Chicago, Illinois, US
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General Manager

Country : USA USA

Region : Illinois

County : Cook County

Town : Chicago

Category : Management

Contract type : Permanent

Availability : Full time

Company presentation - ULTA BEAUTY, INC.

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

Job description


Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.


As a General Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store through operational excellence and superior guest experiences. You will lead a team of managers and will be accountable for all aspects of managing a single retail store, inclusive of the salon. This is your opportunity to steer top-level productivity, while modeling the passion and commitment to all things beauty that Ulta Beauty is known for. Through performance, people, and processes, you will not only generate deeper levels of passion in-and opportunities for-your direct reports and associates but enhance the reputation of your store in your local market, making Ulta Beauty the "go to" for Beauty Enthusiasts who want simple, enjoyable, and discovery-rich buying experiences.

You'll accomplish all of this by:

  • Promoting a culture of accountability to meet or exceed Ulta Beauty's goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
  • Driving company profitability through operational excellence, top-line sales growth, and expense control.
  • Forecasting and adjusting the store's payroll to maximize productivity, achieve sales and payroll goals, and complete operational task workload on time and within the payroll budget.
  • Addressing any issues identified by Ulta Beauty's financial and operational reporting, as well as by store visits and audit results to achieve goals set for your store and drive company profitability.
  • Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
  • Performing makeup applications, skincare analysis, and product demonstrations.
  • Attracting, hiring, and retaining a diverse team of top talent.
  • Building a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
  • Creating an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Leading all aspects of manager and associate development including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, counseling, and individual development plans to enable continuous development and drive sales performance.
  • Modeling a culture of open communication by sharing enterprise strategy with direct reports and creating goals in alignment with Ulta Beauty's goals for their store.
  • Using the company's scheduling tool as directed to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, reduce loss, and execute company directives.
  • Protecting company assets and minimizing loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
  • Supporting continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Ensuring adherence to all Ulta Beauty policies, procedures, and standards.
  • Communicating and providing feedback to field leadership.

Qualified candidates will be proven retail leaders who possess 3-5 years of demonstrated experience in driving top-line sales and attracting, developing and motivating top talent in a dynamic, ever-changing environment. Additional requirements include:


  • Bachelor's degree is preferred.

  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing teams.

  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
  • Excellent written and verbal communication.
  • Strong collaboration and interpersonal skills.
  • Strong organizational skills to manage multiple tasks.
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
  • Must be available to close the store at least once per week.
  • Attend corporate business meetings and conferences, including overnight stays, and interstate travel.
  • Maintain valid identification for airline travel.

  • Frequent use of a computer, telephonic devices, and related office supplies.
  • Continuous mobility throughout the store during shift.
  • Frequent bending, pushing, reaching, and twisting during shift.
  • Frequent lifting, carrying and/or moving up to 25 lbs. during shift.
  • Continuous walking, coordination, and manipulation of objects during shift.

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
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