Johns Creek, GA, US
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Advisor, Product Management

Country : USA USA

State : Georgia

County : Fulton County

Town : Johns Creek

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.
Macy's Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy's Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app - you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Job description

The Product Management team for the Stores Domain is focused on addressing pain points in Macy's stores for both our Colleagues and Customers. We measure our progress with KPIs such as increasing average value per visit, improving Net Promoter Score, and increasing associate efficiency. This team delivers new and enhanced products that shape our customer and colleague experiences. A Product Manager defines the most critical user problems to solve, the impact on our business, and a vision for how we can leverage technology to solve those problems. Additionally, the Product Manager builds a value based incremental delivery approach that allows us to maximize the return on our invested capital.
Our Product Managers leverage their passion for building great products by partnering with tech, analytics, UX, and functional/business SMEs in an Agile & Lean product delivery environment throughout the entire product lifecycle. Product managers own the product from strategic planning through tactical execution and post-launch measurement.
An ideal candidate will:
Start with why, not what. Have a curious nature and strong critical thinking / problem-solving abilities. Possess technical and business acumen. Be comfortable developing, articulating, and defending a point of view to different audiences at all levels within the organization. Have a strong point of view, weakly held. Be an effective communicator who tailors messages based on audience, environment, and context. Be adept at storytelling and distilling complex concepts into simple messages. Be agile and adaptable. Value perspective and seek the "right" answer vs. "being right". Demonstrate the ability to influence, rather than rely on direct authority. Able to flex between strategic thinking and tactical execution, balancing multiple priorities simultaneously. Be self-driven. Be passionate about building great customer experiences.
Essential Functions:
The Product Manager's responsibilities include, but are not limited to:
- User centered ideation, discovery, definition and delivery
- Customer research to develop empathy, identify critical problems to solve, expectations, and behaviors.
- Business stakeholder interviews to understand operational complexities, strategic objectives and plans, impacts and considerations.
- Analysis of quant & qual data (internal and external) to aid in prioritization.
- Analysis of the competitive landscape and recommendation for positioning.
- Analysis of industry trends and emerging opportunities.
- Technology partnership to evaluate technical constraints, complexities, & capabilities.
- Financial modeling for ROI analysis.
- Strategic roadmap development - near term vision that will drive iterative value.
- Storytelling & socialization of product - with business & technology stakeholders.
- Use cases, journey mapping, hypothesis development.
- Identification of KPIs, engagement & operational metrics for each slice of scope.
- Stakeholder management
- Navigate complexities of stakeholder landscape - leverage expertise to drive alignment and engagement.
- Interviews partners, facilitate working groups, one to one discussion, group showcase forums etc. - with a goal of uncovering operational and organizational impacts.
- Consider business process impacts & dependencies. Work with the appropriate partners to ready the business for the product.
- Agile product delivery
- Partners with Iteration Manager, Tech Lead, QA, and engineers to continuously improve and maximize output of delivery team.
- Effectively builds & prioritizes user stories for each iterative delivery - partnering with UX, tech, QA, business SMEs to deliver each.
- Maintains outcome focus by adjusting product roadmap, release strategy, & scope priorities based on realities of an agile environment.
- Product Hind sighting
- Partners with analytics team to develop & implement test strategy to validate key hypotheses.
- Measures impact of product post-launch leading to sound recommendations for continued investment or pivot.
- Regular, dependable attendance & punctuality and perform other duties as assigned.


- Bachelor's degree required, MBA a plus.
- 5-7 years of product management experience; within Retail industry.
- Ability to effectively share technical information, communicate technical issues and solutions to all levels of business
- Able to juggle multiple projects - can identify primary and secondary objectives, prioritize time and communicate timeline to team members
- Ability and desire to take product/project ownership
- Ability to work a flexible schedule based on department and Company needs.
- Excellent written and verbal communication skills.
- Ability to read, write, and interpret instructional documents such as reports and procedure manuals.
- Must have above average mathematical skills, including the ability to compute rates, ratios, and percentages, and the ability to work with mathematical concepts such as probability and statistical inference.
- Must be able to work independently with minimal supervision.
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