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(Remote Opportunity) Director, Product Management - Martech

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

Our past is full of iconic moments — but our future is going to spark many more. Our brands — Gap, Banana Republic, Old Navy, Athleta, INTERMIX and Hill City — have dressed people from all walks of life and all kinds of families, all over the world, for every occasion for more than 50 years.

But we’re more than the clothes that we make. We know that business can and should be a force for good, and it’s why we work hard to make product that makes people feel good, inside and out. It’s why we’re committed to giving back to the communities where we live and work. If you're one of the super-talented who thrive on change, aren't afraid to take risks and love to make a difference, come grow with us.

Job description

About the Role
About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.

About The Role

We are looking for a dynamic product leader who will guide the strategy and roadmap for applications that support marketing technology and personalization. This includes the platforms we use to manage customer identity, campaign activation and orchestration, customer communications, AdTech, and cross-channel personalization. These systems provide foundational capabilities to serve the needs of our central and brand marketing teams.

In digital commerce at Gap you'll experience and drive scale, impact, and innovation. With one of the top-20 global eCommerce sites we're among the handful of competitors who can - and must - be at the forefront of great digital experiences to thrive. We have a proprietary digital engine, integrated with a set of industry-leading third parties - that helps drive a strong customer experience and is core to our customer strategy.

The Digital Product Management team at Gap Inc. is responsible for creating a best-in-class digital brand experience for our portfolio of specialty apparel brands: Gap, Banana Republic, Old Navy, Athleta, Gap Factory, and Banana Republic Factory. Your work will impact millions of people worldwide who love our iconic brands. We partner with business leaders and a global engineering team to build custom software that powers a $16 billion Fortune 500 apparel retailer.

This role is based out of the San Francisco office. Currently, job duties are being performed remotely. However, the Company may in the future require you/this role to be in the office on a full-time or part-time basis. Pursuant to Gap Inc.'s policy, all employees who wish to enter Gap Inc.'s San Francisco Bay Area, New York, and Albuquerque office buildings will need to be vaccinated, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability or for a sincerely held religious belief.

What You'll Do

What You'll Do

  • Manage a team of product managers (3-4), external agencies, and vendor partners to deliver capable and flexible solutions for customer identity management, campaign management and orchestration, AdTech, and personalization

  • Champion our MarTech and personalization capabilities internally, helping advance the vision for this space, drive innovation, gather user feedback, and evolve our capabilities over time


    • Continuously identify opportunities, analyze business benefit, evaluate ROI and prioritize and negotiate initiatives to develop a roadmap that delivers on our shared vision and strategy

    • Build, manage, and develop a strong team of product managers that will help achieve the buy path vision for Gap Inc.

    • Manage multiple, concurrent initiatives in various phases of ideation, execution, and delivery

    • Partner with stakeholders across the organization including general managers, engineers, operations, merchants, analysts and program managers


    • Who You Are

      • 10+ years of progressively relevant experience, 3-5 years of digital product management experience, 3-5 years of people management experience

      • BA/BS degree or equivalent; MBA or technical degree a plus

      • Hands-on experience managing MarTech and personalization solutions at scale

      • Data-driven mindset and track record of managing both custom-built and 3rd party software implementations


        • Strong communication and partnering skills - experience communicating product strategies and tradeoffs to diverse audiences

        • Excellent analytical and commercial experience - a track record of driving business value via effective product stewardship, understanding business impacts and making data-driven decisions

        • Experience building and growing strong teams - strategic hiring, coaching and development of entry-level through senior product managers

        • Be versatile: able to prioritize/handle multiple initiatives in a fast-paced environment with tough deadlines
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