New York, New York, US
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Director, Digital/Social Creative Operations - Mac

Country : USA USA

State : New York

Town : New York

Category : Design

Contract type : Permanent

Availability : Full time

Job description


Tactical Thinking: oversee the steps and resources needed for creatives to build the full ambition of each project. This role will partner and manage creatives to closely communicate with cross functional product managers and engineers from the start of a program to final launch, to post-launch management.

Strategic Thinking: Ability to see the big picture and final ambition -- set plans and goals in their internal day-to-day meetings and cross-functional teams.

Prioritization / Road Mapping: Must have experience prioritizing tasks within budget, timing and resources. Understand MVPs, testing and incorporating phased approaches to achieve final ambition. Ability to identify the right initiatives and business goals to focus on and add to a product roadmap

Customer experience Creative thinker, understanding of user journeys, best practices for user experience in digital products. Understanding relevant needs of digital consumers today: Mobile-first and social-first customer journeys.

Data, Testing, Optimization: Experience planning for A/B tests and phased approach digital experiences. Experience reading data capturing platforms such as Google Analytics and Content Square

The Digital/Social team led by this position should act as a bridge between:

  • Online & Social
  • Online, social and Creative Strategy for any Trend initiatives
  • Digital & Editorial - Improve communication and anticipate social deliverables to better coordinate online and social copy delivery.
  • Digital & Production - Anticipate social deliverables (via content plan and shot-list) ahead of time to allow more time for Production team to plan all photoshoot production.
  • Digital & Video Production - deliver/deploy all video assets inclusive of fliters
  • Digital & Ops - Ensure that the Category Ops programs owners are receiving key social assets in a timely manner so they can brief and follow up with the teams on briefs and release the requested deliverables to the Regions according to project schedules.

  • How the M.A.C brand tenants translates into the digital world (social, brand.com, retailers.com, etc.)
  • Manage trend workstreams in partnership with Creative Strategy
  • Understanding regional needs in terms or digital - local trends, stakes, etc.
  • Latest trends in social and digital innovation
  • Knowledge of practices and competitive landscape
Job: Creative / Design

Primary Location: US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 2212362

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected]



  • 5-8 years of digital strategy and/or project management experience

  • Full-funnel experience of Digital eCommerce and wholistic 360 digital campaigns

  • Experience delivering campaign creative for key Social Platforms : IG, Meta, TikTok, Snapchat, Twitter, Youtube

  • Ability to interpret, and help teams action against paid marketing and social analytics data for SOV and EMV

  • Ability to work within Wrike and a working knowledge or better using Dash Hudson

  • Ability to leverage google docs and Microsoft suite in day to day

  • Excellent interpersonal and communication skills

  • Ownership of projects and follow through on details.

  • Superior organizational and management skills

  • Keen ability to troubleshoot, multi-task and re-prioritize multiple projects as needed and work under pressure

  • Ability to build strong professional relationships and provide exceptional "customer service" to cross-functional teams and Regions

  • Digital Agency experience a plus.

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