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Bensonhurst, NY, US
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Loss Prevention Customer Service Associate

Country : USA USA

State : New York

County : Kings County

Town : New York

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

Job description

All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.

Posting Notes: Marshalls Store 0726 || 1832 86th Street || Bensonhurst || NY || 11214


Executes the daily tasks required for the Loss Prevention Customer Service Associate (LPCSA). The LPCSA supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. The LPCSA understands operational procedures and deters acts of dishonesty within the established customer service guidelines.


List the major job duties/responsibilities in order of importance indicating the percentage of time that the job requires for each responsibility.

Major Areas of Responsibility

Customer Service - Engages customers at the front door, creates a positive shopping environment, and provides support (ex: provides shopping carts or answers customer questions). Observes proper checkout procedure for customers and associates. Provides an effective deterrent to theft by maintaining a professional and knowledgeable presence at front end. Engages customers in high shrink departments to provide a positive shopping experience.

Partnership /Operational Excellence/Safety - Responds to EAS alarms. Audits EAS tagging and ticketing for compliance. Understands how operational procedures affect shortage. Communicates shrink-related concerns to management and loss prevention. Maintains an effective partnership with Store Management and LP team members to accomplish work assignments and overall goals/objectives. Coordinates and executes shrink reduction activities in conjunction with management. Performs daily recovery to ensure a neat/clean and safe store (ex: picking up hangers, debris).

Culture of Honesty - Drives a culture of honesty by encouraging associate use of company Shrink Reduction Programs/resources (e.g., Tip line/Hotline, Shrink Committee, Associate Awareness Training). Maintains confidentiality of sensitive information.

Individual/Interpersonal - Identifies, prioritizes/organizes workload and manages time effectively (balanced performance). Adapts to changes in work schedules and policies - is dependable/flexible. Follows through on commitments and work schedules accordingly. Takes initiative; works well independently. Accomplishes goals with minimum supervision. Adheres to and supports company values/policies. Performs other duties as assigned.

We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.

Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marshalls Store 0726 || 1832 86th Street || Bensonhurst || NY || 11214
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