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Analyst i, IT Application Support

Country : USA

State : Massachusetts

County : Middlesex County

Town : WESTFORD

Category : IT - Web

Contract type : Permanent

Availability : Full time

Company presentation

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
- Provide first level application support by working closely with end-users to troubleshoot, reproduce, and resolve reported issues. Evaluate and isolate unresolved problems and escalate as needed internally or to software vendors. Identify trends and perform root cause analysis
- Assist in daily, monthly and quarterly support and operations of applications and interfaces including Jesta, Warehouse Management System, SAP, Retail Pro and Tidal. Rely on instructions and pre-established guidelines to perform the functions of the job
- Work as part of project team to aid in the rollout of new applications, upgrades and enhancements. Assist in planning, UAT, and managing timelines and tasks as needed for these projects
- Provide daily production support and help resolve any application problems in a prompt and efficient manner. Provide clear and detailed solutions to user while documenting issues and resolutions through a ticketing system. Plan and coordinate the installation and testing of database and application patches with the business and IT staff
- Perform basic system administration tasks including setup of user profiles and security access. Maintain policies and procedures to ensure the security and integrity of business applications
- Provide on-call and off hours support as required to keep critical applications and systems operational
- Bachelor's degree in Computer Science, Business or equivalent work experience
- 1-3 years of Application Support experience
- Troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel
- Experience using SQL for querying and Project Management
- Able to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills
- Self-organized and able to work independently with a high level of accuracy and attention to detail
- Knowledge of commonly used concepts, practices and procedures within retail and wholesale industries is a plus

Job description

- Provide first level application support by working closely with end-users to troubleshoot, reproduce, and resolve reported issues. Evaluate and isolate unresolved problems and escalate as needed internally or to software vendors. Identify trends and perform root cause analysis
- Assist in daily, monthly and quarterly support and operations of applications and interfaces including Jesta, Warehouse Management System, SAP, Retail Pro and Tidal. Rely on instructions and pre-established guidelines to perform the functions of the job
- Work as part of project team to aid in the rollout of new applications, upgrades and enhancements. Assist in planning, UAT, and managing timelines and tasks as needed for these projects
- Provide daily production support and help resolve any application problems in a prompt and efficient manner. Provide clear and detailed solutions to user while documenting issues and resolutions through a ticketing system. Plan and coordinate the installation and testing of database and application patches with the business and IT staff
- Perform basic system administration tasks including setup of user profiles and security access. Maintain policies and procedures to ensure the security and integrity of business applications
- Provide on-call and off hours support as required to keep critical applications and systems operational

Profile

- Bachelor's degree in Computer Science, Business or equivalent work experience
- 1-3 years of Application Support experience
- Troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel
- Experience using SQL for querying and Project Management
- Able to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills
- Self-organized and able to work independently with a high level of accuracy and attention to detail
- Knowledge of commonly used concepts, practices and procedures within retail and wholesale industries is a plus

INFORMATION TECHNOLOGYANALYST I, IT APPLICATION SUPPORTWestford, Massachusetts, United States of America
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
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