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IT Service Desk Specialist

Country : USA USA

State : Ohio

County : Franklin County

Town : Columbus

Category : IT - Web

Contract type : Permanent

Availability : Full time

Company presentation

Our Company
Abercrombie & Fitch Co. is a portfolio of lifestyle brands including Abercrombie & Fitch, abercrombie kids, Hollister, and Gilly Hicks. Reaching customers across 120+ countries, we strive to create customer-centric, omni-channel experiences for our global customer base.
Our Values
How do we do it? Every day, our associates show up and empower one another to stay curious and think big. As a team of relentless innovators, we aren't afraid to dream boldly. We are accountable and aim to the highest caliber to understand, push boundaries and embrace change. We coach, mentor, care, and bring our best selves every day because we are in this together. Whether you lead yourself, a team, or the company, everyone is a leader at A&F.

Job description

Information Technology at Abercrombie & Fitch is fundamental to designing, sourcing, developing, and delivering fashion-forward merchandise to our customers. We are committed to implementing new strategic and systematic approaches to generate dynamic technology solutions for our growing business.
The Abercrombie Service Desk is a high energy, customer-oriented team providing technical support to each of Abercrombie's core global business functions including corporate, distribution, and retail store environments in a 24x7x365 call center. Service Desk Specialists provide support through analysis and problem solving to facilitate the resolution of technology-related incidents. Service Desk Specialists engage with Abercrombie associates located throughout the world utilizing phone, email, chat, and remote communication technologies to provide service.
What will you be doing?
- Provide Tier 1 technical support to corporate, distribution, and retail store associates for basic software and hardware troubleshooting
- Demonstrate qualities representative of A&F's unique culture with a strong appreciation for customer service, inclusiveness, and a casual hospitality
- Support retail operations by providing coaching and guidance to store associates
- Troubleshoot problems to resolution or escalate when necessary
- Document incidents, comments, and resolutions within the incident management system, utilizing available knowledge resources
- Fulfill hardware and software requests by coordinating and completing configuration and installation
- Perform end-user training as it regards assistance with supported applications and services

Profile

- BA/BS Degree preferred/in progress towards a BA/BS Degree
- Excellent customer service skills
- Hard working, reliable and dependable
- Ability to work within a team environment, sharing workload and responsibilities
- Quick to adapt and eager to learn
- Effective verbal, phone, written, and interpersonal communication skills
- Capable of maintaining corporate and job-related confidential information
- Technical and Analytical skills including Computer literate and working knowledge of operating systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Notes) software applications required
- Familiarity with mobile device hardware and operating systems (iOS/Android)
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