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l'Oréal IT Director, Client Services

Country : USA

County : Union County


Category : IT - Web

Contract type : Permanent

Availability : Full time

Job description

Americas, Information Technology
Heights, New Jersey
L'Oreal USA, Director for IT Client Services
candidate in this job will be an integral part of L'Oréal USA Infrastructure
Team and serve as a team lead for the Client Services team managing the
end-user facing infrastructure support team across multiple physical locations
in the New Jersey Area, with a variety of different kinds of users.
- Report directly to the AVP of
IT Infrastructure (US)
- The role requires a passion
and expertise in IT operations and delivering world class service to the
L'Oréal business
- Able to build strong
relationship with the business in order to meet their IT requirements and
deliver an exceptional client experience
- Responsible for guiding,
building, coaching and evaluating a team that are in multiple physical
locations in the NJ area
- Provide encouragement to team
members, including communicating team goals and identifying areas for new
- Work closely with the L'Oréal
Americas Zone pillars to ensure compliance with the general IT strategies
and procedures.
- Contribute to and drive
tactical and strategic initiatives.
- Provide 1st and 2nd level infrastructure
support. Other support will be provided at the Americas Zone level
- Strong analytical business
skills, technical competence, communication and leadership skills
- Experience with multi-tasking
and capable of resolving complex problems
Key Responsibilities
- Managing at least ten or more
employees within the department to include hiring, coaching, training,
directing and prioritizing work and evaluating job performance
- Success of overall
operations, effectiveness and efficiency of all infrastructure (Systems
Administration, Network LAN/WAN Operations and Level 2/Level 3 Service
Desk/Desktop Support) of several key locations of L'Oréal
- Able to support a large
population of remote field sales employees
- Outstanding individual
leadership and team building skills across diverse backgrounds, experience
levels and distributed work sites
- Implement IT plan according
to the IT Americas Zone and corporate strategy
- Participate in the
development and review of IT budgets and ensures they comply with stated
business goals, guidelines, and objectives.
- Oversee the execution of IT
tasks on achievements and ensure conversion of IT systems to established
standards; engaging continuous improvement efforts
- Communicate up and out on all
IT issues. Keep all levels of management informed on progress
- Authorize and oversee the
deployment, monitoring, maintenance and support of all hardware, software,
networking and telecommunications systems
- Understand and document
business Desktop requirements, support documents and Knowledge articles
- Provides recommendations and
interpretations services to key stakeholders for current and emerging
desktop technologies
- Ability to travel to support
team operations


- BS in Computer Science,
Information Technology or equivalent experience
- Minimum 12+ years of IT
experience with 6 years of management experience preferred with experience
in a multi-office environment
- Strong leadership,
communication, critical thinking and organization skills.
- Strong attention to detail,
making and keeping commitments
- Solid technical background in
a broad range of Microsoft-based IT disciplines, including infrastructure
and architecture, server, storage, network, project management and user
- Experience with Windows
servers, VMware, SAN, Active Directory, LAN/WAN, network routers and
- Excellent written and oral
communication skills, ability to present ideas in user-friendly language.
- Self-motivated and directed,
with the ability to effectively prioritize and execute tasks.
- Manage global IT assets
including software and hardware, including full lifecycle management
- Ability to work independently
with little supervision
We are an Equal
Opportunity Employer and take pride in a diverse environment. We do not
discriminate in recruitment, hiring, training, promotion or other employment
practices for reasons of race, color, religion, gender, sexual orientation,
national origin, age, marital or veteran status, medical condition or
disability, or any other legally protected status.
If you require a
reasonable accommodation to complete an application for a recognized disability
under applicable law, please email USApplicationAccommodation@support.lorealusa.com.
Please note this email will only respond to specific requests for assistance
completing the application as a request for accommodation for a disability. All
others will not be considered.
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