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Legal Operations Manager

Country : USA USA

State : Ohio

County : Franklin County

Town : Columbus

Category : Production - Quality

Contract type : Permanent

Availability : Full time

Job description

The Legal Operations Manager will administer and oversee the general operations with a specific focus on technology and process administration for the Office of the General Counsel. This role will further support various special projects across the holistic legal department. The Legal Operations Manager will interface with legal, law firms, vendors and business partners at all levels support of domestic and international business initiatives.
Act as administrator and liaison for legal organizational systems such matter/ebilling, document management and reporting/business intelligence
Provide timely and relevant reporting on various matters, vendors and invoices
Troubleshoot matter management and/or e-billing software issues
Primary technical contact with vendors to manage software updates, upgrades, and best practice changes
Create and maintain documentation for core department processes, procedures and workflows
Provide technical support to legal employees for legal specific applications
Administrator of vendors, timekeepers, and discount agreements in legal matter management systemAct as primary operations contact for employee on and off boarding
Recommend and implement process or systemic improvements to track and report on legal matters
Oversee the legal department e-billing and invoicing process and liaise between invoice approvers, vendors, firms and accounts payable to process and pay invoices in a compliant and timely fashion
Draft and present training courses within the legal department for other legal and/or business clients on various topics such as invoicing, document management, matter or contract management, etc.
Develop matter timetables to track milestones, deliverables and dependencies
Strive to standardize processes across the legal department
Facilitate quarterly legal department support staff meeting
Assemble and direct project teams to support in-house counsel with special projects
Strong verbal and written communication skills with ability to communicate with business and legal partners at all levels
Extremely organized, thorough and accurate with excellent attention to detail
Ability to prioritize and manage multiple tasks and work streams to meet critical, short-term deadlines
Ability to take independent and decisive action while still exercising good judgment
Cross-functional team player with strong relationship-building skills
Advocate in supporting and enhancing change
Capable of identifying, recommending and implementing continuous and/or process improvements
Positive attitude with desire and initiative to develop and take on additional responsibilities
Ability to conduct all work in an ethical, professional and confidential manner


8-10 years project manager or paralegal experience within a law firm and/or in-house legal team preferred
Demonstrated project management experience within a legal environment
Demonstrated experience in managing matter management and document management software; implementation experience preferred
Proficiency in Microsoft Office suite including Outlook, Word, PowerPoint, and Excel
Technical background with general understanding of software and databases is preferred
Bachelor's degree in business or legal studies is preferred
We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. We only hire individuals authorized for employment in the United States.
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