Rockville, MD, US
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Loss Prevention Customer Service Associate - Rockville

Country : USA USA

State : Maryland

County : Montgomery County

Town : Rockville

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

TJX is an exciting place to work and we count on our Associates to bring our business to life. Staying true to our open, collaborative culture and values of honesty, integrity, and treating each other with dignity and respect is a top priority for us.

Job description

- Provides prompt, courteous and knowledgeable service to internal and external customers
- Engages customers, providing support and creating a positive shopping environment
- Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
- Observes proper checkout procedures for customers and Associates
- Communicates shrink-related concerns to Store Management and Loss Prevention
- Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
- Coordinates and executes shrink-related activities in partnership with Store Management
- Supports and participates in store shrink reduction goals and programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Encourages Associate use of shrink reduction resources
- Promotes safety awareness and supports maintenance of a risk-free environment
- Follows through on commitments; accomplishes goals with minimum supervision
- Adheres to all labor laws, policies, and procedures
- Performs other duties as assigned


- Excellent communication skills and sound judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.
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