Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutiques function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.
Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.
JOB SUMMARY
The Omni Channel Store manager holds a pivotal position within the boutique. The role is instrumental in supervising the seamless workflow of both front of house operations, as well as E-Store productivity.
The Omni Channel Manager is a brand ambassador and storyteller who shares the beauty of the brand craft with clients and leads a team of passionate Souls to drive high client engagement and achieves strong sales performances. The store manager is a champion in promoting the brand identity to store teams and partners, embodying the values and principles of Le Labo and fostering an internal culture of belonging and empathy.
The store manager is a high performer talent, leading his team by example and always delivering meaningful client's experience.
The Store Manager Omni channel manages the boutique and e-store employees, including hiring, coaching, performance evaluation, scheduling and assigning duties and responsibilities, and safety initiatives.
Their main mission is to achieve the sales goal of the store and e-store fostering the brand culture of craftsmanship and unique in-store experiences. With the support of their team, they will be responsible to achieve sales target and KPI, develop brand awareness and comply with the company's processes and policies.
PRIMARY RESPONSIBILITIES:
FRONT OF HOUSE:
CLIENT SERVICE
- Nurture the development of the team to maintain high performance, motivation, and retention in stores
- Lead delivery of high-touch client service philosophy of Le Labo Brand and the Estee Lauder Companies
- Create strong client connections and ensure a welcoming environment for the clients in store
- Resolve client's situations following the brand's service principles
- Tour the sales floor regularly, observing client interactions to identify or resolve urgent issues.
- Share the beauty of our craft, the knowledge of the art of fine perfumery, the Brand and the collections
- Guide the client's journey through brand story, its values/beliefs and collections
BUSINESS DEVELOPMENT
- Manages/leads/influences team in driving sales, excellent client experience and quantifying the team's ability to meet and/or exceed sales and services goals
- Achieve or exceed sales targets
- Analyze sales, KPI, and partner with Field manager in identifying further opportunities of growth
- Analyze the business and proactively anticipate, rectify obstacles to goal achievement using critical problem-solving skills, target specific KPI's relevant to the business, strategize client engagement to acquire, convert, and retain clients
- Analyze and evaluate how the team is using training knowledge to drive sales and demonstrate the ability to identify top performers to develop future bench, as well as recognize and coach to opportunities for improvement
- Demonstrates solid understanding of sales, product knowledge, events, operations, retail market and fragrance industry to keep business and team moving forward by capturing client insights/sales trends/traffic patterns and using learnings to influence planning optimization
- Develop brand awareness within the community through our lifestyle marketing
- Provide business reports analyzing performances and identifying opportunities
RECRUIT AND BUILD TALENTS
- Liaise with Field Leader and Talent Acquisition team on end-to-end talent acquisition process to select potential candidates to join the team
- Recruit, retain and develop a high-performing and diverse team
- Interview, hire, and manage team behavioral and sales performance
- Monitor individual performance and deliver effective coaching to increase performances and ensure high-touch experience for all clients
- Develop team on client experience through coaching-in-the-moment and scheduled one-on-ones
- Embody the values of the brand through actions, and drive accountability for contributing to the growing internal culture of Le Labo
- Drive brand education locally : ensure the team is well-versed in brand messaging and product knowledge
- Partner with Field Leader to manage team relation opportunities and ensure compliance with policies & procedures
MANAGE OPERATIONAL EXCELLENCE
- Maximize selling staff's productivity through hour utilization, schedule optimization, goal management; and manage/maximize payroll budgets
- Manages all aspects of visual merchandising and elements in the environment including implementing all visual directives, maintaining impeccable visual standards for all product in store, both on sales floor and back of house, and elevating the client experience
- Proactively manage inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit business
- Provide efficient stock management to support sales goals, place replenishment orders to deliver business growth, prevent aged inventory, excess or out of stock
- Adopt and adhere to policies & procedures set-forth by "The Company" - Maintain thorough understanding of Le Labo's policies & procedures
- Ensure adherence to image guidelines
- Create a climate of safety awareness, ensure safety standards are maintained consistently, and actively help prevent work-related incidents and illnesses-
- Prepare client's order in compounding, labeling, boxing the creations
- Ensure training documents are available for the teams
- Develop strong working relationship with brand leaders, co-workers and store operations teams
BUILD BRAND LOYALTY
- Develop community relationships and partnerships to stimulate local brand adoption, growth, and exposure
- Communicate sales goals and client engagement strategy
- Promote use, educate team and adoption of all direct-to-client tools to drive new customers and client retention
- Develop and execute innovative in-store and external events in partnership with filed leadership and corporate directive
- Use learnings to maximize effectiveness of the market calendar long term
E-STORE:
- Manages/leads/influences team in meeting order fulfillment, sales targets, performance metrics & developement KPI's
- Achieve or exceed order fulfillment expecations while ensuring the online fulfillment team is meeting brand Service Level Agreements (SLAs)
- Liaise with NA Online Team and Talent Acquisition on end-to-end talent acquisition process to select potential candidates to join the team
- In partnership of NA online team, interview, hire, and manage team behavioral and fulfillment performance while also utilizing and managing Company's Performance & Development Plan
- Partner with Field Leader & HRBP to manage team relation opportunities and ensure compliance with all company policies & procedures including Time & Attendance, Performance
- Host & educate estore souls on New Product Launches and education trainings developed by the brand.
- Manage and perform all order fulfillment duties when required: Icat fulfillment, picking, prepping, packing,assembly, client care operations, online refill fulfillment, BOPIS, new initiatves when launched
- Cross-train and rotate front of house souls with all online order fulfillment process and procedures while scheduling front of house souls for Key Selling Moments (KSM) and coverage when required.
- Proactively manage inventory investments (accountabilities, receiving, cycle counts, reconciliation, loss prevention) and identify inventory/stock issues that may inhibit the online business. Reporting QI if necessary.
- Manage the transfer of goods both physical and within inventory system between online estore hubs to minimize risk for online business.
- Submit Purchase Orders for Basic and Collateral inventory when required in partnership with NA online team
- Cross Collaboration with NA Online team for Online Team Schedule, Performance, Back in Stock skus, New Product Launches
- Cross Collaboration with Omni-Channel Tech to drive estore performance metrics and new inititaves
- Responsible for proper waste disposal & recrycling practices according to material type
- Leader in security and safety, ensuring opening & closing procedures are followed and all safety measeures are taken and observed by all staff.
CHAMPION AND STEWARD Le Labo VALUES
- Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.
- Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.
- Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo.
- Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.
- Exude passion for Le Labo and deeply appreciate, understand the Brand DNA
Anticipated Hourly Range $53,900 to $100,100 (Depending on qualifications, skills, experience and/or budget). In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s).
You are eligible to participate in the applicable Commission/Incentive Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.
Qualifications
- Minimum of 2/3 years of successful experience in similar management role
- Excellent organizational skills and ability to multitask effectively
- Leadership: ability to effectively plan and execute strategies with the team
- Capable of working independently in a high-paced work environment
- Strong attention to detail and problem-solving abilities
- Passionate about providing an exemplary customer experience
- Excellent team spirit, high energy, positive, & optimistic personality
- Proficiency with Mac Applications and Microsoft Suite
- Experience with e-commerce shipping software is a plus
- Ability to maintain a consistent teamwork mentality throughout all tasks and interactions
- Must be able to stand and walk for length of shift.
- Ability to lift at least 30 lbs.
Job: Retail - Store
Primary Location: Americas-US-CO-Denver
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 2415183
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact
[email protected].
