New York, New York, US
Text size
aA+ aA-
Click here to print

Group Manager, Store Operations - Bergdorf Goodman

Country : USA USA

State : New York

Town : New York

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

- Technology
- Drive retail technology projects working with cross-functional partners within the organization, vendors and support team members.
- Identifies roadblocks in current retail operations, proposes solutions and ultimately drives efficiency across the organization.
- Keen awareness of the end-user experience and can work upstream to ensure the right systems built appropriately meet the needs of the business.
- Work cross-functional to manage teams within BG and externally to drive systems change with a focus on strategic, efficient business analysis and best user experience.
- Labor Scheduling and Payroll Tracking
- Develop best practice in scheduling and payroll management, driving strategies across the selling and support organizations to utilize payroll most efficiently.
- Maintains an awareness of the overall P&L, identifies ways to optimize resources, proposes solutions, can gain alignment and roll out to the organization.
- Lead and manages the online scheduling tool for the entire organization, working cross-functionally with partners to ensure the tool is best utilized.
- Evaluate and report on payroll regularly, highlighting areas of opportunity across the selling organization.
- Reporting
- Drive the evolution and sophistication in reporting across retail areas. (Hours, Payroll, Connect, Seller Productivity, etc.)
- Establish a clear and automated reporting cadence and consistency within multiple levels of the organization.
- Expand the reporting portfolio to include other areas of the business, tracking key KPIs that will inform strategic business decisions.
- Communication
- Lead Store Communications strategies to ensure the store organization is informed, can react quickly and receives communication through the right medium.
- With the Asst Manager, Store Communications, expand on the existing communications platforms (email, intranet, etc.) and look for new, innovative options.
Experience and Qualifications
- 7 plus years of retail experience.
- Experience in luxury, specialty or department store retail operations.
- Excellent communication and influencing skills. Build collaborative partnerships cross-functionally and resolve conflict productively.
- Strong presentation skills including development and delivery of various formats to executive audiences. Able to understand audience and present material accordingly.
- Strong leadership and team-building skills; proven leadership and supervisory experience; including time management, leadership development and decision-making skills.
- Ability to champion change and new initiatives by challenging the status quo and acting as catalyst of change and provide leadership to drive efficiency across the retail operations function.
Click here to print

Fashion Jobs

Manager, Oms Operations

| Permanent | North bergen

Legal Operations Manager

| Permanent | Columbus

Operations Manager

| Permanent | Indianapolis

Senior Manager, Sap Operations

| Permanent | East rutherford

Website reserved for fashion, luxury and beauty industry professionals.