Dublin, California, US
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Lead, Business Analyst (End User Productivity)

Country : USA USA

State : California

County : Alameda County

Town : Dublin

Category : Sales

Contract type : Permanent

Availability : Full time

Company presentation

Welcome to Ross Stores, Inc., where our differences make us stronger... At Ross and dd's, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey!

Job description


The Lead Business Analyst is an experienced IT Functional Systems analyst, and internal consultant working to deliver and improve Business facing productivity and collaboration capabilities. The Lead Business Analyst works directly with our business stakeholders from all lines of business and related 3rd parties to help shape end user productivity & collaboration capabilities. The End User Productivity Business Analyst must have strong requirements analysis, wire framing business process and collaboration & automation systems experience. They will elicit, analyze, specify, and validate the business needs of project stakeholders, and to ensure that project deliverables are met according to specifications.


- Performing business analysis activities at the strategic, operational, and organizational level; working with key users in the continual improvement of business productivity & efficiency

- Conduct end user interviews and where applicable, develop prototypes of interfaces based on the user requirements.

- Collaborating with Business Stakeholders and technical resources to ensure understanding and proper gathering of requirements.

- Coordinate with project teams to develop and implement usability designs and testing objectives related to project objectives.

- Validate, match, and conceptualize automation technology solutions to business requirements and processes. Help define & document KPIs to track business benefits.

- Maintain a high level of expertise with the organization's current productivity and collaboration platform(s).

- Keep abreast of the changing environment of workplace, automation, and collaboration technologies.

- Maintain a catalog of common productivity and collaboration patterns to be reused in new collaboration solution designs.

- Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team, using new and existing automation collaboration patterns

- Managing initiatives and leading efforts in the support of existing systems, processes, services and/or in the execution of new projects ensuring that:

o Use Cases and Requirements are defined accurately

o Detailed Functional Designs are created and handed off to Development Team

o Test plans and training plans are designed and executed successfully

o All required system and user documentation is created accurately

o Anticipated business outcomes are achieved

- Assist with L3 escalation for existing production systems

o Defining and prioritizing system problems and enhancement requests; analyzing to identify and address root causes

o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key users)

o Ensuring users receive appropriate training and existing documentation is updated accurately

- Evaluate client business challenges and work with the team to arrive at the best-fit technology solution

- Work with teams to capture best practices and develop case studies and other core deliverables to build solution offerings



- Building Effective Teams (for managers of People and Projects)

- Developing Talent (for managers of people only, N/A for this role/level)

- Collaboration


- Leading by Example

- Communicates Effectively

- Ensures Accountability and Execution

- Manages Conflict


- Business Acumen

- Plans, Aligns and Prioritizes

- Organizational Agility





- Minimum of 8 years of experience as a Business Analyst at least 3 years working with Business process management (K2 or similar), low-code (PowerApps or similar), RPA (PowerAutomate or similar), Office 365, and other collaboration technologies..

- BS degree, or equivalent experience.

- Experience running use case and user design workshops.

- Excellent and effective stakeholder management skills - comfortable speaking and discussing requirements and scope with users and senior business stakeholders alike.

- Experience with Office 365 and SharePoint online.

- Experience with designing process automation and productivity solutions.

- A firm grasp of social collaboration technologies and concepts.

- Strong analytical, problem solving, and business process design skills.

- Good listening skills. Understand how to interpret user requirements for what is said and what is meant and relate that back to stakeholders in meaningful requirements and designs.

- Experience collaborating across multiple functional/technical teams to deliver a project. Working knowledge of agile development methods.

- Proven ability to learn new technologies quickly and apply the gained knowledge to address business problems.


Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
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