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Fulfillment Center - Quality Assurance Manager

Country : USA USA

State : Texas

County : Dallas County

Town : Dallas

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

NEIMAN MARCUS GROUP

For over a century, The Neiman Marcus Group has stayed focused on serving the unique needs of the luxury market. Today, that commitment is stronger than ever. The company has stayed true to the principles of its founders - to be recognized as the premier luxury retailer dedicated to providing our customers with distinctive merchandise and superior service. The Neiman Marcus Group is comprised of the Specialty Retail Stores division - which includes Neiman Marcus Stores and Bergdorf Goodman - and the Direct Marketing division, Neiman Marcus Direct. These brands offer upscale assortments of apparel, accessories, jewelry, beauty, and decorative home products to the affluent consumer. The company operates 43 Neiman Marcus Stores across the United States and two Bergdorf Goodman stores in Manhattan. The company also operates 5 last call clearance centers. These store operations total more than six million gross square feet. Neiman Marcus Direct, the company's direct-to-consumer business, conducts both print catalog and online operations under the Neiman Marcus, Horchow, Last Call and Bergdorf Goodman brand names. Today, as an omni-channel retailer Neiman Marcus is known for the luxury merchandise in its stores, on its websites, and through the company's catalogs enabling our customers to shop anytime, anywhere, and from any place.

Neiman Marcus Group (NMG) is undergoing a major supply chain transformation as we invest over $85 million in supply chain innovation over the next two years, specifically in warehouse and order management system upgrades, upgrading our FC network and material handling network, and increasing the size, speed, capacity, and efficiency of our remaining distribution centers.

Job Summary

The Quality Assurance Manager will oversee a team of QA (Quality Assurance) Specialists to ensure the accuracy/quality for the complete product life cycle from receiving to shipping. This position will be accountable for tracking, reporting, and communicating findings to various business groups. This position will report into the Senior Manager of Inventory Control and Quality Assurance of Supply Chain.

Description

  • Provide leadership and guidance while planning, directing, and supervising the work activities of the Quality Assurance teams
  • Establish and drive tactical and strategic QA plans and initiatives
  • Propose ideas to increase the efficiency of the Fulfillment processes along with reducing frequent errors or issues
  • Create and analyze Quality reporting to support business needs/initiatives
  • Reduce errors to our customers by overseeing daily audits along with reporting errors/issues to appropriate Management members
  • Interaction with Merchants, Vendors, and Management to resolve merchandise issues relating to Product Copy/Image, Quality, and Packaging
  • Work with Customer Care on resolving customer inquiries or complaints on merchandise
Requirements -
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