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DTC Business System Manager

Country : USA USA

State : New York

Town : New York

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
DTC Business System Manager
The role of the business systems manager for rag & bone can include the following areas of responsibility but is not limited to the below. The DTC Business Systems Manager will be an important liaison between the IT organization and the DTC business team and end users and will support both new initiatives and provide ongoing support.
- Leads project management efforts and serves as a primary liaison to the DTC team, IT, and external consultants to deliver solutions based on the strategic roadmap. With support from the Senior Director of Enterprise Applications, coordinate the delivery of DTC enhancements across the development life cycle to ensure the initiative is delivered on time and accurately and to business expectations.
- Serve as the champion from pre-project planning to the Requirements and Analysis, Design, QA & UAT testing, Deployment and Go-Live and hypercare and support the transition to the support model. Serve as SME for the internal team and business partners and help with escalations as required.
- Partner with technical teams during the Design Phase by translating and simplifying requirements, mock-ups, collecting key business data, developing Test Approach and Scenarios and planning solution roll-out activities
- Identifies new business process needs. Based on that, guides project requirements definition, identifying business requirements & use case scenarios, system requirements, and help define ownership. Facilitates process work session and feedback-sharing between IT, business users and when appropriate, external partners.
- Creates and maintains project collateral including but not limited to: requirements documentation, process flows, test scripts and training documentation.
- Provide support and act as the main point of contact during pilot, go live, and rollout to mitigate issues and help effectively resolve and remove roadblocks to user adoption.
- Serves as the in-house business system and technology expert. Help improve process and user compliance including implementing standardized procedures. Reviews business needs on an as needed basis and provide recommendations for appropriate solutions.
- Provide effective communications to the business users and manage business expectations where appropriate. Be the voice of the user, gathering both positive and constructive feedback to ensure process and systems needs are inline.

Job description

About rag & bone
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.
We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future.
DTC Business System Manager
The role of the business systems manager for rag & bone can include the following areas of responsibility but is not limited to the below. The DTC Business Systems Manager will be an important liaison between the IT organization and the DTC business team and end users and will support both new initiatives and provide ongoing support.
- Leads project management efforts and serves as a primary liaison to the DTC team, IT, and external consultants to deliver solutions based on the strategic roadmap. With support from the Senior Director of Enterprise Applications, coordinate the delivery of DTC enhancements across the development life cycle to ensure the initiative is delivered on time and accurately and to business expectations.
- Serve as the champion from pre-project planning to the Requirements and Analysis, Design, QA & UAT testing, Deployment and Go-Live and hypercare and support the transition to the support model. Serve as SME for the internal team and business partners and help with escalations as required.
- Partner with technical teams during the Design Phase by translating and simplifying requirements, mock-ups, collecting key business data, developing Test Approach and Scenarios and planning solution roll-out activities
- Identifies new business process needs. Based on that, guides project requirements definition, identifying business requirements & use case scenarios, system requirements, and help define ownership. Facilitates process work session and feedback-sharing between IT, business users and when appropriate, external partners.
- Creates and maintains project collateral including but not limited to: requirements documentation, process flows, test scripts and training documentation.
- Provide support and act as the main point of contact during pilot, go live, and rollout to mitigate issues and help effectively resolve and remove roadblocks to user adoption.
- Serves as the in-house business system and technology expert. Help improve process and user compliance including implementing standardized procedures. Reviews business needs on an as needed basis and provide recommendations for appropriate solutions.
- Provide effective communications to the business users and manage business expectations where appropriate. Be the voice of the user, gathering both positive and constructive feedback to ensure process and systems needs are inline.
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