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Coordinator, Tiffany For Business

Country : USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

The Specialist, Tiffany for Business will be the primary contact and liaison for Tiffany for Business on all merchandising and product related needs. This individual will work closely with cross-functional partners in Business Sales, Global Procurement, Sales Operations and Merchandising to support Tiffany for Business product related inquiries. The Coordinator will adhere to service level agreement with all parties and ensure customer need-by-dates are met.

Responsibilities :

CROSS FUNCTIONAL COMMUNICATION
- Monitor centralized Tiffany for Business mailbox and respond according to defined service levels.
- Comprehensive communication with Business Sales Service, Tiffany for Business Account and Market Managers and Regional Directors.
- On a daily basis -
- Communicate with Business Sales Service and International Sales Service.
- Consult and provide product suggestions or alternative for TFB sales opportunities inclusive of all product categories.
- Work with CM, DM, SM and PD counterparts for TFB product requests for product categories.
- Facilitate off cycle PO requests.
- Facilitate all volume discount requests.
- Trouble-shoot any order issues and respond to Account Executives
- Interact with Strategic Procurement to ensure optimal utilization of all manufacturing resources.
- Work with the warehouse when inventory issues arise.
- Communicate trends and issues to Demand Management in support of business sales.
- On a weekly basis - compile, analyze and communicate to TFB, Sales Service and Merchandising counterparts -
- Speculative reserve report, back order report, opportunity updates report
- On a monthly basis -
- Communicate product discontinuations, reclasses, assortment adjustments and price changes.
- Update and post pertinent information on Chatter, TFB and CD websites.
- On a quarterly basis - compile, analyze and communicate to TFB, Sales Service and Merchandising counterparts -
- Annuity program reserves, Sales to date, top sku drivers,
- Compile all presentation materials for monthly/quarterly BMC meetings SPECIAL PROJECT TIMELINE MANAGEMENT
- Manage CRM and PR gifting projects through the phases of development and sign-off process in coordination with Manager
- Partner closely with the Customer Relationship Management, PR, Design, Packaging and Global Procurement to keep projects in scope and on time
- Oversee and manage cost evolution from vendor cost estimates, cost changes to final cost and work with Global Procurement to achieve "best" cost for projects
- Partner with the Jewelry Research and Development Center, where applicable, during the lifecycle of a project
- Utilize Team Center/TPM to manage projects and meeting timeline objectives
- Develop and meet project expectations and commitments for product launch
- Work cross-functionally to meet key milestone sampling needs i.e. Marketing, Public Relations & CVMADDITIONAL RESPONSIBILITIES
- Create and manage all annuity reserves to support third party and annuity business
- Work with cross functional partners in Demand Planning and Global Procurement to ensure accurate forecasting and product availability
- Provide management team with weekly reports and sales analysis, as needed
- Support manager in preparing materials for executive meetings and conferences

Profile

Required Qualifications/Requirements:
- 1 - 2 years business experience
- Excellent written/verbal communication and diplomacy skills
- Prior customer support, with expertise in sales, customer service, and/or contact center experience.
- Must be able to work both independently as well as be able to collaborate productively in a team environment, while providing prompt, attentive and effective service.
- Be able to communicate with impact, both verbally and in written form, while delivering strong results in both sales and service.
- Think strategically and problem solve by applying knowledge, judgment and creative thinking to ensure personalized customer experiences.
- College degree, business major preferred, or comparable experience
- Proficient in Microsoft Office and Windows environment Preferred Qualifications/Requirements:
- Knowledge of MIPS, AS400 systems and RSC Operations
- Excel experience required
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