Springdale, Hamilton, US
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Director, HR Operations

Country : USA USA

State : Ohio

County : Hamilton County

Town : Springdale

Category : Human Resources

Contract type : Permanent

Availability : Full time

Company presentation

Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. The Macy's HR team puts colleagues at the center of everything we do.
Are you passionate about helping people grow and develop? Do you love getting people the resources they need to be successful? With approximately 100,000 employees to support, Macy's Human Resources offers a variety of options for your HR career - from compensation and benefits to talent acquisition and beyond! You'll work with a team of collaborative HR professionals responding to the dynamic needs of our business functions.

Job description

Job Overview:

Reporting to the Sr. Director, Colleague Support Operations, the Director, HR Operations is responsible for oversight of Human Resources administrative functions that support People Leaders, Human Resources, and Talent Operations partners across the enterprise.

This position provides leadership and support for the teams that manage all colleague data changes related to Position Data, Personal Data, Pay, Taxes, Terminations, as well as Severance Administration, Employment Verifications, I-9 Administration, Unemployment Claims, and HR Records. This role is responsible for Talent Development of the team along with providing day to day support in balancing and prioritizing of workload. In this role, this individual will frequently engage and develop effective business partnerships with HRBPs, HR Technology, Macy's Technology, Finance/Payroll, Compensation, and the Law Department offering counsel on complex issues and resolving situations in the best interest of the colleague and organization.

This position is located in Springdale, Ohio.

Essential Functions:

  • Directly manage a diverse team of People Leaders and hourly colleagues, which includes hiring, training, coaching, providing feedback, and developing colleagues according to the company's leadership development and succession planning direction.
  • Build and maintain engagement on the team that fosters cohesiveness and a team environment.
  • Manage and direct the day-to-day HR Administrative function to ensure legal compliance, company policy compliance, quality, and customer service standards are met.
  • Analyze current practices/procedures and implement innovative ideas for process improvement and/or automation.
  • Effectively and successfully manage expense and deliver cost reduction strategies while maintaining transaction volume and service level standards.
  • Facilitate the successful resolution of complex issues and ensure resolutions are properly vetted and communicated to all appropriate parties and ensure the appropriate internal and external training is conducted to prevent a recurrence of the issue.
  • Complete special projects and other duties as assigned.
  • Regular, dependable attendance and punctuality.


Qualifications and Competencies:
  • High School Diploma or GED required, Bachelor's degree in a business or HR - related field preferred.

  • 5 years related experience required.

  • Excellent written and verbal communication skills, and the ability to confidently present information to large audiences.

  • Must be highly adaptive and possess creative problem-solving skills to identify solutions and manage conflict.

  • Must be outgoing, enthusiastic, service-oriented, and thrive in a fast-paced environment.

  • Must have the ability to develop People Leaders and manage organizational change.

  • Must display well-defined interpersonal behaviors including the ability to articulate thoughts and ideas clearly, express compassion, persuade and negotiate.

  • Highly organized with the ability to manage multiple projects, priorities, and deadlines at once.

  • Adept working with large datasets and performing detailed analyses, having the ability to draw conclusions.

  • Must be able to develop and maintain strong relationships at all levels of the organization, including HRBPs, Talent Acquisition, HR Technology, Macy's Technology, Legal, Finance, and Payroll.

  • Attention to detail and the ability to maintain strict confidentiality is critical.

  • Ability to work a flexible schedule based on department and Company needs.

  • Some travel may be required.

Physical Requirements:
  • This position involves extended periods of sitting and the extensive use of computer and the office equipment.

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