New York, NY, US
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Director, Business Transformation

Country : USA USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

Job description

- Project manage and create project plans for initiatives within the Acceleration Program, manage team resources, highlight and resolve issues/risks in order to deliver project objectives as defined
- Lead and facilitate efforts to define/document process maps for complex initiatives, incorporating the vision of the recommended solution and business workflows incorporating a continuous process capability
- Develop and maintain a customer-focused relationship with business stakeholders exhibiting a high level of collaboration, effective communication, trust and responsiveness
- Provide oversight and consultation regarding decision making to gain cross-functional alignment to achieve on-time execution of initiatives
- Develop presentation materials for workshops, project sponsor check-ins and leadership updates
- Highlight organizational impacts and cross functional gaps, and play a leading role in developing roadmaps for successful implementation of the initiative
- Partner with Data Labs and IT groups to align processes, data analytics and technology solutions
- Ensure successful adoption of initiatives through change management and process improvements activities
Key Deliverables:
- Process/workflow maps that account for the critical interdependent activities that fall under the relevant Acceleration / Special Project at hand
- Future state role charters (accountabilities, skillset) and meeting charters
- Project plans and timelines for agreed upon test and learn pilots, process enhancements or system implementations
- Additional/re-vamped key interlock meetings where needed to ensure smooth handoff or coordination across multiple teams
- Capacity assessment to create baseline capacity available and identify key investment areas to support, enable or accelerate delivery of project goals
- Playbook/use cases and governance (decision rights, review, approval, SLA/timing) for key project milestones
- Change management plan identifying impact to people/process/tools and actions, owners and timeline to mitigate risk of changes being adopted
- Technology implementation:
- From/To process map and timeline to reflect impact of new tools and their input/output requirements
- Training tools for new tools/systems


- Bachelor's degree with 8-10 years of relevant project management experience
- Experience in defining a Brand's strategy and supporting its' execution
- Managerial experience in the Fashion Retail industry required
- Experience in leading process redesign, test and learn pilots, and technology implementation projects
- Change management experience
- Strong business acumen, paired with a customer-centric mindset and a can-do attitude
- Excellent interpersonal skills and ability to build effective partnerships
- Ability to influence stakeholders at all levels of the organization
- Ability to interact successfully with diverse individuals at all levels
- Exceptional written and verbal communication skills
- Excellent attention to detail, superior communication, customer service and follow-up skills
- Outstanding drive for results and action
- Ability to operate with high levels of ambiguity and to deal with significant change
- Strong analytical skills and the ability to make data-driven recommendations
- Ability to multi-task projects with equal priority, anticipate issues and provide creative solutions
- Strong computer skills in Microsoft Project, Visio, and Microsoft Office Suite
Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
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