Secaucus, NJ, US
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Loss Prevention Agent

Country : USA USA

Region : New Jersey

County : Hudson County

Town : Secaucus

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

The Loss Prevention Associate is a full-time hourly employee reporting directly to the Loss Prevention Leadership team. This role will be responsible for assisting with all aspects of Loss Prevention, investigations, physical security, and safety for The RealReal's Authentication Center.

What You Get To Do Every Day

This position is the first point of contact between Loss Prevention and all TRR employees, therefore strong customer service skills and a friendly, professional attitude are essential.

  • This position will service the main entrance the majority of the time as well as securing the building.
  • This position serves a multi-purpose function including building security, shortage control, auditing, conflict resolution, inventory, and many other duties as assigned by the Loss Prevention Leadership team.
  • This position will assist with daily video reviews, high value investigations, and various other special projects in support of the Loss Prevention and Operations Team.
  • This position will conduct multiple daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and all other Loss Prevention policies and procedures are being adhered to.
  • This position may require you to support off-site functions such as photo shoots, private showings, events, etc. Event schedules are both during regular business hours and off hours.
  • The candidate should have the ability to sit/stand for extended periods of time.
  • The ability to be able to communicate and execute security protocols i.e. bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures, etc.
  • The candidate should have the ability to handle and identify any security/safety related issues.
  • The position requires a full flex open availability with the expectation of working evenings and weekends as needed.
  • The candidate should have the ability to build strong partnerships with all levels of leadership in the Authentication Center.
What You Bring To The Role

  • Strong customer service skills
  • Strong customer service skills
  • A professional appearance and demeanor
  • Be self-motivated
  • Ability to write and communicate in a professional manner
  • Understanding of high-end retail and brands
  • Ability to lift and move 50lbs of merchandise and supplies
  • 2 years of Loss Prevention or Security is preferred
  • Ability to use Google Docs, Sheets, and Gmail
  • Proficient in utilizing CCTV
The expected salary range for this role is $17.83 - $19.51. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR7504 #LI-KS26 #LI-Onsite
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