. Your ultimate goal is to create a seamless experience between the back of house and our sales floor to bring The RealReal brand to life for our customers. If you are a self-motivated individual who thrives in a fast-paced, team environment, this could be the perfect match! *Full time positions must have the ability to commit to 40 hours per week. What You Get To Do Every Day Utilize inventory management systems to scan, process and research merchandise shipments in accordance with TRR's inventory control processes Prepare and ship customers' orders following quality, packing and shipping standards Contribute to successful company growth and securing of our assets through implementation of TRR's Loss Prevention policies & procedures Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions Support product placement and outfitting that is reflective of trend, reinforces TRR's brand messaging, and inspires the customer Proficiently use all core systems & technologies including but not limited to POS, Mac & Google Suite applications Manage product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR's standards Assist in maintaining clean and organized selling floors and stockrooms Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication Exhibit fluency in store operational procedures; ability to teach and assist all team members to perform daily store functions Participate in all cycle and inventory counts as needed Support the success of the store by performing other functions or tasks as needed or directed What You Bring To The Role Minimum Requirements: 1+ year of experience working in retail or customer service Past success working in a fast-paced environment with the ability to prioritize multiple tasks Able to handle customer interactions and potential issues/concerns courteously and professionally Available to a work a flexible schedule that meets business needs to perform stock and merchandising tasks, including weekends and holidays, early morning, or late-night shifts Able to lift, carry or otherwise move objects weighing up to 25 pounds when merchandising the sales floor and use ladders or stairs Excellent communication & time management skills Able to use all store equipment and technology as required Preferred Requirements: Proficiency with Google Suite and Salesforce Compensation, Benefits, + Perks FULL TIME BENEFITS $500/month bonus (at target) Employee Stock Purchase Plan 401K with Company Match Medical, Dental, Vision & Commuter Benefits (applicable locations) Paid Parental Leave 9 Paid Company Holidays 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) Find out more about our Benefits here. The expected hourly rate for this role is $19.51-$22.29. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art, and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.