h&m Retail - District Human Resources Manager
Country : USA
State : New York
Town : New York
Category : Human Resources
Contract type : Permanent
Availability : Full time
Here's what's possible for H&M's District Human Resources Managers:
Responsible for partnering and coordinating with the District and Store Management team(s) to secure a high, value driven level of recruiting, on-boarding, training and development with-in a group of 20-30 stores. Partners with the District Manager and Store Managers to secure the succession planning (internal and external) to facilitate the current and future growth of the district.
Partners with District Managers/District Recruiters/Store Managers to establish a recruitment overview which includes needs and challenge areas
Has knowledge and expertise in regards to the H&M recruitment procedures which includes recruiting to company values and proficiencies
Actively participates and follows up on the recruitment process in the store with the District Recruiter
Accurately oversees staff level and hiring needs in the store together with the Store Manager and the Department Managers and establishes proactive plans, evaluates resources and takes necessary actions to meet staffing goals
Communicates and partners with District and Store Manager(s) on all recruitment issues and any related concerns to ensure ideal staff levels are met with quality candidates
Supports and trains the District and Store Managers to ensure they have knowledge of the H&M interview process and available tools needed to staff their stores according to the ideal level set
Coaches and provides information to the Store Managers to ensure that all staff are on-boarded per H&M standards and that the on-boarding is inviting and inspiring
- Has detailed knowledge and expertise about our sales, visual and management introduction training programs, workshops and seminars and takes an active supportive role in ensuring they are executed correctly in stores
Accurately assesses sales and management training needs in the district and establishes proactive plans by evaluating resources and taking necessary actions according to H&M guidelines
Ensures that the sales and management introduction training is completed per current H&M guidelines for all employees within the district
- Works with Districts to ensure training plans are issued and feedbacks are executed
Trains and develops management coaches and sales mentors to effectively train new hires
Is a certified workshop trainer for an H&M core workshop
Is responsible for ensuring that all Store Managers are proficient in recruitment, training and development for their store teams
Maintains oversight of management coach program, quality and trainings
Works with stores to ensure training plans and feedbacks are executed within expected timeframes
Provides support and feedback to the stores if needed to ensure IPP is being utilized properly
Ensures all leaders within the district receive H&M Leadership training
- Works according to H&M's values and ensures that the entire staff works according to these values
Acts in a professional, neutral and confidential way. Also acts as a symbolic leader and implements H&M values in the daily work.
Makes business decisions taking H&M policies, standards, objectives and procedures in mind
Maintains an overview of and proficiency in all ROTD reporting and can develop specific actions from the results in the reports
Trains and develops recruiters and sales mentors to meet H&M standards.
Evaluates the recruiters, mentors and trainees to ensure high quality in the recruitment and training process and provides proper feedback.
Assesses, together with store manager, proper actions to develop sales associates. Assists the management team with staff development support.
Supports and coordinates the annual review process, to make sure it is done in a timely and consistent way.
Ensure that if compensation and benefits issues come up with staff that they are re-directed to Regional ER or Regional ROTD
Responsible for the creation and adherence to the district recruitment and training budgets
Bachelor's Degree in a related discipline or equivalent years of work experience
Strong knowledge of H&M, policies and guidelines.
Preferably 2+ years of H&M Store Management experience
Ability to provide leadership through our shared values
Strong brand ambassador
Ability to work both strategically as well as operationally.
Ability to deal with sensitive and confidential information.
Strong professional maturity.
Proven organizational and analytical skills.
Excellent verbal and written communication skills.
Skilled at solving conflicts in a direct but positive way.
Takes own initiative to anticipate upcoming needs.
Exceptional customer service and interpersonal skills.
All your information will be kept confidential according to EEO guidelines.