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Irving, Texas, US
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Human Resources Generalist

Country : USA USA

State : Texas

County : Dallas County

Town : Irving

Category : Human Resources

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

The People Services Generalist is responsible for supporting a dedicated client group and delivering exceptional service to both internal and external customers in a welcoming environment. This key position reports to the Manager, People Services and will support associates within the Customer Care organization.
The People Services Generalist is responsible for supporting a dedicated client group and delivering exceptional service to both internal and external customers in a welcoming environment. This key position reports to the Manager, People Services and will support associates within the Customer Care organization.
- Client Relations: Serve as the primary people services contact for general questions and concerns from associates. Build relationships and credibility with associates and leaders by delivering exceptional customer service
- Associate Relations: Assist with responding to employee relations issues and support internal investigations. Educate and coach leaders on the performance management process and participate in delivery of progressive discipline and performance improvement plans.
- Support the talent attraction process: Gather and review job descriptions from hiring manager and communicate relevant details to both hiring managers and talent acquisition partners
- Associate Onboarding: Educate and support hiring managers regarding the onboarding process, coordinate and communicate with new hires to plan for their first day, and complete local and/or virtual new hire orientation
- Develop and provide regular associate monthly communications, as well as craft ad-hoc communications to support important events like annual benefits enrollment, among others
- Educate leaders and associates regarding the leave of absence process as needed; manage communications with external partners and tracking of all leaves
- Conduct exit interviews with associates to gather key attrition insights and process all exit paperwork in a timely manner
- Facilitate training for both associates and leaders
- Support the quarterly goal setting process and educate associates on resources to drive their career growth
- Complete administrative tasks such as: reviewing/entering timecard updates and overseeing the kronos timekeeping process; processing job changes, maintaining associate files, setting up direct deposit or other payroll activities, completing unemployment claims, etc.
- Conduct a regular audit of associate records, ensuring accuracy between the internal HRIS system and published organization charts

Profile

- Bachelor's Degree in Business or related field
- 2-3 years' experience in a Human Resources role required
- Process oriented with strong administrative skills
- Basic understanding of major employment laws
- Working knowledge of MS Office (emphasis on Excel) and Oracle HRIS (preferred)
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