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East Rutherford, New Jersey, US
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h&m Store Visual Manager

Country : USA USA

State : New Jersey

County : Bergen County

Town : East Rutherford

Category : Merchandising

Contract type : Permanent

Availability : Full time

Job description

Title: H&M Store Visual Manager
Overall Job Summary: A Store Visual Manager is responsible for supporting the Sales and Profit goals in the store by setting a plan to deliver the Best Customer Experience. The role will ensure the store has the Best Team and support their development, as well as working with succession planning, talent development, and structured performance management for the team based on results, values, and leadership. The role will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
This position is within our Store & Sales Function and reports to our Store Manager and has the following direct reports: Visual Merchandisers.
Core Responsibilities includes but is not limited to:
SELLING
A Store Visual Manager will ensure that the garment presentation in windows and in store is according to the Commercial Handbook. Together with the Store Manager, the Store Visual Manager will lead the team to maximize and drive the Commercial opportunities within the H&M brand guidelines.
Fashion Knowledge
Ensure you are up to date with current fashion trends and styling techniques so you can anticipate your customer needs
Share, inspire, and educate the team on the seasonal trend information
Direct Customer Service
Ensure you meet customer expectations on direct service according to H&M standards
Support the store to achieve excellent customer service
Indirect Customer Service
Ensure the visual team follow up on the Visual Identity through the implementation of the Commercial handbook
Secure well styled GTL mannequins in windows and indoor and ensure garment presentation is correct according to the concept ID
Guarantee the team creates a clear red threat from windows to A-area with wearable buying suggestions
Lead the store team to secure high quality, commercial garment presentation
Provide a good concept flow by maintaining the concept layout, fixtures, and navigation
Ensure good garment care
Quality assure that the launch and maintenance of all sales campaigns and activities on time according to H&M standards and optimized for store
Drive Sales Targets
Ensure the store visual level can compete effectively in the local market by identifying opportunities to increase customer satisfaction and selling
Follow up, evaluate, and give feedback on sales KPIs to management team
Initiate changes to improve the business together with the Store Manager
TEAM
By managing the Visual team, the Store Visual Manager will support and lead the entire Store team to increase the shopping and working experience in the store. The role will ensure all employee relation responsibilities, legal requirements, and H&M policies are fulfilled. The role will work to make the Visual lifecycle a reality for all members of the Visual team.
Training and Development
Evaluate and develop the visual and commercial skills of the Visual and Store teams
Ensure and execute visual training for all colleagues to support garment presentation according to the Commercial handbook
Ensure succession planning within the store Visual team with Area Visual
Execute and ensure store Visual recruitment with Store Manager
Support the Country and Area with expansion needs
Visual Store Operational Routines
Ensure the team secures Sample picking to create clear stories and wearable buying suggestions
Follow Best Practice on quantity, condition, and maintenance for all Visual Merchandiser material and visual scheme orders, display stock, and interior materials with sustainability in mind
Keep visual room organized and safe
Share information with team regarding Commercial handbook seasonal changes and continue to evaluate throughout the season
Provide updates of all visual merchandising material in the store
Ensure that the store always has enough quantities of Sale and Activity material
Communication and Legal Requirements
Ensure that all communication in the windows and sales floor meet local legislation
Update store team on business performance, new initiatives, and other relevant issues
Assess and secure professional and personal needs of the colleagues in the store and initiate action accordingly
PROFITABILITY
The Store Visual Manager will follow-up and analyze key KPI's and initiate actions to increase profit and support the commercial planning of the store. The role will ensure that all safety, security, and administration procedures are followed.
Analysis
Stay updated on products and sales activities
Set store visual goals with the Store Manager; facilitate them and do follow ups
Follow up on store KPIs and initiate actions to reach store goals and budgets
Plan and prioritize commercial workload according to business needs and budget
Security
Promote employee and customer safety
Resolve health & safety, legal, and security issues
Prevent loss

Additional Accountabilities:
No financial accountability
What You'll Need to Succeed:
Bachelor's Degree in Visual Merchandising preferred or equivalent work experience
3 years of retail visual merchandising experience
2 years' experience in a retail fashion field management position
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Ability to coach and counsel staff on performance management and progressive discipline techniques
Must be able to work with hand and power operated tools and lift in order to execute display set ups
Open availability including evenings and weekends
May be required to travel to support other stores

Job Status: Hourly, Non-Exempt
EEOC Code: SLS
All your information will be kept confidential according to EEO guidelines.
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