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Account Luxury Manager

Country : USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

The RealReal is looking for individuals who have the ability to work with very discriminating clientele and have a passion for luxury product. The Account Luxury Client Manager will provide White Glove service for the country's largest online luxury consignment marketplace.

This position is based in San Francisco, CA and will report to Associate Regional Director.
- Serve existing consignor base by driving repeat business and achieving monthly goals for the market
- Maintain repeat rate goal through outreach, including re-engagement campaigns by phone, email, and text
- Develop strong relationships with new consignors passed from the Luxury Managers.
- Leverage strong consignor relationships to gain referrals for new consignors to pass to Luxury Manager
- Focus on up-selling all categories of product accepted (Women's Fashion, Men's Fashion, Fine Jewelry & Watches, Art, and Home)
- Responsible for setting consignor price expectations
- Meet with consignors in their home to appraise and pick-up their luxury merchandise
- Carefully review and process all items for shipment to ensure they are cataloged and up to our very high-quality standards

Profile

- 3+ years of work experience in luxury retail, styling, or luxury public relations
- A high degree of business acumen, sophistication, and the ability to establish trust is mission critical
- A strong sales ability paired with an entrepreneurial spirit
- This position requires the person to work directly with very distinguished clientele
- Demonstrated track record of meeting & exceeding monthly goals
- Knowledge of luxury brands is essential. Great attention to detail and customer service
- Ability to master multiple technical devices and systems
- Active in community and charitable organizations is a plus
- Availability evenings and weekends, when needed, to accommodate the client's request for an appointment

This position is a full-time job and requires a high level of commitment. Please only apply if you fit all the criteria listed above

#LI-JAMIE.CARPENTER
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