Boston, MA, US
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Field Sales Account Manager (Account Luxury Manager)

Country : USA USA

Region : Massachusetts

County : Suffolk County

Town : Boston

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation - THE REALREAL

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

Our team is growing at The RealReal, and we're seeking experienced salespeople to help drive repeat consignment business. The Account Luxury Manager (ALM) is an Outside Sales role that drives repeat business by acquiring consigned items from our existing clients within an assigned territory. If you're customer-obsessed and self-motivated to "win" in an in-home appointment based, quota-driven sales environment, this could be the perfect fit!

What You Get To Do Every Day

  • Connect with established clients to re-engage and drive consignment activity through daily outreach and in-home appointments
  • Follow up on leads generated by marketing team
  • Leverage strong consignor relationships to gain referrals for new business
  • Procure consigned goods from clients and ship to ecommerce centers on their behalf
  • Outreach daily to existing clients
  • Provide an outstanding client experience
  • Review contract with clients
  • Set pricing expectations through deep knowledge of luxury, while utilizing internal tools and resources
  • Partner with Consignor Relations team to proactively resolve client issues or concerns
  • Regularly spend more than 70% in the field building client relationships and acquiring consigned items
  • Other duties as required
What You Bring To The Role

Minimum Requirements

  • 2+ years direct sales experience with a proven track record for success in a performance-based sales or business development role
  • Ability to quickly build rapport and establish trust and credibility with clients
  • Ability to commit to 40 hours per week and occasionally work off-hours as required by clientele
  • Self-motivation and drive to achieve results
  • Stellar communication skills - both written and verbal; Ability to effectively interface with sophisticated clientele and adapt communication style to suit the target audience
  • Proven ability to build lasting relationships with clients and colleagues
  • Self-motivated, proactive, dedicated, and results-oriented with a strong ability to work independently in a fast-paced work environment
  • Strong organizational and follow-up skills
  • Team-focused mentality with a passion for collaboration
  • A solutions-focused mentality with a growth mindset
  • Adaptability and openness to change
  • Highly coachable with an eagerness to learn
  • Must live and regularly meet with clients in person anywhere within assigned territory
  • A current, valid driver's license (except in Manhattan, Brooklyn, and Chicago markets)
  • Car insurance that meets or exceeds local requirements
  • A satisfactory Motor Vehicle Record (MVR)
  • Ability to travel more than 70% within designated market
  • Ability to lift and move up to 25 lbs
Preferred Requirements

  • Previous experience selling luxury goods and/or services
  • Account management experience
  • Existing book of clients
  • Proficiency with technological tools including Salesforce or a CRM of similar caliber and G-suite
  • Ability to discuss and advise customers on general fashion trends and developments in the luxury market
Compensation| Benefits| Perks

  • Base salary plus uncapped commission
  • $1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $2,500/month
  • Annual Elite Club Trip for top performers
  • Monthly sales competitions (i.e. cash | prizes | site credit | stock)
  • Employee Stock Purchase Plan (purchase stock at discounted rates)
  • 401K (with company matching up to $1000)
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays
  • Up to 40 hours of paid time off is available to cover missed shifts following a positive COVID-19 diagnosis
The expected salary range for this role is $50,000 - $60,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8386 #LI-LZ49 #LI-Hybrid
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