Customer Service Manager

Country :
USA
State :
New Jersey
County :
Hudson County
Town :
JERSEY CITY
Category :
Sales
Contract type :
Permanent
Availability :
Full time

Company description

JBCStyle is the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries.With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).

Job description

Title: Customer Service Manager

Location: Jersey City, New Jersey,

Company: E-Commerce Company

Responsibilities:

- Oversee the Sales Specialists

- Track KPIS, Metrics, Sales Goals

- Assist the Director of Sales with all needs

- Handle Escalated Calls,etc.

Requirements:

- Previous management experience (2-3 people)

- Experience tracking KPIS

- Experience coaching, mentoring, etc.

- Excellent Organization Skills