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Associate, Digital Business Enhancements

Country : USA USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

About

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We're building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.

Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy's Digital to grow your career and help shape the future of an iconic brand.

Job Overview

We are looking for a highly motivated business advocate to join our team of passionate thinkers and problem solvers. You will be directly responsible for aligning business priorities, utilizing analytics as the voice of the customer and knowledge of competitive research to understand what is happening in the space. A successful candidate will have passion for merchandising and partnering with Product to bring new ideas into the customer journey. You will collaborate with cross-functional business and Product management leaders to drive business priorities and influence strategy. The ideal candidate is someone who has experience defining strategy, proven project management skills for planning and executing a best in class customer experience through effective site merchandising tactics and strong partnerships.

Essential Functions

You will be able to:

  • Be a self-starter.
  • Build trusting cross-functional relationships in a POD working group setting, including Product Management, Product Analytics, UX, Customer Experience, and Internal Site Merchandising partner.
  • Partner with Site Merchandising and GFOB Strategy to identify digital enhancement ideas/needs based on knowledge of the category, industry trends and customer behaviors.
  • Use key Site & Product analytics metrics for customer satisfaction, conversion & revenue and your strategic problem-solving skills to guide business priorities.
  • Own alignment of business priorities through development of rolling backlog. Ability to prioritize business backlog as part of Product Operating Model.
  • Have excellent communication to ensure that your business partners feel involved and informed at all times through transparent communication.
  • Develop and lead business scale plan for Products.
  • Leverage internal experimentation to A/B test business priorities for scalability.
  • Be a champion for the business and user experience, and voice of the customer.
  • Be the subject matter expert on competitive landscapes.
Competencies

  • Bachelor's degree preferred.
  • 4+ years of experience in Digital Merchandising or/and retail experience preferred.
  • Proven ability to work with data to understand and analyze performance, drive decisions, and measure impact to the business, including analysis of quant & qual data to aid in prioritization.
  • Creative, collaborative and team-oriented with the ability to interact with partners across the organization at all levels.
  • Be anticipatory, with the ability to negotiate and influence peers and members of cross-functional teams.
  • Partner with technology / POD to evaluate technical constraints, complexities, & capabilities
  • Ability to identify use cases to support journey mapping, hypothesis development
  • Identification of KPIs & engagement metrics.
  • As a stakeholder be able to identify and communicate operational complexities, strategic objectives and plans, impacts, and considerations.
  • Ability to think creatively, strategically, and technically.
  • Adept at prioritizing and juggling multiple projects at once to meet tight deadlines.
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