Client Services Manager

Country :
USA
State :
California
County :
Los Angeles County
Town :
LOS ANGELES
Category :
Sales
Contract type :
Permanent
Availability :
Full time

Company description

JBCStyle is the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries.With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).

Job description

Title of Job: Client Services Manager

Company Description: Luxury Fashion Start-Up

Location: West Hollywood, CA

Responsibilities:

- Assist Stylists coordinate and execute events such as pop-ups, trunk shows and personal styling appointments

- Work directly with high end clientele via phone, email and text to coordinate and confirm meetings and follow up on items such as shipment and satisfaction

- Work with Logistics Managers on shipments and inventory to ensure product is prepared for meetings and/or deliveries

- Assist on event management such as coordinating vendors, beverage and food ordering, fixtures and more

- Provide a luxurious and positive experience to all clients

- Track any local events, marketing and PR

- Assist Sales team close sales as needed

- Work to build a personal book of high net worth clients

- Assist in alterations process and delivery to clientele

- Ecommerce order fulfillment as needed

- Provide all feedback or observations to manager as key member of the client services team

- Special Projects as needed

Requirements:

- 2+ years of experience in Retail, Customer Service, Hospitality or Business Development, ideally in a luxury setting

- A positive, polished demeanor and a service-centric attitude

- Passion for luxury product

- Hungry to grow in a fast-moving start-up

- Punctual, responsible and organized

- Great personality and hustle!

Salary: Dependent on experience + discretionary bonus. Benefits such as EQUITY in the company, 15 days PTO, paid holidays, medical/dental/vision and more!