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Free People Product Flow Manager

Country : USA USA

Region : Pennsylvania

County : Montgomery County


Category : Marketing

Contract type : Permanent

Availability : Full time

Job description

A Product Flow Manager leads the back of house operations and maintains the flow of product from receipt to placement. Responsibilities also include supporting the customer experience to achieve an engaging and inspiring store environment.

Brand Experience

  • Influence: acts as a brand ambassador and reflects the company values; partners with the leadership team on the creation of an engaging visual experience that appeals to the FP customer
  • Customer Experience: actively participates as the manager-on-duty by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
  • Omni-Channel Service: delivers a seamless, multi-channel shopping experience through expertise in omni systems and applications to efficiently get the product to the floor and elevate customer engagements
Leadership + Team Management

  • Product Lifecycle: leads the stock-to-sales processes which includes receiving of shipment to meet productivity standard and brand expectations
  • Stockroom Ownership: oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
  • Inventory: demonstrates loss prevention awareness through assisting markdowns and transfers; actively supports the heavy workload prepping and executing inventory
Visual + Business Operations

  • Manage Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and IT issues
  • Process Support: assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns, and omni processes
  • Receiving Fundamentals: collaborates with key partners to effectively lead the shipment process including UPS/USPS deliveries and send sales; maintains a record for all receiving paperwork for store’s inventory integrity
  • Product Flow: leads product flow processes which include shipment receipt, processing, security tagging, and preparing product for floor placement; understands how the merchant process impacts business and prioritizes product flow accordingly
  • Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships

  • Store Community: contributes to an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
  • Communication Loop: communicates daily with the leadership team on supply needs, flow of shipment, support needs, shipping damages, and box count discrepancies
  • Insights and Feedback: provides insight related to the shipment trends and new receipts to Store Brand Leader and Assistant Managers
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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