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Associate Manager, Sitewide Enhancement Operations

Country : USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

Want to set the trends, instead of merely following them? As part of our Site Merchandising team, you'll be responsible for the entire lifecycle of our merchandise on macys.com, including product placement and promotion. Prioritize the season's biggest trends, and put Macy's best foot forward with consumers. ... More »
Site merchandising collaborates with our technology, merchant and marketing teams to achieve sales goals. The result is delivering the best customer experience across our entire omnichannel spectrum.

Job description

We are looking for a highly motivated business advocate to join our team of passionate thinkers and problem solvers. You will be directly responsible for aligning business priorities, utilizing analytics as the voice of the customer and knowledge of competitive research to understand what is happening in the space. A successful candidate will have passion for merchandising and partnering with product to bring new ideas into the customer journey. You will collaborate with cross-functional business and product management leaders to drive business priorities and influence strategy. The ideal candidate is someone who has experience defining strategy, planning and executing a best in class customer experience through effective site merchandising tactics and strong partnerships. Perform other duties as assigned.
Essential Functions:
- Be a self-starter
- Build trusting cross-functional relationships with GFOB Strategy, Product Management, Marketing, Customer Experience, and Internal Site Merchandising partners
- Partner with Site Merchandising and GFOB Strategy to identify digital enhancement ideas/needs based on knowledge of the category, industry trends and customer behaviors
- Use key metrics of customer satisfaction, conversion & revenue and your strategic problem-solving skills to guide business priorities
- Own alignment of business priorities through development of rolling backlog. Ability to prioritize business backlog using MVP
- Have excellent communication to ensure that your business partners feel involved and informed at all times through transparent communication
- Leverage internal experimentation to A/B test business priorities for scalability
- Be a champion for the business and user experience, and voice of the customer
- Be the subject matter expert on competitive landscapes
- Regular, dependable attendance and punctuality
Work Hours:
- Ability to work a flexible schedule based on department and company needs.

Profile

Education/Experience:
- Bachelor's degree preferred
- 4+ years of experience in Digital Merchandising or/and retail experience preferred.
Communication Skills:
- Excellent written and verbal communication skills.
Mathematical Skills:
- Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.
Reasoning Ability:
- Must be able to work independently with minimal supervision and make sound decisions.
Physical Demands:
- This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
- May occasionally involve stooping, kneeling, or crouching.
- May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
- Involves manual dexterity for using keyboard, mouse, and other office equipment.
- May involve moving or lifting items under 10 pounds.
Other Skills
- Proven ability to work with data to understand and analyze performance, drive decisions, and measure impact to the business.
- Creative, collaborative and team-oriented with the ability to interact with partners across the organization at all levels.
- Be anticipatory, with the ability to negotiate and influence peers and members of cross-functional teams.
- Adept at prioritizing and juggling multiple projects at once to meet tight deadlines.
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