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Compliance Associate, sr

Country : USA

State : Colorado

County : Arapahoe County

Town : Centennial

Category : Consulting - Audit

Contract type : Permanent

Availability : Full time

Company presentation

We’re a fast-moving fashion company that empowers our people to be innovative, creative and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain guru, we invite you to bring your unique talents and join our team. We’ve been on the Fortune™ 100 Best Places to Work list for more than 20 years because we reward great work, promote from within and celebrate diversity.

Our values are the core of who we are. They inspire our employees, delight our customers and bring our business to life every day.

Job description

The Compliance Associate Senior is a key member of the Nordstrom Card Services Compliance team, collaborating with business stakeholders to administer day-to-day operations of Nordstrom Card Services' compliance program. The Compliance team is responsible for supporting business initiatives by helping the business identify options to achieve their goals while maintaining regulatory compliance. To accomplish this, compliance associates apply consumer compliance laws and regulations in the credit and debit card business and develop relationships with key business partners.
A day in the life...
- Identify opportunities to enhance compliance knowledge in first line business areas; develop and/or facilitate training sessions
- Support associates with regulatory research and developing an understanding of current business processes to determine requirements
- Assist Manager with organization and assignment of tasks
- Review and advise as to consumer compliance requirements for, and implications of, projects and campaigns
- Serve as a subject matter expert to provide compliance support to the business
- Review collateral, including card product (Nordstrom retail, Visa, and debit card) marketing materials and consumer communications prior to implementation for regulatory compliance related matters
- Maintain and track findings identified by Nordstrom Compliance and Internal Audit, and Bank partner
- Identify, review and communicate to Compliance team and the business applicable regulatory guidance, including proposed and final rules and regulations and other regulatory guidance as appropriate
- Liaise with Bank partner for all compliance and safety/soundness reviews they conduct (all lines of defenses) and/or regulatory agencies having supervisory authority over Bank partner, including responding to any identified findings
- Oversee the Customer Complaint Program, including written consumer inquiries and complaints received through regulatory agencies, and responses to those complaints
- Review updates to compliance components of procedures contained in Knowledge Base
- Develop and deliver comprehensive reporting of compliance findings to internal Nordstrom business partners and Nordstrom Compliance department
- Assist with the implementation of Nordstrom Card Services' Compliance Management Program


- Bachelor's degree in business, finance or accounting and 4 years' experience in compliance support, or equivalent combination of education, training, certification and experience
- Advanced working knowledge of Microsoft Office products including Word and Excel
- Self-directed ability to proactively identify needs and opportunities, and formulate solutions with minimal supervision
- Excellent verbal and written communication skills
- In-depth knowledge of Consumer Compliance laws and regulations applicable to the financial services industry
- Ability to influence others
- Ability to apply technical, business and problem-solving skills to provide audit and consulting services
- Ability to multi-task and keep multiple projects and issues on track simultaneously
- Experience with First Data software applications and reporting using Business Intelligence (BI) tools a plus, e.g., SAS Enterprise Guide, Business Objects, Tableau
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