×
Address
Charlotte, North Carolina, US
Share
Text size
aA+ aA-
Print
Click here to print

Loss Prevention Associate, Southpark Mall

Country : USA USA

State : North Carolina

County : Mecklenburg County

Town : Charlotte

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home décor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Job description

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

DESCRIPTION

The Loss Prevention Investigator is assigned to the Charlotte, NC store (on-site). This role is responsible for proactively preventing shortages caused by internal theft, external theft, fraud, and paperwork errors.

Responsibilities & Duties:

  • Analyzes internal transactions to determine risk.

  • Assists in external and internal theft cases (e.g., reviews security camera footage, partners with manager/associate on proper prevention techniques.)

  • Coaches Associates on best practices as directed (e.g., proper return/exchange procedures, cash handling, etc.)

  • Communicates potential risk promptly to LP Manager

  • Opens/Closes store as needed

  • Collects information regarding in-store injuries

  • Conducts daily audits as needed


  • Qualifications

    • 1-3 years of Apprehension Experience Required

    • 1-3 years of relevant experience, Retail Loss Prevention preferred

    • Investigators must possess good analytical and organizational skills and effective verbal and written communication skills.

    • Basic proficiency with MS Office Product Suite, advanced proficiency with Excel preferred

    • High school diploma or GED required.

    • Individuals must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

    • To perform this job successfully, an individual must perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and ability required.


    • This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Share
Print
Click here to print

Fashion Jobs

70118-lp Detective

HOMEGOODS
| Permanent | Raleigh

Store Protection Specialist

ROSS STORES
| Permanent | Hyattsville