Ecommerce Coordinator – Seasonal Assignment
Answer phone and email inquiries, demonstrating impeccable use of grammar and punctuation.
Display and implement product knowledge, HOP policies and procedures, while conveying the Hermes style and values.
Follow-up and resolve customer issues and inquiries in a timely manner.
Respond to client voicemails.
Place online orders and follow-up on pending orders.
Resolve FedEx delivery issues related to internet orders.
Resolve back orders, coordinate store transfers.
Observe client confidentiality and company policies for data protection and security.
Exceed customer expectations in every interaction.
Ability to work on Saturdays or Sundays (required)
Excellent written and verbal skills; polite phone manner.
Proficiency in Excel, Word.
Strong communication skills and ability to multitask.
Previous call center experience helpful.
Knowledge of French is helpful.