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Associate Product Manager

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Marketing

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

POSITION OVERVIEW

The Neiman Marcus Product Management Team is looking for a skilled Associate Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Associate Product Manager provides key support to the product team by facilitating investigation, analysis, review and documentation of business features and functionality of NMG websites & supporting digital capabilities. The APM will be responsible for organizing and leading feature kickoffs and writing user stories for new features as well as existing feature enhancements. The Associate Product Manager will also serve as a product expert on the team and will be responsible for data analysis and insights that will be used to drive optimizations.

PRIMARY RESPONSIBILITIES

  • Developing subject matter expertise in the product area from both internal and external points of view
  • Partnering with product managers and other business stakeholders to understand evolving business needs and customer impacts
  • Gathering and documenting business requirements for user stories and partnering with the product team to create user flows, use case scenarios, iteration planning boards and other necessary artifacts
  • Performing data analysis on key product metrics to quickly understand customer interaction and areas of opportunity
  • Creating feature overview decks and training materials and presenting them to stakeholders
  • Triaging and troubleshooting complex user-reported system defects
  • Assisting QA team in understanding requirements and ensure that proper testing is done
  • Coordinating functional and user acceptance testing by executing the testing strategy, scheduling resources and tracking test performance
SKILLS AND EXPERIENCE

  • Strong experience with Agile Frameworks and Deployment methodologies in a customer-facing production environment
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Ability to multi-task, working independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
  • Ability to interact with executives, managers, subject matter experts, and scrum teams in matrix organizational structure
  • Experience in eCommerce and Omni-Channel delivery
  • Experience with Atlassian suite of tools (Jira/Confluence/Structure)
KEY COMPETENCIES

  • Strong leadership skills with the ability to influence effectively without direct authority, balancing between competing priorities while remaining flexible and creative.
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
EDUCATION & TRAINING

  • Minimum of 2 years of eCommerce experience in an associate product manager or business analytics role, including: process definition, management and monitoring, release management, web experience, database, XML, and/or requirement definition.
  • Proven analytical/technical aptitude evidenced by 2 or more years of successful experience in a quantitative role
  • Previous retail or eCommerce experience
  • Bachelor degree in IT, Computer Science, business or other related field
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