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IT Service Desk Specialist

Country : USA

State : Ohio

County : Franklin County

Town : Columbus

Category : IT - Web

Contract type : Permanent

Availability : Full time

Company presentation

At Abercrombie & Fitch, quality is in our roots and we're on a mission to honor this rich heritage. With an unwavering focus on our customer, we strive every day to deliver a unique and welcoming experience, whether in our stores or online. Our three global brands, Abercrombie & Fitch, abercrombie kids and Hollister Co., are the embodiment of our passion for the incredible product. At the heart of it all is our amazing 500-acre campus, nestled just outside of Columbus, Ohio. With an open workspace, inspiring views, and even a place to gather as a team around the fire pit, our Home Office fosters a diverse and inclusive culture that consistently seeks the input of our associates and focuses on the future. We are looking for leaders, visionaries, and creatives who are willing to roll up their sleeves and write the next chapter in our brand's legacy.

Job description

Information Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.

The Abercrombie Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.
- Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
- Demonstrate qualities representative of A&F's unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
- Support retail operations by providing coaching and guidance to store associates
- Troubleshoot problems to resolution or escalate when necessary
- Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
- Fulfill hardware and software requests by coordinating and completing configuration and installation
- Perform end-user training as it regards assistance with supported applications and services What will you need to bring?
- BA/BS Degree preferred/in progress towards a BA/BS Degree
- Excellent customer service skills
- Hard working, reliable and dependable
- Ability to work within a team environment, sharing workload and responsibilities
- Quick to adapt and eager to learn
- Effective verbal, phone, written, and interpersonal communication skills
- Capable of maintaining corporate and job-related confidential information
- Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications required
- Familiarity with mobile device hardware and operating systems (iOS/Android)
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