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Loss Prevention Investigator

Country : USA

State : California

County : San Mateo County

Town : Brisbane

Category : Logistics

Contract type : Permanent

Availability : Full time

Company presentation

The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, we’re growing fast and fundamentally changing the way people buy and sell luxury — a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart and creates a foundation of trust with shoppers and consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. We’re proud to promote the circular economy and to be the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative and innovative, and we’re looking for exceptional talent to join our team. Build your career with us and enjoy 401K matching, health, dental and vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mother’s room, and flexible work hours!

Job description

The ideal candidate will have strong technical, analytics skills, and communication skills. This role will require cross-functional collaboration with teams in the Warehouse, LCO's, remote teams and vendors. This role will be responsible for assisting with all aspects of Loss Prevention, investigations, physical security, and safety for The RealReal's warehouse location in Brisbane CA. This position will report to the Loss Prevention Manager.
- Manage all inbound and outbound investigations.
- Identify, investigate, and bring to closure incidents of internal theft.
- Develop and maintain strong relationships with Law Enforcement.
- Maintain all employee ID badge issuance and access control standards,
- The ability to identify shortage and safety related issues within a warehouse environment.
- Review and audit procedures of all inbound and outbound merchandise.
- Conduct quality inspections on packaging and documentation ensuring all Loss Prevention measures have been adhered too.
- Conduct shortage and safety inspections and communicate findings to Loss Prevention Manager.
- Participate in the training of employees to increase Loss Prevention awareness.
- Take an active role in identifying all forms of loss, motivating shortage control involvement, and help identify creative shortage control solutions.

Profile

- 3+ years of Loss Prevention experience. (warehouse environment preferred)
- Flexibility to work weekends as needed.
- Ability to work well with all levels of leadership.
- Experience operating and monitoring CCTV systems.
- Effective communicator (both verbal and written).
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet deadlines as required.
- Ability to accurately record incidents by writing clear and concise reports.
- Ability to work in a fast pace and changing environment with tremendous growth.

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