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IT Manager i (Store Systems Security)

Country : USA

State : California

County : Alameda County

Town : Dublin

Category : IT - Web

Contract type : Permanent

Availability : Full time

Job description

The Manager I is responsible for managing the coordination of activities of a section or area within Store Systems. Areas of focus include managing and leading initiatives, people management, communication, individual contributions and client management activities.

- Manage internal and external staff and lead efforts in the support of existing systems, processes, services and/or in the execution of new projects
- Manage budget, expenses and scope and facilitate project delivery and support
- Create and direct department initiatives based on internal and external needs of business users and teams
- Develop and manage detailed, bottoms up project plans covering the entire systems development life cycle and associated financial needs
- Direct implementation of improvements in all areas of IT responsibility
- Partner with IT and business stakeholders to ensure timely and successful issue resolution. Influence and drive alignment of key decisions on projects
- Influence, manage, coach and mentor team members. Provide specific, timely and constructive feedback on a day-to-day basis
- Follow HR policies and procedures in people management activities
- Build cross-functional partnerships with other groups to foster team building across units
- Lead status meetings with team and oversee effective facilitation
- Set communication flow activities to keep the team well informed of changes within their departments, functions and organization
- Manage and deliver presentations that take into account the perspective of all related parties
- Resolve and/or escalates issues in a timely fashion
- Communicate difficult/sensitive information tactfully
- Ensure timely communication of critical information to superiors and other parties as needed
- Strengthen long-term client relationships within departments/divisions
- Set and manage internal client expectations
- Collaborates with internal client peer groups to identify needs and evaluate business solutions
- Perform individual activities to support the operations as necessary
- Other duties as assigned
- Provide Level 3 support on production issues
- Work with software and/or hardware vendors on enhancements and production issues
- Planning
- Problem Solving
- Drive for Results
- Customer Focus
- Analysis and Judgement
- Influence
- Teamwork
- Communication
- 8-10 years of experience in the IT field or equivalent work experience
- Bachelor's Degree with a concentration in Business, Information Systems or Computer science, or an equivalent diploma
- Demonstrated project management experience
- Strong analytical, problem solving and root cause analysis skills
- Strong driver and executor with ability to deep dive into the details
- Strong verbal skills, including the ability to present to and coordinate with IT and business leadership
- Demonstrated ability to execute basic financial analysis, such as forecasting and ROI
- Minimum of 1 year in supervisory/managerial position
- Ability to frequently interact with direct reports, customers and peer group managers involving matters between functional areas, other division or units, or customers and IT.
Preferred Skills and Qualifications
- Working experience in Retail, particularly with Store systems
- Strong analytical, problem solving, root cause analysis, and debugging skills
- Store deployment/field experience -- rollout of hardware/software across distributed systems/users
- Vendor Management experience
- Familiarity with Security Application such as McAfee, Symantec, Snare, FireEye and Tripwire, a plus!
- Programming experience with any computer language
- Possess an understanding of IT capabilities such as telephony, wireless devices, servers and security (cross-functional concepts)
- Experience in dealing with other cross-functional teams (IT or business)
- Demonstrated ability to manage staff remotely, across multiple time zones
- Demonstrated experience strengthening and maintaining inter- and cross-functional relationships (IT, Property Development, Loss Prevention, Store Operations, Security)
- Experience with the Microsoft Office Suite, Microsoft Project and Visio
- Experience with (Sun Solaris) UNIX and Windows operating systems
- Experience with relational databases - specifically Oracle, SQL Server and Non-STOP SQL
PHYSICAL REQUIREMENTS/ADA:Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically.


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