E-Commerce Client Service Coordinator Temp
JBCStyle is the leading full-service recruiting agency with a focus on the Fashion, Beauty, Action Sports, Retail and Home industries.With over a decade of experience matching key brands with their ideal candidates, we are uniquely positioned to support our clients looking for top talent and or candidates looking to take the next step in their career(s).
Women's Fashion Brand seeking E-commerce Client Service Coordinator Temp
Must be coming from fashion and that has experience with Shopify & ZenDesk.
Come join a fast-growing and one of the most beloved clothing & lifestyle brands in the Americas! We are looking for someone to become our client’s best friend as part of our E-com team. You will join a fast paced, entrepreneurial global team.
What you will be working on:
- Answering clients inquires via- Email, Live Chat, and Social.
- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming clients order status, returns, product knowledge requests, discounts, and store inquires.
- A positive sympathetic attitude, even when faced with angry or frustrated clients/issues.
- The ability to learn quickly and move on from both success and failure.
- Process customer orders/changes/returns according to established department policies and procedures.
- Provide timely feedback to company management regarding challenges or customer concerns.
- Work closely with E-com and sales team to meet and exceed customer’s service expectations.
- Listen, document, and help resolve conflicts with customers.
- Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.
Who You Are:
- 2+ years of professional experience in a client services, ideally within a e-com fashion brand;
- Previous experience with e-com systems- Shopify, Gorgias, ZenDesk
- Patience in dealing with confused or irate clients.
- Problem-solving skills, and the ability to think under pressure.
- Commitment to continual education about the company, products and services.
- Passion for making people smile and giving back to nature.