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Director of Ecommerce Analytics

Country : USA

State : Texas

County : Collin County

Town : Plano

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.

Job description

As a critical leader of the eCommerce & Digital Experience team, this person provides the analytical leadership across multiple areas in support of JCP.com. The position works closely with the entire leadership team, including the Chief Digital Officer, Technology, Product Management, Site Merchandising, Planning & Allocation, Site Optimization, Enterprise Fulfillment, Search, and Operations in order to provide best practices and insights across the organization.

Responsible to develop the vision and drive the design and execution of the overall data and analytic strategy for the enterprise for online analytics data capture, data content management, online business dashboards, sales and marketing data centric products and advanced analytics capability for deep dives.
- Develop business centric dash boards with deeper insights into key levers of the business, deeper understanding of online business and financials
- Strategy/infrastructure/tools - creating tools and designing and implementing integrated Digital operational data warehouse
- Road map for Digital operational data warehouse
- Integration of all data (transaction, digital, web, promotional, loyalty, inventory, pricing, etc.)
- Key client of IT
- Manage relationships with technical representatives from systems vendors, software suppliers and consulting companies
- Predictive modeling
- Business Intelligence and Analytics for various subject areas
- Sales analysis and trending
- Post purchase analysis
- What-if analysis
- Market basket analysis
- This role will build and lead a team of 8-10 managers, analysts, and specialists. The Digital Analytics team will lead the company in web analytics, statistical analysis, KPI dashboarding, ad-hoc analysis, database stewardship, tagging stewardship, and data science as part of its mission.
- The candidate must demonstrate an ability to manage and develop a team responsible in translating business challenges into targeted analytics and recommendations.
- A candidate should be self-motivated, with a can-do attitude and desire to continuously take on new challenges. The successful candidate will have several years of analytics experience and will possess strong organization, leadership and communication skills. In addition, the candidate should be comfortable working with overseas business teams.Core Competencies & Accomplishments:
- 10+ years' experience in ecommerce/digital analytics within a large Corporate environment
- Understanding and experience with Big Data
- Graduate degree required (MBA, MS)
- Strong and effective presentation and communication skills, being comfortable speaking with senior leadership
- Experience working with internet marketing; Knowledge of Search Engine Marketing, Search Engine Optimization, affiliate networks, shopping sites, email, as well as standard industry practices.
- Proven success in management/development of an analytics team
- Prior experience in developing and managing direct reports, internal clients and vendors
- Ability to work with & at times lead large groups of associates at all levels of management
- Versed in web analytics packages (Adobe, Qubit, Coremetrics)
- Experienced in SQL, SAS, R, and other emerging data science languages
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