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Lead, Business Analyst (End User Productivity - Portals)

Country : USA USA

State : California

County : Alameda County

Town : Dublin

Category : Sales

Contract type : Permanent

Availability : Full time

Job description

Welcome to Ross Stores, Inc., where our differences make us stronger... At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!GENERAL PURPOSE:
The Lead Business Analyst is an experienced IT Functional Systems analyst, and internal consultant working to deliver and improve Business facing productivity and collaboration capabilities. The Lead Business Analyst works directly with our business stakeholders from all lines of business and related 3rd parties to help shape end user productivity & collaboration capabilities. The End User Productivity Business Analyst must have strong requirements analysis and wire framing skills in the areas of portals, intranets and collaboration systems. They will elicit, analyze, specify, and validate the business needs of project stakeholders, and to ensure that project deliverables are met according to specifications.
ESSENTIAL FUNCTIONS:
- Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business productivity & efficiency
- Conduct end user interviews and where applicable, develop prototypes of user interfaces based on the user requirements.
- Collaborating with Business Stakeholders and technical resources to ensure understanding and proper gathering of requirements.
- Coordinate with project teams to develop and implement usability designs and testing objectives related to project objectives.
- Validate, match and conceptualize automation technology solutions to business requirements and processes. Help define & document KPIs to track business benefits.
- Maintain a high level of expertise with the organization's shared content, as well as current productivity and collaboration platform(s).
- Keep abreast of the changing environment of workplace and collaboration technologies.
- Maintain a catalog of common productivity and collaboration patterns to be reused in new collaboration solution designs.
- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team, using new and existing collaboration patterns
- Managing initiatives and leading efforts in the support of existing systems, processes, services and/or in the execution of new projects ensuring that:
o Use Cases and Requirements are defined accurately
o Detailed Functional Designs are created and handed off to Development Team
o Test plans and training plans are designed and executed successfully
o All required system and user documentation is created accurately
o Anticipated business outcomes are achieved
- Assist with L3 escalation for existing production systems
o Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes
o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key users)
o Ensuring users receive appropriate training and existing documentation is updated accurately
- Evaluate client business challenges and work with the team to arrive at the best-fit technology solution
- Work with teams to capture best practices and develop case studies and other core deliverables to build solution offerings
COMPETENCIES:
People
- Building Effect Teams (for managers of People and Projects)
- Developing Talent (for managers of people only, N/A for this role/level)
- Collaboration
Self
- Leading by Example
- Communicates Effectively
- Ensures Accountability and Execution
- Manages Conflict
Business
- Business Acumen
- Plans, Aligns and Prioritizes
- Organizational Agility
With particular emphasis on the following specific position-related competencies:
- Time Management
- Dealing with Ambiguity
- Listening
- Approachability
- Customer Focus
- Motivating others
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- Minimum of 8 years of experience as a Business Analyst at least 3 years working with SharePoint sites, Portals and Corporate Intranets
- Experience with enterprise content management.
- BS degree, or equivalent experiences
- Experience running use case and user design workshops.
- Excellent communication and presentation skills to present to with all levels of end users, including senior stakeholders.
- Experience with designing service automation and self-service solutions.
- Experience with Office 365 tools and change management within these tools
- A firm grasp of social collaboration technologies and concepts.
- Strong analytical, problem solving, and business process design skills.
- Good listening skills. Understand how to interpret user requirements for what is said and what is meant and relate that back to stakeholders in meaningful requirements and designs.
- Experience collaborating across multiple functional/technical teams to deliver a project.
- Proven ability to learn new technologies quickly and apply the gained knowledge to address business problems.
PREFERRED QUALIFICATIONS:
- Retail industry experience.
- Some exposure to user experience design and information architecture.
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
Occasional travel will be required.
This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, and client support. However, this role can perform duties effectively using a combination of in-office and remote work.
SUPERVISORY RESPONSIBILITIES:
N/A
DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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