San Francisco, California, US
Text size
aA+ aA-
Click here to print

Human Resource, Assistant Market Manager, Multi-Store, Bay Area

Country : USA USA

State : California

County : San Francisco County

Town : San Francisco

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

Responsibilities & Duties:
Culture and Engagement
- Assists in creating change plans, secures commitment to change, and coaches leaders on their role in the change
- Shares best practices across store markets for recognition of extraordinary results and performance
- Champions Diversity and Belonging to build an environment where everyone is respected
- Exercises a high degree of confidentiality with sensitive information
Talent Management & Compliance
- Facilitates process of Talent Reviews and provide strategic support for people development
- Oversees and participates in performance management process in partnership with Store Leadership and PS Lead to proactively address opportunities
- Understands company strategy and goals, how individual work contributes to success, and helps transfer this understanding to Associates
- Owns assigned People Services initiatives and champion change adoption in market stores
- Partners with Lead and Store Leadership to stay aware of Associate concerns and address issues in a timely manner
- Conducts investigations by asking probing questions to determine action needed
- Facilitates mediation by asking insightful questions, listening to understand, and providing appropriate feedback to achieve resolution or improvement
- Reviews Associate issues and makes recommendations regarding People Lifecycle decisions (e.g., discipline, terminations, etc.) based on Associate performance to their PS Manager
- Utilizes exceptional interpersonal skills to advise, coach, and counsel Associates
- Delivers difficult and / or complex messages and determines the appropriate communication channels for these messages
- Enforces company policies and procedures, facilitating Associate and Manager understanding of them
- Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures
Recruitment and Training
- Supports talent selection process by screening and identifying top-tier talent across levels with Recruiter
- Shares for best practices for recruitment, onboarding, and talent development with store leadership
- Defines and assists with coordinating the onboarding experience for new employees across the Market Stores with Market Trainer and PS Lead
- Drives Market Store completion of all training plans as applicable (i.e. compliance training)
HR Systems and Processes
- Updates Associate information (e.g., status changes, reporting structure) in HRIS and other systems and maintains employee-related files
- Maintains accurate people data for expense allocation and reporting purposes
- Generates reports as needed or requested
- Acts as steward of the payroll and expense budget and maintains awareness of activities that may have an impact
Total Rewards
- Leads the annual benefits renewal and open enrollment process, as applicable
- Provides guidance on compensation decisions
- Reviews complex FMLA, ADA, Leave of Absence requests and engages in the interactive process to determine best resolution
- 2-5 years of relevant HR experience
- 4-year degree preferred
- HR-related certification preferred
- Basic financial acumen
- Excellent oral and written communication skills
- Strong attention to detail
- Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
- Motivated and results-driven
- "Win together" mentality
- HR systems experience a plus
- Basic proficiency with MS Office Product Suite, advanced proficiency preferred
- Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Click here to print

Website reserved for fashion, luxury and beauty industry professionals.