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Full-Time Loss Prevention Service Specialist

Country : USA

State : New Mexico

County : Bernalillo County

Town : Albuquerque

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

Our purpose as a company is to inspire and empower families to lead fulfilled lives–to let our customers know that the things that make their lives better are within their reach. That goes for our associates too. We want you to grow professionally and personally, so we offer empowerment and potential in an environment that makes you feel at home. We’re down to earth, but we’re up for the challenge. We’re friendly, but we’re focused. We work hard, but we have fun. Experience life at Kohl’s.

Job description

The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in "Center Core". The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.
ACCOUNTABILITIES
PRIMARY RESPONSIBILITIES
- Works to promote customer service in the store by implementing the Kohl's "Smile and Say Hi" initiatives and helping customers with their needs
- Assists in implementing loss prevention strategy
- Promote a neat and clean store appearance at the entrance
- Conducts associate package checks
- Works in "Center Core" or at entrances to deter theft and provide customer serviceOTHER DUTIES
- Will NOT make shoplifting apprehensions
- May assist the loss prevention associates, as necessary
- Conducts building and physical security inspections to minimize exposure to loss
- Promotes a safe environment for associates and customers and responds to emergency situations

Profile

- Maintains attendance according to Kohl's standards
- Strong communication and interpersonal skills. Works well with fellow associates, supervisors and customers
- Maintains high ethical standards and adheres to Kohl's policies and procedures
- Maintains standards of appearance by following the required Kohl's dress code
- Ability to participate in physical activities, including walking, lifting and climbing on a regular basisPREFERRED
- Experience in a customer service environment
- Prior experience in retail loss prevention, security or law enforcement preferred
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