Newport Beach, California, US
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Brand Business Manager, Creed-Fashion Island

Country : USA USA

State : California

County : Orange County

Town : Newport Beach

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.
Enhance the client experience
- Greets and welcomes clients throughout all areas of the store
- Connects with clients in a friendly and meaningful way
- Provides clients advice and knowledge that they may not have realized they needed
- Makes every client interaction a personal and seamless experience
- Exhibits behaviors that support client satisfaction goal (KPI)
Boost sales through omni channel and out of home base selling
- Educates self and client on merchandise, events, promotions, policy and services
- Demonstrates expert styling and brand knowledge
- Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
- Graciously takes returns and offers options based on client's needs
- Takes an omnitude approach to identify and recommend merchandise across all channels
- Utilizes selling tools and store technology to sell across all channels effectively
- Promotes benefits of the InCircle program and opens new accounts
- Achieves personal sales and out of home base selling goals (KPI)
Cultivate and grow client base
- Cultivates the client relationship through personalized connection
- Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
- Ability to strategize own business and be self-motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
- Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
- Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business
Champion operational excellence
- Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
- Ensures audit compliance
Contribute to team success
- Partners with others to provide the best client experience
- Actively creates a positive work environment through teamwork and collaboration
- Maintains positive working relationships throughout the company
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