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Field Operations Manager- West

Country : USA USA

State : District of Columbia

Town : Washington

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, produces a range of products under his signature Michael Kors Collection and MICHAEL Michael Kors labels. These products include accessories, footwear, watches, jewelry, men’s and women’s ready-to-wear, eyewear and a full line of fragrance products.

Michael Kors stores are operated, either directly or through licensing partners, in some of the most prestigious cities in the world, including New York, Beverly Hills, Chicago, London, Milan, Paris, Munich, Istanbul, Dubai, Seoul, Tokyo, Hong Kong, Shanghai and Rio de Janeiro.

Behind this burgeoning empire stands a singular designer with an innate sense of glamour and an unfailing eye for timeless chic. Michael Kors has won numerous accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. Wholly dedicated to a vision of style that is as sophisticated as it is indulgent, as iconic as it is modern, he has created an enduring luxury lifestyle empire with a global reach.

Michael Kors has always been involved in philanthropy, fighting hunger for more than 20 years. A longtime supporter of God’s Love We Deliver, he has worked with the New York-based organization to help distribute meals to people with HIV/AIDS, cancer and other serious illnesses. In 2013, he partnered with the United Nations World Food Programme (WFP) to help fight world hunger by designing the 100 Series watch. A portion of the proceeds from his special-edition timepiece helps WFP deliver food to children through its school meals program.

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!Job Title: Field Operations Manager
Location: West Coast
Division: Retail Operations
Manager: Director, Retail Operations
- Serve as a tactical partner to corporate and field teams
- Provide operational support to stores and field teams and identify training needs (i.e. policies and procedures, store standards, store systems, etc.)
- Be the "field voice," advocating for store needs and opportunities
- Continuously look to improve standards of operations and policies and procedures in partnership with field and corporate teams
- Ensure standards, policies and procedures are implemented, consistent and followed in stores
- Plan regular visits to regional stores with focus on high priority doors
- Plan quarterly visits to remote stores with focus on high priority doors
- Proactively share feedback with corporate and field teams post store visits and/or post openings and partner with relevant teams to define list of actions
- Operationally lead the preparation to open new stores and close existing ones
- Monitor store spending on supplies and packaging; approve exceptional and/or out of cycle orders
- Support in store rollout of retail projects (i.e. Clienteling, new mobile POS, omni-channel platform), ensuring store team adoption and proactively sharing feedback to improve functionalities and processes
- Support stores during high sales volume periods, physical inventory and attend store audits in high priority doors


You are energetic, collaborative, have strong communication and are results driven. You thrive in a rapidly changing environment, are curious and are good at cultivating relationships.
You'll Need to Have:
- Bachelor's Degree required
- 5+ years of store operations management experience, preferably as a Store Manager or an Operations Manager in a high-volume, complex environment
- Ability to travel regionally at least 2 weeks per month and once per quarter to NYC office
- Demonstrated ability to improve store processes and standards of operations
- Demonstrated ability to support project roll outs in stores
We'd Love to See:
- Hands-on leader with the ability to influence
- Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively
- Strong organizational skills with the ability to manage multiple projects and strict deadlines
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